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“What a nightmare!” 1 of 5 bubbles
Review of OceanCliff Hotel

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OceanCliff Hotel
Ranked #17 of 21 Hotels in Newport
A TripAdvisor Member
“What a nightmare!”
1 of 5 bubbles Reviewed 22 January 2005

We went for a wedding in December. The hotel has no elevator and had no bell service. We were put in the third floor. There was no room service or food available in the hotel except the breakfast which was sparse and a health hazard (read on for an explanation). No soda machines. Only one bottle of water ($7) in the room. Do you remember I said December, right? Well, guess what, no temperature controls in the room, and they turn the heat off in the middle of the night! We frooze. We called down and nobody answered, we were forwarded to a voice mail. They offer a free breakfast. The yogurt had expired two weeks earlier. There was no cream cheese. When we asked for it, a worker huffed and walked away, then returned and pulled some small packs of cream cheese out of his pocket. I would comment on the service, but there was none. The room was very nice, but it is hard to enjoy it while you are gasping for breath after having carried your bags up three flights of stairs, then looking for food, and then almost passing out because the small bottle of water costs $7! If you read this review and decide to stay in this hole, then it is your fault. If you are going to an event here, try Castle Hill. It is right next door and more importantly you get what you pay for.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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117 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Woonsocket, RI
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 20 February 2004

I recently attended a wedding at Ocean Cliff and stayed overnight in one of their townhouses. From the time we walked in, it was absolutely amazing. It was the best wedding I had ever been to. The food was wonderful. The atmosphere was so comfy, and yet elegant at the same time. After the reception, we went into the bar area and had even more fun. It was great, that we didn't have to drive home. The next morning, there was a buffet brunch waiting for us. What a nice way to end a perfect weekend.

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13 Thank Pazzesca1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 16 May 2003

The hotel is beautiful, our room was exceptional and the service was incredible. We loved our stay and the general manager was very personable and accomodating. Highly recommended.

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12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Upton, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 9 January 2003

My husband and I stayed for two nights in August. My husband booked the rooms in July and asked for a private and romantic room. with a view. We were given a room with a view but it was located, right above the wedding reception area.

Apparently, there are weddings in the high season (May, June, July, August, September) every Friday and Saturday night. Not only could we not keep our shades open from dinner to late evening, as the wedding guests could see directly into our room, but we heard loud dance music right beneath us and outside our window into the late evening.

This facility is really more appropriate for weddings and wedding parties than a relaxing overnight, or a romantic get away. We wish we had been told in advance about the location of the room and the fact of the weddings.

In addition, the breakfast room on both Saturday morning and Sunday morning was packed with overnight wedding reception guests. We felt like we were outsiders to a family event, on both mornings.

During the time that we stayed, the air conditioning was set on some automatic timer ALL NIGHT. We froze and had to sleep one of the nights, in sweats...very romantic!

We did complain about the situation on the first night, and the staff though apologetic, was unable to do much about it because we froze on the second night as well. The manager brought up flowers and a nice desert as an apology, but at $350 a night for two nights and after having a birthday group for dinner and drinks one night, which my husband also paid for, that just didn't seem to be enough for our troubles. No one seemed willing to offer any more than the apology and flowers.

At the very least we thought it might have been more appropriate to have offered another, more comfortable room with a view at some other time. We really wanted the hotel to prove to us, at some other time that they really were worthy. They never offered.

We go to Newport often and will go to the Oceancliff again...for a drink with a great view, brunch or if we are invited to a wedding. However, we will definately stay overnight somewhere else.

Dr. M and wife

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53 Thank VOrganicsV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about OceanCliff Hotel

Property: OceanCliff Hotel
Address: 65 Ridge Rd, Newport, RI 02840
Region: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #17 of 21 Hotels in Newport
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — OceanCliff Hotel 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
OceanCliff Resort was designed and built in 1864 by the architectural firm Peabody & Stearns from Boston who designed the original Breakers and Doris Duke's Rough Point both located on elegant Bellevue Avenue. A wealthy industrialist and member of Mrs. Astor's 400 Club originally used OceanCliff as a private summer residence during the Gilded Age. The estate remained a private summer home until 1954, when it was sold and later converted into an oceanfront retreat to host lavish parties and society affairs. Located on 10 acres of rolling lawns with spectacular ocean views, OceanCliff offers a truly unique blend of breathtaking beauty, world-class cuisine and a professionally trained staff to ensure meticulous attention to every detail of your stay. Twenty-four distinctly stylized guest rooms whisk you back to the 19th century with modern conveniences and stunning oceanfront views. OceanCliff's grand ballroom accommodates from 75-250 guests for dinner and dancing, while a variety of smaller rooms allow for more intimate gatherings. Set amidst the breathtaking splendor of the Narragansett Bay, OceanCliff has inspired generations of brides with some of the most enchanting landscapes in Newport, Rhode Island. Whether you prefer a romantic summer sunset celebration or a unique winter white wedding, OceanCliff offers a variety of wedding and reception options. OceanCliff is located on historic Ocean Drive with easy access to downtown Newport and is only a 90-minute drive from Boston and Hartford. ... more   less 
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Also Known As:
Oceancliff Hotel Newport
Ocean Cliff Hotel Newport

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