Both doors to the entryway were wide open and the entire lobby smelled like cigarette smoke... every time we came through. The entire lobby is glass as we approached, and we saw two maintenance workers were hanging around the front desk, chit-chatting with the receptionist as we walked in. They promptly left, but set did set an off-putting first impression. As we stood at the desk, the clerk had her cigarettes sitting right on the counter, and was mumbling to herself throughout the entire check-in process. She was friendly, but not very professional in her actions nor her appearance. When we left our room for dinner, she was standing right outside smoking- still with both sets of entryway doors open- which obviously explains the cigarette smell. When we came home, she was standing outside once again with a snow shovel in one hand and a cigarette in the other- it hasn't been snowy in days so it appeared that was just an "excuse" to be outside smoking. Both sets of doors still open. The room was ok, nothing spectacular but we didn't expect that. What we did expect was a clean room which, at first glance it appeared to be, but there were MULTIPLE different hairs throughout the place as we started putting our stuff down. Long strands of various colored hair between the living room, shower, on top of our bedspread, and on the floor. In the morning when we went to check out, the lobby still smelled like smoke and it seems that's a permanent smell. Not very inviting when checking into a "resort"... honestly, there was no "resort" experience about it- it felt more like a lower end hotel stay. The receptionist in the morning was pleasant and appeared to be professional as we approached. She said good morning, and as we walked towards the desk and indicated we were checking out, she looked surprised. I gave her my name and she said "Oh, short stay." I said yes, she said "you're all set" and we left. She didn't bother asking how the stay was, etc, just merely commented on the fact that we had stayed only one night. Very bizarre. Everything else was ok, but we are unlikely to revisit.
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- Also Known As:
- Wyndham Inn On The Harbor Hotel Newport
- Wyndham On The Harbor
- Wyndham Hotel Newport
- Wyndham Newport
- Newport Wyndham