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All reviews spiced pear car service cliff walk gothic room private hot tub ocean villa louis xvi greek revival english tudor glass of sparkling wine martha's vineyard block island my husband and i private courtyard beautiful hotel gas fireplace wet bar
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Reviewed 3 June 2013

We enjoyed our three day stop in Newport at the Chanler--staying in room 22 (Louis room)...
Nice outside deck on the side of the hotel overlooking the water and the beginning of the cliff walk. Beautifully decorated room with absolutely comfortable bed.
Dined at the Spiced Pear once and frequented the bar several times. It was the last Friday night for their jazz trio which doesnt play during the summer (and will be missed in our view)--as it was great fun.
Dinner at Spiced Pear featured a poached lobster which was probably the most tender lobster we've ever eaten. We also tried a special heirloom tomato salad and escargot--equally good. We were impressed with the restaurant and found the food very tastefully done.
Good wine list with a good mix of regular and high end wines...the bartenders there are great fun and made our trip a delight.
The hotel also offers complimentary van service for trips into town which means you can avoid the pain of trying to park downtown if you want to go there.
Grounds nicely done...lots of flowers blooming...staff very courteous and obviously well trained and disciplined.
We look forward to our next trip to Newport--and plan to stay again at the Chanler.

Room Tip: Their signature rooms are their nicest rooms. Having outside deck was a real plus as well.
  • Stayed: May 2013, travelled as a couple
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1  Thank Cmbnova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2013

We spent 2 nights in the Louis XVI room at The Chanler over the Memorial Day weekend. What should have easily been a 5+ star moment unfortunately turned into a below average stay. The property is beautiful & the waterfront location rivals The Castle Hill Inn. I definitely prefer The Chanler because it doesn't attract large crowds- far more intimate in that sense which is nice when traveling as a couple. The room was lovely- heated floors, large tub, fireplace & ocean view balcony. The bath butler was a wonderful service & highly recommend.

I am deducting stars from my review for 2 reasons. When I wanted to take a shower in the am after breakfast- no hot water. I called the front desk & was told no issue which subsequently turned into a major issue & boiler needed repair. They didn't have estimated time for when it would be back in service other than soon. I was annoyed because I didn't shower the prior evening, worked out & was grungy. I sat around my room until I got so annoyed I threw myself together around 1 pm to go out in Newport- upset that I had wasted half of my day. My big gripe with all of this wasn't so much the water was out, but that the hotel seemed devoid of management. The girls at the desk were polite & lovely, however, a big problem warrants a personal note & a bottle of something, drinks, etc. from the manager to the guests- especially when you spend $800 bucks a night- not a low rent joint by any means. I was perturbed manager didn't extend a small, kind gesture which has always been typical in my experiences when hotel has issue. Also, when I asked what the back-up plan was for showering- no response. If my small apartment building in NYC has the ability to send for a mobile hot water truck on a moments notice a world class inn should have similar OR offer to send guests to a local gym to shower.

The other minor issue was that I was underwhelmed by the breakfast. The last morning we ordered breakfast to the room & they sent uncooked pastries- see attached pic.

I wonder if I just hit off weekend or if this is typical of the inn?

  • Stayed: May 2013, travelled as a couple
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6  Thank gabrielle c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2013

The Chanler will now be added to our top list of properties to visit when a trip to New England is in order. After a recent 4 day weekend there to celebrate our wedding anniversary, my wife and I could not be more pleased with the accommodations, the staff, the service and the setting and we intend to return to this very special place.

Stately and refined, the Chanler earns its stripes and reputation for the best of old world hospitality with modern-day amenities such as wifi service in each of its guestrooms. Our room featured a private garden with a fantastic hot tub which was visited each evening of our stay. The setting provided for a much needed respite and long-overdue vacation. We are still basking in the afterglow of a truly wonderful weekend.

Room Tip: The private garden and hot tub more than made up for a room on the side of the mansion (Briar Rose, suite 14), which didn't have the benefit of ocean views. With 20 unique rooms on the property, we'll have the chance to perhaps enjoy a different view upon our next visit.
  • Stayed: May 2013, travelled as a couple
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1  Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2013

We recently spent 3 days at the Chanler . It truly gave you a sense of what it must have been like growing up in a privileged society in Newport. The hotel is the perfect location to enjoy Cliff walk. It is a few steps away from the back porch. The lovely gardens are perfect for sitting in the afternoon sun watching the ocean and enjoying a cocktail. The weather was perfect and so were the amenities at the hotel. The bar and bartender were spot on . The meals at dinner and breakfast were delicious and filling and quite different. The personal tour of the kitchen by the chef was a treat. It was late in the evening and our night cap at the bar enabled us to meet the chef and get a personal tour of how the kitchen runs. Having a car and driver available every day to get to town is a nice touch.
The only downside was the room. We stayed in the "gothic room". After reading about gothic architecture, it could have been decorated different. It was very dark and somewhat "cold" in feel. It was a huge room with allowed you to move around. But, the tub was in the far end of the room and I wonder how many times it really gets used. And to reach the toilet in the middle of the night is a little shaky as you have to descend down three steps in the dark. It did have a lot of amenities though with robes and a great shower and treats every day. The room could have been down in lighter shades for warmth and still maintained its character . we hope to have a different room next time we visit. What a fantastic stay.

Room Tip: I don't believe pool or fitness were available
  • Stayed: May 2013, travelled as a couple
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1  Thank merlot25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2013

I don't give a one-star rating lightly, but unfortunately I cannot give The Chanler anything else. After a lovely three day, two night stay I returned home. The next morning I awoke with a rash that quickly covered my body. I went to my doctor and, after informing him of my activities that week, I was diagnosed with having contracted a bacterial infection from the private hot tub in our room (#16 Peonies & Ivy.)

I immediately contacted The Chanler to inform them of what happened to ensure other guests would not experience the same problem. I requested to speak to the manager on duty. My call was sent to a voice mail. This was a Saturday, and by Monday afternoon I had not heard anything back. I called again and this time spoke to a manager who was apologetic that no one had contacted me. She said she needed to speak with the General Manager and would be in touch. It's Thursday evening and I have yet to hear anything back. The Chanler has failed to acknowledge or apologize for the discomfort I've experienced as a result of my stay. This is why I have to flunk them - a true test of customer service comes when there is a problem, and The Chanler provided absolutely zero service on this matter. I would not stay here again because of it.

If you do stay here, I advise you to avoid the rooms with private hot tubs. If you do decide to risk it, be sure the water smells like chlorine - ours did not (not even faintly.)

Otherwise, we enjoyed our stay. The room was beautiful with a luxurious bathroom, comfortable bed, fireplace, private patio, private garden, as well as the private hot tub (which was initially one of the amenities that attracted me.) Breakfast, which was included in our stay, was delicious. The first morning we ate in the restaurant and got to choose from a variety of entrees. The second day we opted to have a continental breakfast served in our room. We ordered tea and only received hot water - no tea bags. A staff member did bring tea bags after I called, but by the time it was steeped the tea was luke warm.

The restaurant was a foodie's dream come true. We dined there for lunch as well as dinner, and even ate at the Chef's Table one night. Treat yourself and get the tasting menu - the culinary experience is well worth it. The food and staff were absolutely excellent.

Overall, and sadly, I cannot recommend The Chanler due to the lack of customer service. The were happy to collect my money, but were unapologetic about the bacterial infection I contracted in the hot tub. While I wouldn't ever stay there again, I would definitely return to dine.

  • Stayed: May 2013, travelled as a couple
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30  Thank 13Narya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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