We checked into this hotel about 5:30 p.m. and went to dinner with family in the area. When we got back, our room was occupied by other people. Our key didn't work and then the door opened from the inside. There were 2 other people in our room, laying on the beds, with our luggage and belongings in the room. The front desk didn't feel we should be angry or upset about this. They gave us another room, right next door to the original one, and that key didn't work. We then had to go back to the office, which is not attached to the hotel, once again to have them reactivate the keys. After all this, we decided to go stay somewhere else because we felt that something may happen to our vehicle. The front desk person was not helpful and didn't understand why we were upset. This was to be for my 30th anniversary. I would NEVER stay here again. They didn't even offer to discount our room when we were still willing to stay there. All we got was a hard time and a threat to call the police because we finally were yelling. The front desk person kept interrupting while we tried to talk, then told my husband that he couldn't even finish a thought. He told her if she didn't interrupt 6 times maybe he could. She then interrupted him again and laughed about it. Totally unprofessional. Save your money and go somewhere else.
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- Also Known As:
- Econo Lodge South Hotel Buffalo
- Econo Lodge Buffalo
- Buffalo Econo Lodge