We stopped in around 8 am to rent a jeep. One had just pulled in, and it was available. We put the deposit down and paid for the rental. As we walked back from the beach we saw they were washing it and getting it ready. We went to breakfast and came back around an hour later and they had rented it to someone else!!! The rental agent had not written it in the book so another agent rented it out (even though all the paperwork was there). They had no other jeeps available and we (4 of us) could not fit in a smaller car (they offered us a Camaro). There was no offer to help us get a different jeep even when we asked. . They reluctantly ran a refund for us on our credit card. When we checked with our credit card an hour later, the return had not gone through yet. The deposit was going to expire (our credit card company told us) We will be watching our bill closely. My advice--if you rent from them, don't pay cash AND get the keys immediately even if you return later to pick up the vehicle. We ended up going around the corner getting a jeep from a major company for the same price. Also, if you return the vehicle after 6 pm you will have to find a place to park it (around $20-$30 a night) We were able to return our other rental anytime --we returned around 11 pm and didn't have to pay for parking.
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