I have never written a review of a hotel but was compelled due to my recent stay at the Vanderbilt.
We had a very disappointing stay. The staff on the front desk were very rude. The hotel was surprisingly dirty. We had to clean our bath when we got into our room. Also we had breakfast one morning and when we went back the next day to the same table in the dining room it was clear that nobody had cleaned the floor. Food was simply left on the floor under the table. When I pointed this out to the staff, I was told it was their "policy" only to clean once every 24 hours and not when people left the table! I pointed out that they clearly hadn't cleaned even once every 24 hours. I
Although the building is fantastic I agree with the review below that the furniture, decor is bland to the extreme. The hotel has the feeling of a concept design hotel which has been carried out rather half heartedly. This is a shame as if done properly it could be a great hotel.
The service was gruff and unwelcoming.
Finally do not bring children. The hotel does not want children and I was interested by the review below which suggests the same.
We booked two rooms for us (including our baby of 15 months). I asked for a cot. When I double checked just before we arrived that the cot was available I simply recieved a message saying there was no cot as the hotel only has one but is was being used. No help offered. In fact I was told it was another "policy" to only have one cot. What I find most annoying about this was the manner in which the hotel addressed this and other points - very, very unwelcoming.
- Official Description (provided by the hotel):
- Grace Vanderbilt is a quintessential Newport mansion with 33 guest rooms and suites, full service spa with indoor and outdoor swimming pools, fitness center, roof terrace with amazing views of Newport Harbor and two restaurants. Experience our newly renovated, elegant restaurant Muse or enjoy casual a la carte dining at The Conservatory, serving breakfast, lunch and dinner. ... more less
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- Also Known As:
- Vanderbilt Grace Hotel Newport
- Vanderbilt Hall Newport
- Hotel Vanderbilt Hall