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“great location, fantastic staff”

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Newport Harbor Hotel & Marina
Ranked #8 of 21 Hotels in Newport
Certificate of Excellence
capecod
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“great location, fantastic staff”
Reviewed 15 May 2014

A wonderful location, walk to everything and really enjoyed the evening activities around the town.
Hotel is very outdated, needs to be updated and cleaned. The pool area was very dirty, pool needed to be cleaned. Surprised that they charged to park, $20/car per night and only allowed one car per room. It cost less for the second car to park at the town lot.
A fridge would be helpful in the room, no ice machine on the second floor. Should replace double beds with queen.

Room Tip: request queen bed room. 2nd floor has no ice machine.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CapecodJamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, 19 May 2014
We greatly appreciate you taking the time to provide a review regarding your overnight experience. We take all guest feedback wholeheartedly and into consideration when bettering our property and would like to extend our sincere apologies for any areas you feel may need improvements. We strive to exceed our guest’s expectations and it is our hope that you will provide us with the opportunity to welcome you back in the near future to better serve you.
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1,169 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (348)
Date | Rating
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English first
Campton, New Hampshire
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 May 2014

I just can't say enough about this hotel and staff...Amazing location...we never had to drive anywhere...Restaurants and shops galore! SO many to choose from..We were only going to spend one night originally but loved it so much we ended up staying 4 nights! The staff is the most helpful, friendly and accommodating staff I have ever encountered. As a property Manager I would be proud to have all of them work for me! I know exactly what to expect when paying good money for a room and boy, they did not disappoint. Big shout out to Nasia Bachmann who went well beyond her duties as front desk supervisor. Just an amazing upbeat and kind attitude! Keith Taylor was most helpful as well. Upon our arrival, he had upgraded us to a 1st floor harbor view room with chilled champagne and a box of chocolates...we had called that morning to check prices at the hotel and mentioned it was our Anniversary...imagine our surprise when we walked into the room to find that!! LOVE IT THERE!!!

Room Tip: first floor facing water--can walk right outside your room and sit in the Adirondack chairs overlook...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mdaviss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, 14 May 2014
We are honored to have received this glowing review. It was an absolute pleasure having you as our guests for four nights and taking part in your anniversary celebration! We appreciate you commending our friendly staff and specifically mentioning the memorable service you received from Nasia and Keith. We look forward to having you stay at our property again the next time you visit Newport!
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La Selva Beach, California
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 May 2014

A week ago my husband and I spent one night at this hotel. We enjoyed our excellent view of the harbor as we could watch a sailboat race in the pouring rain. The room was fine and the location is close to shopping and restaurants. The staff in the hotel were especially friendly and helpful. Keith Taylor helped us check in and out and greeted us by name whenever we entered the lobby. The concierge was also very nice and helpful. We wish we could have spent more time here and would recommend this hotel for travelers to Newport.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, 7 May 2014
Thank you for writing a review about your recent stay in April. We are pleased that you enjoyed our great location with breathtaking views of Newport Harbor in addition to being just steps away from shopping and dining. We strive to deliver personalized service to all of our guests and appreciate you highlighting your experience with our Front Office Manager, Keith and the concierge. It would be our pleasure to have you and your husband as our guests again the next time your travels bring you to Newport!
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Randolph, NJ
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 May 2014

My husband and I stayed here for 2 weekend nights. The location was perfect! Right on the water, walking distance to everything! We stayed in a King room with city views. The room met our needs. You are just steps from outdoor dining / entertainment and watching the boats come in and out of the marina. The front desk staff was extremely friendly and helpful, especially Sharod, who greeted us by our names every time we passed through. We would definitely stay here again! Newport is a fantastic place to visit!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MooseFamily80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, 6 May 2014
We appreciate you taking the time to review your weekend trip as well as highlight the personalized service you received from Sharod! We are truly delighted that you enjoyed our perfect location on the harbor in historic downtown Newport, with access to shopping, dining, entertainment, and local attractions. We look forward to having you stay with us again the next time you return to our beautiful “City by the Sea!”
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Longmeadow, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 April 2014

This was a girls trip with my two daughters. When we checked in we decided to upgrade to a room with a view and were much happier in the second room, worth the upgrade fee. The restaurant was very good for lunch, good value and quality of both service and food. We loved the salt water pool. The room was nice but the bathroom was not detail cleaned, light switch and framed art visibly dirty. Super location for walking to shops and waterfront.

Room Tip: Room with a view is nice.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maureen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, 6 May 2014
Thank you for writing a review regarding your recent trip to The Newport with your daughters. We strive to deliver the best location, service, and value and we are glad to have met your expectations with each of these attributes. It was a pleasure having your family as our guests and we look forward to welcoming all of you back again soon!
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Albany, New York
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 April 2014

Our original reservation was for their sister hotel Bannister Wharf, but we got a call saying they had a flood and needed us to stay at The Newport Hotel and Marina instead . We arrived to the executive chef serving bread pudding samples at the front desk, very nice touch and delicious. The checkin process was lengthy, with front desk personnel overwhelmed, and a line of customers. The room was nice, clean ,but overlooking the parking lot, where the room we booked at their sister hotel overlooked the ocean, so a bit of a downer. Quiet room. No complimentary fresh coffee in the morning, the standard machine in the room. Twenty dollar parking fee, for overnight. But a great location, to everything Newport downtown.

Room Tip: Ask for ocean view
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dubrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, 5 May 2014
Thank you for writing a review on our property, as we are very pleased to have been able to accommodate you during your recent visit to Newport. We are delighted that you enjoyed your arrival experience with Chef Agnieszka Richard serving bread pudding samples! It is our hope that you will have the opportunity to stay in one of our guestrooms overlooking Newport Harbor the next time your travels bring you back to The Newport!
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Massachusetts
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 21 April 2014 via mobile

Stayed for two nights over St.Patrick's Weekend. Absolutely perfect location , close to tons of great restaurants and shopping. We had a harbor view King room and booked through Booking.com, careful as there were extra fees not included in the rate we were given. Busy weekend so we expected to pay. This hotel was very clean and the staff was friendly and accommodating. Our room was great, bed was very comfortable and the room was large with a great view of the harbor. Would be even better in the summer! We used the pool and sauna , only thing missing was a hot tub. The hotel is walking distance to many restaurants and plenty of shopping. Parking ranged from $10-$20 per night , depended who was at the gate I guess. Again a busy weekend so to be expected I guess. I always find it annoying when a hotel charges you to park after you pay good money to stay but what else can you do. I would recommend this hotel just because of it's location alone and we will definitely stay again. We had a very good experience.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KellieMachado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacqueline O, Manager at Newport Harbor Hotel & Marina, responded to this review, 22 April 2014
We are delighted to have received this wonderful review recapping your experience over St. Patrick’s Day weekend. We appreciate your compliments and are pleased that you were impressed with many aspects of our property including our location, cleanliness, friendliness, views, and amenities. Thank you again and we look forward to exceeding your expectations during a future stay!
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Additional Information about Newport Harbor Hotel & Marina

Property: Newport Harbor Hotel & Marina
Address: 49 America's Cup Avenue, Newport, RI 02840-3001
Phone Number:
Region: United States > Rhode Island > Newport
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Newport
#7 Family Hotel in Newport
#10 Romantic Hotel in Newport
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Newport Harbor Hotel & Marina 3*
Number of rooms: 133
Official Description (provided by the hotel):
The Newport Harbor Hotel and Marina offers 133 beautifully-appointed guest rooms, all with views of the Newport Harbor, historic Queen Anne Square or Brick Market historic shopping district. Enjoy our indoor heated pool, men's and ladies' saunas, and sundeck overlooking the harbor. Saltwater - Newport's new, hip, waterfront destination. Here you'll find a casual atmosphere paired with locally sourced cuisine, affluent libations, and signature table side service. Friends, food, and ambiance combine to create a dining experience begging to be savored. Room Service is also available. Guestrooms are adorned in comfortable yet sophisticated furnishings and feature two double beds or one king with pillow-top mattresses. Other features such as individually controlled heat and air conditioning, complimentary high-speed Wi-Fi internet connection, Keurig single cup brews coffee maker, hairdryers, irons and ironing boards, spring water, cable television and HBO, desk with lamp, comfortable chair, and luxurious kimono-style robes for your use during your stay make the Newport Harbor Hotel a favorite among our guests. Book your room today and see what the Newport Harbor Hotel has to offer you! ... more   less 
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Also Known As:
Newport Harbor Hotel And Marina

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