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“Best for Weddings!”

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The Chanler at Cliff Walk
Ranked #1 of 21 Hotels in Newport
Certificate of Excellence
Junction City, Kansas, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best for Weddings!”
Reviewed 5 June 2013

The Chanler's wedding coordinator, Kate, did a fantastic job! Our wedding was absolutely perfect and could not have been without the efforts of Kate and Chanler staff. The Chanler is beautiful and a perfect wedding venue for both ceremony and reception.

Room Tip: Louis XIV room was gorgeous and had a perfect view!
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  • Stayed May 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 75John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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750 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (150)
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English first
Annapolis, Maryland
Level 5 Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 June 2013

We enjoyed our three day stop in Newport at the Chanler--staying in room 22 (Louis room)...
Nice outside deck on the side of the hotel overlooking the water and the beginning of the cliff walk. Beautifully decorated room with absolutely comfortable bed.
Dined at the Spiced Pear once and frequented the bar several times. It was the last Friday night for their jazz trio which doesnt play during the summer (and will be missed in our view)--as it was great fun.
Dinner at Spiced Pear featured a poached lobster which was probably the most tender lobster we've ever eaten. We also tried a special heirloom tomato salad and escargot--equally good. We were impressed with the restaurant and found the food very tastefully done.
Good wine list with a good mix of regular and high end wines...the bartenders there are great fun and made our trip a delight.
The hotel also offers complimentary van service for trips into town which means you can avoid the pain of trying to park downtown if you want to go there.
Grounds nicely done...lots of flowers blooming...staff very courteous and obviously well trained and disciplined.
We look forward to our next trip to Newport--and plan to stay again at the Chanler.

Room Tip: Their signature rooms are their nicest rooms. Having outside deck was a real plus as well.
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  • Stayed May 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Cmbnova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 May 2013

We spent 2 nights in the Louis XVI room at The Chanler over the Memorial Day weekend. What should have easily been a 5+ star moment unfortunately turned into a below average stay. The property is beautiful & the waterfront location rivals The Castle Hill Inn. I definitely prefer The Chanler because it doesn't attract large crowds- far more intimate in that sense which is nice when traveling as a couple. The room was lovely- heated floors, large tub, fireplace & ocean view balcony. The bath butler was a wonderful service & highly recommend.

I am deducting stars from my review for 2 reasons. When I wanted to take a shower in the am after breakfast- no hot water. I called the front desk & was told no issue which subsequently turned into a major issue & boiler needed repair. They didn't have estimated time for when it would be back in service other than soon. I was annoyed because I didn't shower the prior evening, worked out & was grungy. I sat around my room until I got so annoyed I threw myself together around 1 pm to go out in Newport- upset that I had wasted half of my day. My big gripe with all of this wasn't so much the water was out, but that the hotel seemed devoid of management. The girls at the desk were polite & lovely, however, a big problem warrants a personal note & a bottle of something, drinks, etc. from the manager to the guests- especially when you spend $800 bucks a night- not a low rent joint by any means. I was perturbed manager didn't extend a small, kind gesture which has always been typical in my experiences when hotel has issue. Also, when I asked what the back-up plan was for showering- no response. If my small apartment building in NYC has the ability to send for a mobile hot water truck on a moments notice a world class inn should have similar OR offer to send guests to a local gym to shower.

The other minor issue was that I was underwhelmed by the breakfast. The last morning we ordered breakfast to the room & they sent uncooked pastries- see attached pic.

I wonder if I just hit off weekend or if this is typical of the inn?

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank gabrielle c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Holly
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 May 2013

The Chanler will now be added to our top list of properties to visit when a trip to New England is in order. After a recent 4 day weekend there to celebrate our wedding anniversary, my wife and I could not be more pleased with the accommodations, the staff, the service and the setting and we intend to return to this very special place.

Stately and refined, the Chanler earns its stripes and reputation for the best of old world hospitality with modern-day amenities such as wifi service in each of its guestrooms. Our room featured a private garden with a fantastic hot tub which was visited each evening of our stay. The setting provided for a much needed respite and long-overdue vacation. We are still basking in the afterglow of a truly wonderful weekend.

Room Tip: The private garden and hot tub more than made up for a room on the side of the mansion (Briar Rose...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 May 2013

We recently spent 3 days at the Chanler . It truly gave you a sense of what it must have been like growing up in a privileged society in Newport. The hotel is the perfect location to enjoy Cliff walk. It is a few steps away from the back porch. The lovely gardens are perfect for sitting in the afternoon sun watching the ocean and enjoying a cocktail. The weather was perfect and so were the amenities at the hotel. The bar and bartender were spot on . The meals at dinner and breakfast were delicious and filling and quite different. The personal tour of the kitchen by the chef was a treat. It was late in the evening and our night cap at the bar enabled us to meet the chef and get a personal tour of how the kitchen runs. Having a car and driver available every day to get to town is a nice touch.
The only downside was the room. We stayed in the "gothic room". After reading about gothic architecture, it could have been decorated different. It was very dark and somewhat "cold" in feel. It was a huge room with allowed you to move around. But, the tub was in the far end of the room and I wonder how many times it really gets used. And to reach the toilet in the middle of the night is a little shaky as you have to descend down three steps in the dark. It did have a lot of amenities though with robes and a great shower and treats every day. The room could have been down in lighter shades for warmth and still maintained its character . we hope to have a different room next time we visit. What a fantastic stay.

Room Tip: I don't believe pool or fitness were available
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  • Stayed May 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank merlot25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Connecticut
Level 6 Contributor
171 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 16 May 2013

I don't give a one-star rating lightly, but unfortunately I cannot give The Chanler anything else. After a lovely three day, two night stay I returned home. The next morning I awoke with a rash that quickly covered my body. I went to my doctor and, after informing him of my activities that week, I was diagnosed with having contracted a bacterial infection from the private hot tub in our room (#16 Peonies & Ivy.)

I immediately contacted The Chanler to inform them of what happened to ensure other guests would not experience the same problem. I requested to speak to the manager on duty. My call was sent to a voice mail. This was a Saturday, and by Monday afternoon I had not heard anything back. I called again and this time spoke to a manager who was apologetic that no one had contacted me. She said she needed to speak with the General Manager and would be in touch. It's Thursday evening and I have yet to hear anything back. The Chanler has failed to acknowledge or apologize for the discomfort I've experienced as a result of my stay. This is why I have to flunk them - a true test of customer service comes when there is a problem, and The Chanler provided absolutely zero service on this matter. I would not stay here again because of it.

If you do stay here, I advise you to avoid the rooms with private hot tubs. If you do decide to risk it, be sure the water smells like chlorine - ours did not (not even faintly.)

Otherwise, we enjoyed our stay. The room was beautiful with a luxurious bathroom, comfortable bed, fireplace, private patio, private garden, as well as the private hot tub (which was initially one of the amenities that attracted me.) Breakfast, which was included in our stay, was delicious. The first morning we ate in the restaurant and got to choose from a variety of entrees. The second day we opted to have a continental breakfast served in our room. We ordered tea and only received hot water - no tea bags. A staff member did bring tea bags after I called, but by the time it was steeped the tea was luke warm.

The restaurant was a foodie's dream come true. We dined there for lunch as well as dinner, and even ate at the Chef's Table one night. Treat yourself and get the tasting menu - the culinary experience is well worth it. The food and staff were absolutely excellent.

Overall, and sadly, I cannot recommend The Chanler due to the lack of customer service. The were happy to collect my money, but were unapologetic about the bacterial infection I contracted in the hot tub. While I wouldn't ever stay there again, I would definitely return to dine.

  • Stayed May 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
30 Thank 13Narya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delray Beach, Florida
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 April 2013

Recently I spent two nights with my husband at the Chanler at Cliff Walk to celebrate his birthday. It couldn't have been more wonderful! The place is beautifully restored and decorated. We had an ocean view from the jacuzzi in our bathroom. The room had a gas stove and a canopy bed. Everything throughout the hotel is immaculate! One of the high points of our stay was to book a private dinner. We had a scrumptious 8 course meal prepared by the chef at their Spiced Pear restaurant in our own wood paneled dining room. They even supplied roses for us to take home. It was expensive but we felt that it was definitely well worth the money. The staff is so well trained. We felt very pampered and hated to leave.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeachCapeCod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chanler at Cliff Walk

Property: The Chanler at Cliff Walk
Address: 117 Memorial Blvd, Newport, RI 02840
Phone Number:
Region: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Newport
#2 Romantic Hotel in Newport
#2 Family Hotel in Newport
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — The Chanler at Cliff Walk 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
A stunning historic mansion hotel located on the famous Cliff Walk in Newport, Rhode Island. Boasting 20 elegant guestrooms, each custom designed around a particular historical period or theme, this luxury hotel allows breathtaking views of the Atlantic Ocean and Easton’s Beach, setting the mood for a truly relaxing and enjoyable vacation. The award-winning Spiced Pear Restaurant and luxurious in-room spa treatments combine to make this boutique hotel the perfect setting for a romantic retreat. ... more   less 
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Also Known As:
The Chanler At Cliff Walk Hotel Newport
Chanler At Cliff Walk Newport

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