Having stayed several times at the Royal now it's always a pleasure to return. Had a nice quiet Garden Suite which was spacious and peaceful.
This trip however it was disappointing to experience some less than stellar service issues. The safe in the room was broken and it took two requests to the concierge to get it fixed. Three requests to replace a blown lightbulb in one of the lamps were also all ignored. They're small things, but if you're going to hold yourself up as a premium resort, these are the things that shouldn't happen.
My biggest gripe though was the noise from the construction going on next door at the Outrigger. It made sitting at the Royal's pool (normally a great peaceful experience, particularly if Rob is providing his usual top-notch pool service) impossible due to the jackhammers going all day a few feet away. Now the construction itself is not the problem of the Royal Hawaiian, but some advice when booking would have been appropriate. Again, not a big deal in the whole scheme of things, but a resort of this standard should be held to a higher account than the competition. Disappointing.
- Official Description (provided by the hotel):
- Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more less
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- Also Known As:
- The Royal Hawaiian, a Luxury Collection Hotel Honolulu
- Royal Hawaiian Honolulu
- The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu