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“Horrible Staff & Experience”
Review of OceanCliff Hotel

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OceanCliff Hotel
Ranked #17 of 21 Hotels in Newport
America
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Horrible Staff & Experience”
Reviewed 1 March 2010

If you could avoid Oceancliff I would highly recommend you do so. They are some of the most unprofessional people we have ever had to deal with. They will never respond to your needs and never return your calls when expressing your concerns to finalize details. Maybe their Newport noses are to far up in the air to pay attention to the people who help pay their checks.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TravelWizard034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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118 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Boston
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 November 2009

We stayed here for a Wedding this past Sept. When we arrived the room was freezing cold and was the smallest hotel room I had ever seen ( I can't believe they would even rent a room like this out). We did not even have space for our luggage for an overnight stay. The staff was incredibly rude to us and to top it off we paid over $300 per night. What a rip off !!!

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AwfulTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agoura Hills, California
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 October 2009

Wedding in Newport at Ocean Cliff was a very pleasant experience. The staff was very accomodating and professional.
from the moment we decided to proceed with teh event, they provided much help and relieved us of stress!
The vendors they work with are Pros as well and the event went without a hitch as they are used to work together, removing opportunities for glitches.
They allowed us to provide our own wine rather than the house bubbly (pretty poor).
The staff worked really hard to take care of the details and made it a special event with impressed many of the guests.
Even though the weather did not cooperate, we were able to take advantage of the terrace overlooking the bay. the view from the hotel is breathtaking and very inspiring.

  • Stayed October 2009
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank agoura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, VA
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 October 2009

We had a great time at the resort. We stayed in a 1 BR unit in early Sept, and had ocean views from our MBR, MBA, and LR. We shopped downtown, ate some great lobster from the local lobster pound, and got to see a couple of the mansions. The cliff walk was a nice walk and we also enjoyed seeing the beautiful homes and sunset on Ocean Drive. The hotel's indoor pool was heated and both the pool and sauna were welcoming in the evenings.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hotshot44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
home
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 October 2009

We stayed in the old mansion portion of the hotel & it was a very lovely place for our one night stay in Newport. This was a last minute decision, which was recommended by a former employee of theirs in a Boston hotel. The only room available was one with a bathroom down the hall, although it was a private bath. Being that it was an old mansion I guess this is the only way they could do this. I was hesitant at first, but it really wasn't a problem at all. Bathrobes were provided and we never did run into anyone in the small hallway on the way to our bath room. A wedding was going on and we had to sign a waiver that we knew there would be noise, but we never heard anything and we were the closest room to the stairway. I don't believe they have an elevator, but if you don't mind walking a couple flights (which I prefer to do anyway, it was just fine. The room was very nice, the restaurant was very nice (although we ended up eating at the bar), and we enjoyed the food and beverage. They will even deliver your continental breakfast to your room in the morning (although only until 8:30am) The room itself could have been better lit, it was a bit dark. It is a drive into town, but was a beautiful location. Would definately consider staying here again:-)

Stayed October 2009, travelled as a couple
Helpful?
Thank travelwmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
87 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 27 September 2009

We stayed at Oceancliff I and II Sept 12-18/2009 as part of a timeshare exchange. We were in unit P31. This is a very spacious 1 bedroom unit with 2 bathrooms. There is a view from the southwestern point of Newport. We saw cruise ships and yachts go by. We are directly across the lawn from Oceancliff Resort where they hold weddings. I can see the unit being noisy if the weather was warm and the wedding guests came outside late at night. We did not have this problem since it was quite cool at night.

Our unit seemed newly renovated and was more than adequate for the two of us. We were generally happy with everything. The only exception was the gas fireplace which smelled of natural gas even when the pilot light was lit. When we called front desk, they did not have another room for us to move into nor had anyone who could investigate the problem. We settled for the quick fix of having someone come and shut off the fireplace all together. This did the job. Since it was still warm in September, we did not need the fireplace. If this were in the winter, I would have been upset of not having a working fireplace.

We used the swimming pool which was actually nicer than it looked from the outside. It’s an indoor pool, enclosed in plexiglass. It looked newly tiled and finished. We used the kitchen for breakfast and for eating take-out. If we had to cook, it would have been difficult without proper knives or any salt/pepper. Overall, we were happy with our stay.

We were surprised that we were so close to Castle Hill Inn & Resort (a Relais and Chateaux property) which charges very high room rates. Although Oceancliff does not have the same calibre of furnishings and services, we are roughly seeing the same view in roughly the same secluded/relaxing environment. The weather was too cold anyway to take advantage of Castle Hill’s private beach. Oceancliff had an indoor pool which Castle Hill does not. So I would say Oceancliff is a bargain.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pooky29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massachusetts
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 July 2009

We booked our wedding at this place. The location is very nice. However our experience was less than expected. We met with a very nice wedding coordinator. She walked us through everything, and at the end we did have an extra charge for the location. I was a little taken back because it was at the last minute after she realized we were ready to book. She tells us she will be there on the weddind day. Wedding day comes, it's over cast in newport. This is expected in Newport and not the Ocean cliff's fault. She was only there for the beggining and left. She left this punk in charge who made a joke out of everything. We had a desert spread to be setup at the end of the reception. This moron brings out the dessert during dinner before they even served the wedding cake. He got everything wrong. After the wedding when I called to discuss this with them, it became the old leave a message game. Than we get an invoice for extra charges. I called and spoke to accounting, they tell me it was because there were extra guests. No, we actually had less guests than we expected and had paid for at well over $200 a plate. After a number of calls they tell me it was for the people who worked at the wedding (photographer, video, etc). I had a prepaid number of dinners paid for them. But they said they had brought extra people. I told them I only authorized a specific number. Why did they give out extra meals? They sent the bill for collection within a week or so. I than realized this is part of the scam with these people. It really is too bad because it is a great location. The location is great, but the staff is not up to par with the price. For this kind of money they have to get things right, because at a wedding, once you screw up, it's too late to fix it.
I WOULD NOT RECOMMEND THIS PLACE FOR A WEDDING!

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank cocomicas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about OceanCliff Hotel

Property: OceanCliff Hotel
Address: 65 Ridge Rd, Newport, RI 02840
Region: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #17 of 21 Hotels in Newport
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — OceanCliff Hotel 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
OceanCliff Resort was designed and built in 1864 by the architectural firm Peabody & Stearns from Boston who designed the original Breakers and Doris Duke's Rough Point both located on elegant Bellevue Avenue. A wealthy industrialist and member of Mrs. Astor's 400 Club originally used OceanCliff as a private summer residence during the Gilded Age. The estate remained a private summer home until 1954, when it was sold and later converted into an oceanfront retreat to host lavish parties and society affairs. Located on 10 acres of rolling lawns with spectacular ocean views, OceanCliff offers a truly unique blend of breathtaking beauty, world-class cuisine and a professionally trained staff to ensure meticulous attention to every detail of your stay. Twenty-four distinctly stylized guest rooms whisk you back to the 19th century with modern conveniences and stunning oceanfront views. OceanCliff's grand ballroom accommodates from 75-250 guests for dinner and dancing, while a variety of smaller rooms allow for more intimate gatherings. Set amidst the breathtaking splendor of the Narragansett Bay, OceanCliff has inspired generations of brides with some of the most enchanting landscapes in Newport, Rhode Island. Whether you prefer a romantic summer sunset celebration or a unique winter white wedding, OceanCliff offers a variety of wedding and reception options. OceanCliff is located on historic Ocean Drive with easy access to downtown Newport and is only a 90-minute drive from Boston and Hartford. ... more   less 
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Also Known As:
Oceancliff Hotel Newport
Ocean Cliff Hotel Newport

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