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“we rented (and paid) and didn't get our jeep”

Chase Hawaii Rentals
Ranked #94 of 328 Outdoor Activities in Honolulu
Certificate of Excellence
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Recommended length of visit: More than 3 hours
Owner description: Aloha Riders! Welcome to Chase Hawaii Rentals- Waikiki, Honolulu and Hawaii's #1 Harley-Davidson rental company along with scooters, cruisers, sport bikes, high-end cars, and much more. We are conveniently located in the heart of Waikiki within minutes of most major hotels, so whether you feel like taking a short walk or calling for a free Waikiki pick-up service, we are here for you. Experience Hawaii in a whole new way- open road, no tours to catch or time constraints, and that free feeling we all desire when we unplug from the real world to relax or catch an adrenaline rush. Nothing compares to riding along, watching the sunset, in one of our luxury cars or on one of our cycles. Call or email us today and let us help make your Hawaiian Vacation one to remember.
Reviewed 9 July 2017

We stopped in around 8 am to rent a jeep. One had just pulled in, and it was available. We put the deposit down and paid for the rental. As we walked back from the beach we saw they were washing it and getting it ready. We went to breakfast and came back around an hour later and they had rented it to someone else!!! The rental agent had not written it in the book so another agent rented it out (even though all the paperwork was there). They had no other jeeps available and we (4 of us) could not fit in a smaller car (they offered us a Camaro). There was no offer to help us get a different jeep even when we asked. . They reluctantly ran a refund for us on our credit card. When we checked with our credit card an hour later, the return had not gone through yet. The deposit was going to expire (our credit card company told us) We will be watching our bill closely. My advice--if you rent from them, don't pay cash AND get the keys immediately even if you return later to pick up the vehicle. We ended up going around the corner getting a jeep from a major company for the same price. Also, if you return the vehicle after 6 pm you will have to find a place to park it (around $20-$30 a night) We were able to return our other rental anytime --we returned around 11 pm and didn't have to pay for parking.

Thank FriendswoodKathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent C, Owner at Chase Hawaii Rentals, responded to this reviewResponded 12 July 2017

We're sorry to hear that you had this experience, Kathy, as we're normally much more on top of communication around here. We can assure you that this was an honest mistake and simply an issue of miscommunication between the team, which we've touched based on internally. We were more than happy to try to find your group another car, but we didn't have any more Jeeps available. In addition, your refund will go through. The deposit will expire, and it can take a couple days for transactions to show on your bank statement. Either way we appreciate your feedback, and we hope you'll consider giving us another try in the future. We're a small, local business, and we always appreciate when we can make a great impression on our community here.

All the best,
Chase Hawaii Rentals

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18 - 22 of 144 reviews

Reviewed 3 July 2017

The guys and gals at Chase were very easy to deal we paid and ordered about 4 months prior and had no issues at all. The island is covered in 4 cylinder Mustangs pull up into a car park and give the throttle a little blap and you can see everyone else's hearts collapse in embarrassment.

No the cheapest of cars to hire but more than made up with it's personality, didnt use too much fuel either and the sat nav and heads up display was easy to use to get to our destinations.

Don't pack any luggage ... lol

traveled with wife and an 8 and 11 yr olds

Thank deanlh79 .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2017

Rented 2 mountain bikes with my wife as walk-ins. The service was great and we were on our way soon. The bikes worked as expected and we were able to see some great sights...

Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent C, Owner at Chase Hawaii Rentals, responded to this reviewResponded 2 June 2017

Richard, thanks for renting with us! We're glad you appreciated the service, and we're grateful for the support here. Next time you need a rental, don't hesitate to give us a call. -Chase Hawaii Rentals

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Reviewed 15 May 2017

I rented a motorcycle from Chase in May '17 for the sole purpose of test driving a cruiser as I was contemplating purchasing one. The business transaction was straight forward; I asked about a bike, they told me about a bike, I rented a bike. Everything was on the up and up. I never felt like I was being cheated, swindled, or being taken advantage of. I would rent from them again (if they added adventure cruisers to their inventory) hint hint.
Thank you.

Thank MsnTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent C, Owner at Chase Hawaii Rentals, responded to this reviewResponded 16 May 2017

Thanks for renting from us! We're glad we could make the process nice and simple for you and we appreciate you reaching out here with your support. If you ever want to test another bike, don't hesitate to reach out. Like you said, we're always getting new inventory.

Until next time,
Chase Hawaii Rentals

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Reviewed 18 April 2017 via mobile

Rented an audi from Mike at a moments notice! Car was good, trip was good, Mike was easygoing. Would recommend!

Thank Robert G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent C, Owner at Chase Hawaii Rentals, responded to this reviewResponded 20 April 2017

Happy to hear it, Robert! We're thrilled that we could be there for you and that you enjoyed the car. That's what we're all about, and we're always here for you next time you're in the area.

All the best,
Chase Hawaii Rentals

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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