During the month of October 2017, I made plans for a family vacation over the Thanksgiving week (2017) because I do NOT want my mother to do ANY cooking or cleaning of any kind! This year is to be ALL about MOM, so I purchased tickets for the entire family bound for Honolulu. Since my mother is elderly & very active, I wanted to reserve a condo right where she loves to be, In the MIDDLE of it all!! After reading this listing, this condo sounded wonderful! I was sold on 2 things; the location & ocean view of the condo. However, after making my inquiry and receiving a quote of $2,118.25, I contacted Susan with questions about the condo, I wanted to be sure it would accommodate 5 people. I told her that I was confused cuz there were 2 floor plans photographed in the listing, and I wanted to know if we were going to get the room featured in the listing that had a million dollar view! Susan replied and explained that there are over 300 units available in this building and that an ocean view could NOT be guaranteed; that the photos were stock photos just outlining the general features. After days of careful consideration and communicating with other travelers, i decided to rent the condo and told Susan that I wanted to reserve it and wanted to place a deposit on it until I got paid and could transfer funds, she agreed. During this period I received a 2nd quote of $1,946.50; and days later I received a 3rd quote for $1,774.00. Since I had already transferred funds, I pressed the button and processed the payment; $1,774.00 was taken from my account. The next day I received an email from the Imperial Resort stating that Susanne had contacted them and was requesting an additional $200 due to her misquoting the price of $1,774.00; and that my reservations were DECLINED, pending my authorization of $1946.50 to be withdrawn from my account.
Susanne was so quick to reply to all of my inquiries & kept lowing the price of the unit (I feel) to make it appear more attractive (She obviously thought that the price was an issue for me), then when I finally Paid & made the reservation, she wanted to increase the price of the unit; knowing by then that I had a need for it - due to its location and the fact that I told her that I was traveling with my elderly mother. What really bothered me the most was that she contacted the Imperial Resort and told them that she mis-quoted the price; leaving the dirty work of Declining my reservation to them.
For those of you interested in this unit beware: The photos listed in this listing are NOT of the actual unit that you will be renting; this is a timeshare building and owners reserve ocean view condos for their use - so you may or may not get a room with a view. The price for parking is $30 per day valet parking only! The map does NOT show the actual location of the property - it's located on the corner of Lewers St & Kalia Rd.; across the street. And most importantly, ASK plenty of questions!!
Note: This review has Nothing to do with the Imperial Resort, their rooms, accommodations, etc. Only to do with MY experience in regards to making reservations for THIS listing, with Susanne.