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“Quiet Room, comfortable bed, needs some work aestetically”

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Mainstay Hotel & Conference Center
Ranked #19 of 21 Hotels in Newport
Reviewed 16 July 2014

My stay was much better than what I was expecting. The bed was very comfortable and my room was clean and quiet. Also, the front desk staff was friendly and accommodating, even when they were slammed at check in/check out. The property definitely needs to a makeover in terms of updating the bathroom, wallpaper, carpets, etc., but for a one night stay the Mainstay was an affordable and surprisingly pleasing alternative to more expensive options in the area. Also a quick cab ride from Thames St.

  • Stayed: July 2014, travelled with friends
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Thank RalRal01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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256 - 262 of 659 reviews

Reviewed 15 July 2014

Recently went on a family and we stayed at this hotel from july 13-15, with three separate rooms.. and would NEVER do again nor would I recommend this hotel to anyone.a few Power outlets did not work in each of the rooms, one of the rooms were suppose to come with more appliances (fridge, microwave, coffee pot) they gave us a choice to have a fridge for 10 bucks a night. . (Come on, seriously?) .. The "Grand sweet" room was okay, but when it came to the fridge breaking down and not working and waiting for a cubed sized 1999 looking fridge to come up and for it not to work as well. And to call back down and get . It gets pretty annoying because nothing is prepared nor is anything "accommodating"... so.. a no go next time for me with this hotel..

  • Stayed: July 2014
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1  Thank _forjio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

I had the worst hotel experience of my life here - - and I have stayed in cheap hotels and hostels in third world countries!

My boyfriend booked us the last room - smoking room - which is clearly not ideal, however, the problems did not end there. We walked into the hotel, passed the pool and went down a set of stairs and the smell of mold immediately hit me. We walked to our room - passed a huge commercial laundry facility which was noisy and in full production, passed the commercial utility room which smelled of oil when we entered our room through the flimsy door. The smell of smoke hit me immediately. The rooms lights did not stay on - they merely flickered. The smell was so bad I tried to open a window, but realized our window was only about 3' high and since we were in a basement, when I looked out I saw car license plates and tired. There were no screens so we could not get fresh air. The curtains were FULL of cigarette burns and the floors and walls had holes and stains everywhere. I went to brush my teeth and brown water was coming out of the faucets. The wireless did not work and neither did the outlets - so I could not charge my phone.

I spent the night coughing on the smoke smell and considered sleeping in my car in the parking lot since when we called to complain there were no other rooms available and no other rooms available in Newport at 11 pm on a summer friday.

I woke up early, did not shower because of the brown water and left - and my hair and clothes reeked of smoke the rest of the day.

This hotel nearly ruined my romantic weekend. I think its a crime that you charged us nearly $300 for a room of this quality.

DO NOT STAY HERE.

  • Stayed: July 2014, travelled with friends
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4  Thank Kristina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

This hotel is not anything amazing but it is a place to sleep that will let you bring your pet along. The hotel has comfortable bed and it is clean. I would stay here again because I like being able to bring my dog, but it is def a party hotel and it can be really loud around 2/3am with drunks roaming the halls. If you are looking for a romantic stay I would suggest a bed and breakfast in the heart of Newport but if you are looking for just a place to sleep while exploring Newport this is it.

Room Tip: If you don't want to hear barking from the rooms with dogs ask the front desk for a room away fr...
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  • Stayed: May 2014, travelled as a couple
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Thank Katelyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

My family recently stayed at this property. The best description is clean and reasonable. Compared to the other hotel prices in the area this one is a much better value. If you're looking for a place to rest your head this will work. If you're looking for a polished hotel, this isn't it. The facility could best be described as "tired" and there is definitely a missing element when it comes to details (e.g. our room's ceiling had entire sections that were missed as part of the last paint job).

That being said the location is great, easy access from the highway and a short drive to the main tourist sights and attractions. Nearby you'll find breakfast locations, a Wal-Mart and several areas to eat.

  • Stayed: June 2014, travelled with family
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1  Thank MyLaVitaBella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

Nice Hotel, well located in a very nice city. Only had double beds... in our room. Ideally located for casino and shopping. Would recommend if you are not in search of a big hotel. Nice view of the Newport bridge also.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Bertrand G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

We stay here often. It is easy to get to and the rooms are clean and the beds are very comfortable. The restaurant has good food and the staff is pleasant. Rooms get a little pricey in season but I guess that is to be expected.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank JoAnn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mainstay Hotel & Conference Center

Address: 151 Admiral Kalbfus Rd, Newport, RI 02840-1310 (Formerly Best Western)
Region: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 21 Hotels in Newport
Price Range: £42 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mainstay Hotel & Conference Center 2.5*
Number of rooms: 200
Official Description (provided by the hotel):
Across the road from Newport Grand Casino and half a mile from Newport Naval Station, we are just a few minutes drive from historic mansions, beautiful beaches, Newport's historic waterfront, a bustling harbor and many other area attractions and activities. Our 200-room facility offers complimentary parking; seasonal shuttle service (surcharge) to downtown; seasonal outdoor pool; self-service laundry; complimentary WiFi, as well as conference and banquet facilities to host your private party or corporate event for up to 150 people. North End Steakhouse, our restaurant, is open for breakfast, lunch and dinner, from 6:30 until 9:00 Sundays to Thursdays, and until 10:00 p.m. Fridays and Saturdays, with bar service daily from 11:00 a.m. to 1:00 a.m. We offer casual, friendly dining for all tastes, with a special accent on signature steaks and great seafood featuring Steak Night Tuesdays, Rib Night Wednesdays, Seafood Thursdays with changing lunch, early bird and dinner specials. ... more   less 
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Also Known As:
Best Western The Mainstay Hotel Newport
Best Western Newport
Newport Best Western

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