For two weeks I have been trying to book my honeymoon. My fiancé and I were looking forward to our stay after viewing their website. Not so much now, after 2 weeks of trying to book the honeymoon package, I got frustrated with their inability to provide me with a straight answer. I'm still waiting for last weeks call back to book the honeymoon package, which by the way is a scam, doesn’t be fooled. The package offers you the 5th night free, champagne and strawberries upon arrival, and a 4 course meal for two, champagne breakfast every morning included already with all their rooms arriving in November during their low season for $2199. Considering the superior is the lowest room rate they can offer at $425 a night, plus $257 for the add-on, the only actual savings is less than $200. There is no 5th night free; at most the only thing you are getting is the add-on for free. When I brought to a supervisors attention, his response was that the packages are meant to be more convenient than money saving, which is total misleading because you are really not getting an additional night free. When I asked him to correct me, he couldn't he agreed, but still did nothing to keep my business. My fiancé was so looking forward to staying at the Vanderbilt Grace; it sucks that now I have to disappoint her, because the hotel did not meet up to its name.
- Official Description (provided by the hotel):
- The Vanderbilt Grace is a quintessential Newport mansion with 33 guest rooms and suites, full service spa with indoor and outdoor swimming pools, fitness center, roof terrace with amazing views of Newport Harbor and two restaurants. Experience our newly renovated, elegant restaurant Muse or enjoy casual a la carte dining at The Conservatory, serving breakfast, lunch and dinner. ... more less
- Reservation Options:
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- Also Known As:
- Vanderbilt Grace Hotel Newport
- Vanderbilt Hall Newport
- Hotel Vanderbilt Hall