We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Top notch Staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
DoubleTree Club by Hilton Hotel Buffalo Downtown
Ranked #4 of 24 Hotels in Buffalo
Certificate of Excellence
edison, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Top notch Staff”
Reviewed 10 April 2014

As business traveler who is on the road average of 6 days a month a professional, friendly and dependable hotel staff can make a world of difference during your absence from home. The staff at Double tree on High street in Buffalo are wonderful. They remember you and welcome you with warm smile and cookie. the room is good and bed is wonderful. Its makes the nights away from home pleasant.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

845 reviews from our community

Traveller rating
    497
    232
    71
    27
    18
See reviews for
251
153
76
271
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Pittsburgh, United States
1 review
Reviewed 8 April 2014

Good location. Near to downtown. Parkingis an issue. They do valet parking but you need to be there on time or your car is moved to parking again. On a business trip with calls I missed my schedule couple of times and had to wait for them again. Rest it is good hotel. Breakfast is not complimentary. The only other issue is the noise. I can hear the FLUSH sound from other rooms.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Sundeep T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield - Delaware County, Pennsylvania
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 April 2014

I have stayed in many hotels in the Buffalo area, but the Doubletree rates truly the best. The front desk staff, the restaruant staff, bar staff and even valet go out of there way to make sure you're happy. I've stayed here a few times and many of them remember my name, what I order for breakfast and what time I need my car. Rooms are very nice, clean and are quite large. They also have a complimentary shuttle that will drop you off and pick you up at all the local hot spots!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dmarie0817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBuffalo, General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, 6 April 2014
Dear Dmarie0817;

The entire staff at the DoubleTree Club by Hilton would like to thank you for your warm and caring comments. It is these comments from our valued guests; like yourself, that help in motivating our staff to go above and beyond in providing exceptional customer service to ensure guest satisfaction. Thank you for your continued business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PA
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 April 2014

To begin with, I have stayed at many hotels in the buffalo area when I have come up for Sabres games. I have had my share of great experiences and very poor experiences. Doubletree is right there in the great experience. When I arrived at the hotel, I was aware there was valet service, and I thought there would be a valet station but there isn't you actually give your keys to the front desk and they have someone park your vehicle for you. Now it was pretty busy when we checked in, but the front desk staff was really professional, and apologized for the inconvenience and got my keys to someone right away because I had to park on the street. The room was really nice, and smelled great! You could hear the people next door it seemed as if they checked in as well, and I was worried at first that we would hear people during the night, but that wasn't the case. They have a shuttle service, and they were able to drop us off near the arena. On the way back from the game we just got a taxi from downtown, cost us like 8 bucks to the hotel so not bad. Never got breakfast there or tried out the restaurant. Just a tip when you want your vehicle from valet, call the front desk and they will have someone get it. I didn't know that is what was needed to be done.

Overall, great hotel! My wife loved it, and said it is the best hotel that we have stayed at in Buffalo, and we will definitely stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IanIS250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBuffalo, General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, 6 April 2014
Dear Ian;

We most certainly appreciate you taking the time to share your comments regarding the DoubleTree Club by Hilton. I pleased you enjoyed your stay with us and that you were able to utilize our shuttle services. We hope you will have the opportunity to stay with us again should you return for another Sabres game! Thank you for choosing the DoubleTree.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
1 review
Reviewed 31 March 2014

Small hotel on the Buffalo Niagara Medical Campus with a friendly, helpful staff and nice restaurant for families. Rooms are comfortable with nice amenities that make traveling with small children easy - refrigerator, microwave, coffee maker. Only down side is no outdoor space since the hotel is on the medical campus located between two buildings of the Roswell Park Cancer Institute but it is walking distance to the Anchor Bar!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, 1 April 2014
Dear A Z:
We value our guest's comments, and were so pleased to hear that you enjoyed your stay. We hope we get a chance to serve you again in the future. Thank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level 4 Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 March 2014

In complete contrast to my recent review about my (Radisson) hotel at LAX, this hotel in Buffalo shows them how it should be done....
Arrive early for check in - "not a problem" I am told, "we will find a room for you" - and they do. A nice, large suite type room with a separate bedroom - clean, tidy and pleasantly warm. I go off into Buffalo for meetings and on my return, my car is parked for me at a very reasonable rate - "it's our pleasure" they tell me - "Just call the front desk 5 mins before you want you car and it will be here waiting" - and it was!
The hotel also offers a complimentary shuttle service into town, right to the door of your destination AND, they come collect you again when you want to go back - just takes a phone call.
The people (staff) here are genuine and friendly & go out of their way to assist you.
Breakfast in the morning is excellent and my car is waiting, as promised, at the time agreed.
I will return without a doubt.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnG1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBuffalo, Assistant General Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, 1 April 2014
Dear John G;

We value your feedback and are grateful for the recognition you placed on our service and quality accommodations here at the DoubleTree Club by Hilton. I hope we will have the opportunity to serve you again in the future! Thank you for your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
2 reviews
Reviewed 27 March 2014

Although the Front Desk was helpful and friendly, Randy, in particular was extraordinary. He was always very helpful and kind and made sure to make me feel comfortable and welcome. I had several requests and he happily took care of all of them and always checked in with me to make sure that I was happy with the results.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank SerenaD627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeBuffalo, Front Office Manager at DoubleTree Club by Hilton Hotel Buffalo Downtown, responded to this review, 1 April 2014
Dear Serena;

I am happy to hear you enjoyed your stay with us. As you mentioned in your review, Randy does goes out of his way to ensure everyone enjoys their stay with us. We are lucky to have him as a member of our team! It's always nice when a guest recognizes an employee. Thank you Serena! We look forward to your return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Buffalo hotels
0.9 mi away
Hampton Inn & Suites Buffalo Downtown
1.1 mi away
Hilton Garden Inn Buffalo Downtown
1.0 mi away
Embassy Suites by Hilton Buffalo
Show Prices
Show Prices
Show Prices
1.4 mi away
Adam's Mark Buffalo
Adam's Mark Buffalo
#10 of 24 in Buffalo
1,787 reviews
1.7 mi away
Buffalo Marriott HARBORCENTER
0.5 mi away
Best Western - On The Avenue
Show Prices
Show Prices
Show Prices

Been to DoubleTree Club by Hilton Hotel Buffalo Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree Club by Hilton Hotel Buffalo Downtown

Property: DoubleTree Club by Hilton Hotel Buffalo Downtown
Address: 125 High St, Buffalo, NY 14203-1153
Phone Number:
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Buffalo
#2 Best Value Hotel in Buffalo
#3 Business Hotel in Buffalo
#5 Romantic Hotel in Buffalo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree Club by Hilton Hotel Buffalo Downtown 3*
Number of rooms: 100
Official Description (provided by the hotel):
DoubleTree by Hilton Buffalo Downtown, is located on the Buffalo Niagara Medical Campus. A 100% non-smoking hotel; the DoubleTree offers all of the comforts of home! Complimentary WiFi and in room safes are complimentary and in all of our tranquil rooms. Experience the all new "HD residential experience" on our brand new flat screen televisions. The DoubleTree is just minutes from everything truly unique to Buffalo; Canalside, HarborCenter, First Niagara Center, Ralph Wilson Stadium, Coca Cola Field and Shea's Theatre just to name a few. Niagara Falls is a short 25 minute drive from Buffalo! Come stay with us, you will not be disappointed. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Expedia, Priceline, Travel Republic (UK), Booking.com, Hilton Hotels Direct, Hotels.com, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your DoubleTree Club by Hilton Hotel Buffalo Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel Buffalo Downtown
Doubletree Downtown Hotel
Doubletree Buffalo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing