The Cleveland House is charming - older, smaller rooms but clean. Location is perfect - you can walk to everything easily. Jeff & Rick, the owners can be really really nice (almost over-the-top), but they are completely disorganized, which translates into many people in our group having problems with their reservations. They don't have a good system to keep track of reservations and who they promised what (and they'll promise you a lot). They charged some people in my group cancellations charges even though they had cancelled months (7 months) prior and weren't ever told of cancellations fees. Others they forgot to charge them for a night and ended up charging them 5 months later.
I wanted nothing more to give this place 5 stars, but after dealing with all the hassles after our stay, the utter disorganization of the owners, I just can't imagine recommending it.
Also, if it's busy or if you plan on having a wedding group here, tell them to do something about the breakfast service. It was so slow, most of my group ate elsewhere, which ruins the fun and coziness of the B&B.
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- Also Known As:
- Cleveland House Hotel Newport