The Melville House
Category: Bed & Breakfast
As a senior contributor to both Trip Advisor and YELP, I cannot recall ever giving ZERO Stars to a place of lodging. However, in the interest of providing assistance to fellow travelers, I must give The Melville House Zero Stars.
It was my oversight to later learn that there was little, if any, photos and documentation of The Melville House on-line; more on that later on. Hopefully, this review will prevent others from making that same mistake.
First, hotels.com, at the time of my booking (mid-May) did not post photos of rooms at The Melville House other than the buildings' exterior. Booking.com posted reviews for The Melville House yet those photos represented rooms at The Clarkeston House, several doors down, apparently operated by the same Inn Keeper. This was where my error occurred; I had not noticed the "qualifier" in the upper RH corner of the web pg. (There may also be other B&B's on Clarke St that are associated with the Owner.) Following our stay, I now suspect why interior photos of The Melville House are difficult to find on-line.
I want to begin by stating that, for me, a B&B is not only a room; breakfast, and the experience that goes with it are an important part of the stay. I'm not expecting nor do I want crystal chandeliers hanging overhead nor do I expect silver plate and fine china table settings. What I do expect, is feeling welcomed, greeted by management, and all those customary conveniences found in our own home during breakfast time; a clean table and place settings. The Melville House failed to deliver most, if not all of those aspects that most B&B's and Inn's offer, especially when considering their price point.
- Our Room:
We were booked on the 2nd floor facing the street. Worn shades were pulled down for privacy and had seen better days. One shade was torn. Cafe curtains would have been more appropriate offering privacy and taste.
Both of us could not walk around the foot of the bed without one of us hugging the wall; the room was that small. The mattress was the wrong size and did not properly fit the four poster bed frame.
The bathroom light could not be turned OFF as the switch was inoperable. It stayed ON all day and night.
The toilet did not flush properly. The Toilet ran for quite awhile before shutting OFF.
The bathroom sink was smaller than one would find in a small sailboat and was close to being useless.
There was no TV in our room; Hotels.com confirmed as much.
After returning to our room following dinner, we found it to be very warm and humid.
Our room had central AC. I called the office and asked that the AC be turned ON. I was advised that they had not planned on using the AC yet. I insisted and the AC activated. (Note that the Inn Keeper suggested that a window AC unit be installed in our room. Frankly, I found this quite confusing when considering that our room had central AC.)
Breakfast would be served at 9:30. The Inn Keeper mentioned that this would be served in the building next door. We entered the breakfast room, found three other couples waiting for breakfast. There were no place settings; no coffee; no juice; no signs of Ownership.
Ownership finally showed and asked if any of us wanted to move across the street for breakfast. We found this question to be very unusual. No explanation was given to support this announcement. Clearly, we felt uncomfortable. Next, we were advised that most of the staff had not showed. Once the "cook" showed up, we ordered.
It became obvious that little or no planning had gone into serving breakfast. Bacon was listed on the menu yet it was not available. Our food was acceptable yet the lack of warmth and organization eroded the best part of the B&B "experience".
Breakfast, 2nd morning:
We arrived at 9:30. Apparently, several guests had already eaten. Soiled dishes and flatware as well as used coffee mugs remained on the table. Staff did nothing to remove them. Ownership was nowhere to be seen. Awkwardness was apparent. There were no more clean coffee mugs to be had. Staff had to retrieve them from another building. Coffee was lukewarm. We also had to ask for napkins and flatware. The extra bacon that I was promised turned into two very small curls of bacon despite an earlier discussion with Ownership. Our food was passable yet nothing special.
Their Phone Number:
Prior to leaving for Newport, I placed a call to The Melville House, using the phone number shown on my confirming e-mail sent by Hotels.com however the phone number is incorrect. Their correct phone number is: 401-848-5300. I registered my complaint with Hotels.com. Regardless of this review, my goal is to help other travelers. (FYI, their Wi-Fi code was never given to us nor were we instructed on securing the front door to the building.)
Pros: Proximity to the waterfront, restaurants, and shopping.
I cannot recommend The Melville House regardless of their ideal location.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA and Ebookers so you can book your Melville House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Melville House Hotel Newport