We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Royal Hawaiian - The Pink Lady by John Pond” 5 of 5 bubbles
Review of The Royal Hawaiian, a Luxury Collection Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
The Royal Hawaiian, a Luxury Collection Resort
Ranked #16 of 84 Hotels in Honolulu
Certificate of Excellence
Sydney, Australia
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Royal Hawaiian – The Pink Lady by John Pond”
5 of 5 bubbles Reviewed 28 January 2014

My wife and I spent a few days at The Royal Hawaiian on a recent Hawaiian vacation. I’ve always had a soft spot for what many affectionately call “The Pink Palace”. On arrival we received a very warm welcome, with the traditional lei and a glass of their signature Pink Lemonade. We were seated at a desk for our check-in formalities, which made for a comfortable start.
The hotel consists of the original building and a newer tower. The majority of rooms in the original building do not have balconies. We always choose to stay in the more modern tower in which, I believe, the rooms are larger and all possess spacious balconies overlooking Waikiki Beach. Our room also had outstanding views to Diamond Head. The additional cost for rooms with a premium view is well worth it. Sitting on the balcony watching the sun go down each evening is a real delight. For some reason the sunsets in Hawaii are never to be forgotten.
The rooms and bathrooms, although comfortable and spacious, could perhaps do with a slight modernization. The in room coffee making machine was appreciated, it made a great cup of coffee.
Breakfast in the main restaurant, situated literally on the beach, was a most pleasant experience. Their Eggs Benedict must be tried, perhaps one of the best I have ever tasted.
The spacious gardens and verandahs located around the property makes for a very relaxing ambience, especially sitting on their rocking chairs. There were several weddings on the lawns which we enjoyed watching during our stay.
Their famous Mai Tai Bar in the garden beside the beach is a not to be missed attraction, especially at sunset where guests and locals alike gather to listen to the live Hawaiian band that plays till late. Light snacks were also available. We made several new friends at the Mai Tai Bar.
There are several excellent shops in an arcade within the property and the piece de resistance is “Newts” Hawaiian shirt and Panama hat shop located by the garden. More great shops, galleries and restaurants can be found in the Royal Hawaiian Shopping Center that stretches along Kalakaua Avenue which is the main tourist and shopping street in Waikiki.
One should consider a stay at this iconic property an experience that you will always remember.
John Pond

Room Tip: Ask for room with view to Diamond Head, the extra cost is well worth it. We prefer the rooms in the...
See more room tips
  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank johnpond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, 30 January 2014
Dear johnpond,
We're overjoyed to see that you and your wife enjoyed a lovely vacation here with us at The Royal Hawaiian, a Luxury Collection Resort. Thank you for sharing your detailed and colorful recount of your stay, as it's always delightful for us to hear about the many details that make our guests' stays memorable. We could not agree more with you about the breathtaking Hawaiian sunsets - they're truly among the world's most beautiful. We'll be certain to share your praises for our Eggs Benedict and our Mai Tai Bar with our culinary and restaurant teams. We truly appreciate your kind comments and we hope to have the wonderful opportunity to welcome you back to the "Pink Palace of the Pacific."
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,501 reviews from our community

Traveller rating
    1,995
    848
    375
    167
    116
See reviews for
1,063
1,615
127
175
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (852)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Arlington Heights, Illinois, United States
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 25 January 2014

My wife and I stayed at the Royal Hawaiian on Waikiki beach on January 10 to 12. We we booked in a garden view room and when we asked to upgrade they requested $100 per night for upgrade. The garden view was more like a roof view. The room was a bit outdated and a little worn and torn.
We were given several coupons for free cocktails at the cafe (but we don't drink) and there was a private party that booked the terrace while we were there. The beach location is fantastic.The lobby and the grounds are beautiful. The staff is very polite and professional. They offered a free traditional Hawaiian ceremony (that we missed unfortunately). Traffic in the Waikiki area is horrible. Everything is very expensive.

Room Tip: Garden view not that great.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, 29 January 2014
Dear Dan P,
We regret to learn that aspects of your stay with us were anything less than exceptional. Our welcome elixir coupon is valid for a special cocktail or non-alcoholic beverage and we apologize that our ambassadors did not properly communicate this to you. This feedback is valuable to us as it allow us to evaluate our service to deliver and make improvements to ensure our guests experience the excellent service they expect and deserve. Our Makahiki Ceremony did indeed take place during your stay, and we're sorry to learn that you were unable to view this cultural event. We do truly appreciate your honest feedback and we hope to have the wonderful opportunity to welcome you back again soon to The Royal Hawaiian.
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 24 January 2014 via mobile

We spent 2 days here on our way back from Australia so we could get some relaxation after a hectic trip. We made the right choice! Checking in was great! Sat down, got Leis, drinks and personalized service. Got upgraded to a Junior Suite with living room, bedroom and large bathroom. I had reserved chaise lounges on the beach so we went to the beach and were escorted to relaxation under large umbrellas facing the ocean. Spent 2 days on the beach and in the water.

We did take a break to go to the Mai Tai bar for the best Mai Tai's ever. Ate lunch on the patio, nice, breakfast on the terrace, very good, and dinner at Azure. Fantastic, delicious !

Service everywhere was great! Smiles and more smiles!

Can't wait to go back!

Stayed December 2013, travelled with family
Helpful?
1 Thank Traveler2121212121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, 29 January 2014
Dear Traveler2121212121,
It's always joy to hear from our delighted guests. Thank you for taking the time to share your wonderful comments with us. We too look forward to your next visit to the "Pink Palace of the Pacific."
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lafayette, CA
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 January 2014

Spent the long MLK weekend at The Royal, and things could not have been better. The entire property is so relaxing, with wonderful staff that is not too intrusive but nearby and helpful at all times. I have been to Honolulu so many times, but this was, by far, our best stay. Thank you Royal Hawaiian!

Room Tip: I love the traditional rooms...so big and quiet!
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank college_mom093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, 29 January 2014
Dear college_mom093,
We're absolutely delighted to learn that you enjoyed a wonderful MLK holiday with us at The Royal Hawaiian. Thank you for taking the time to share your kind comments about our ambassadors as well! We hope to welcome you back again soon.
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 24 January 2014 via mobile

We stayed here in early jan and had a great stay overall.
Couple of things to improve:
The checkin experience wasn't smooth. Couldn't find our SPG number in the system and weren't going to offer us the enhancements which go with that. Sorted out eventually, but not what you want to be doing after a 5hr flight late at night with two kids under 2 waiting for their room.
Coffee at breakfast - you guys need a Barista. We ended up going to Gorilla in the cafe and Island Vintage coffee instead of paying 6.00 for coffee at the breakfast room.
Our room was ok (junior suite) but looked out the back of the hotel onto a grey roof (I'd suggest planting some greenery in there to make it a nicer place to look at).

Overall we loved our stay and none of the above should stop you from staying at the RH, I'm just hoping the manager will read this and improve some things for our next stay.


Stayed January 2014
Helpful?
3 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, 29 January 2014
Dear DABuster,
Thank you for taking a moment to share your comments and recommendations regarding your recent stay with us at The Royal Hawaiian, a Luxury Collection Resort. We apologize for the issues you experienced at check-in, as we know how challenging it is to travel with small children, especially during the odd hours. We also apologize that our am coffee did not meet your expectations and we thank you for your honest feedback. Your suggestions are greatly appreciated and have been shared with our management team. We hope to have the wonderful opportunity to welcome you back again soon.
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 24 January 2014 via mobile

Brief: the location is great, the hotel very beautiful but not all employees are five star material. We arrived by car and had to get out on our own where we should go. Then one from the bell desk came and welcomed us clearly annoyed and did not inform us that valet parking is included in the resort fee. Also, he did not even let me keep the car outside until after check-in. The concierge desk also was rather unhelpful during our stay as often they preferred to chat with colleagues, were chatting on the phone and/or the concierge desk was empty! Not close to five star material ( to be fair, the front desk staff was great!).

Regarding room: we stayed in a very nice old style Junior Suite. However, it was located mall side and on Friday night there was music keeping us awake until 2am. When pointing this out at check-out, we just received the answer that they, apparently, are aware of it and it gets loud.

To sum up: it was a nice place to stay but they should make sure that the staff also can be considered to be five star material. For us it was a rather medium end of a great vacation - comparing this place to others we stayed in before (Four Seasons, Peninsulas, St. Regis etc.), it just was a good hotel but nothing more.

Stayed January 2014, travelled as a couple
Helpful?
3 Thank MAB2910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, 29 January 2014
Dear MAB2910,
We regret to learn that your stay with us at The Royal Hawaiian was anything less than exceptional and we appreciate all of your honest an fair feedback regarding your experience. Please accept our apologies regarding your arrival experience. You're absolutely correct in that our bell men should have been present to greet you and open your vehicle door immediately upon arrival; thank you for sharing this feedback. Additionally, your comments regarding your observations of our concierge are greatly valuable, as we take great pride in delivering excellent concierge service, and to hear that you did not experience this is quite disappointing for us. We also apologize for the unpleasant ambiance experienced due to the entertainment at the Royal Hawaiian Shopping Center and we regret to learn that our team did not offer a room move, as is typically provided in an effort to resolve such issues. Again, we really truly appreciate your honest feedback regarding your experience. We hope you will considering offering us another opportunity to extend our hospitality to you.
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olympia, Washington
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

The Royal Hawaiian is a quiet, relaxing and very peaceful environment. The staff is amazingly helpful and friendly. This Hotel is an oasis in the midst of Waikiki. Highly recommend and will surely return. Thanks RH for a most wonderful stay!

Room Tip: Our side room (5th floor) overlooked the roof. Staying here 9 days wish we would have had a better v...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shannon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review, 29 January 2014
Dear Shannon C,
We're delighted to learn that you enjoyed a wonderfully relaxing vacation with us here at The Royal Hawaiian. We can't thank you enough for your words of praise for our ambassadors. We look forward to welcoming you back again!
Warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Honolulu hotels
Waikiki
Halekulani Hotel
Halekulani Hotel
#7 of 84 in Honolulu
4.5 of 5 bubbles 2,437 reviews
Waikiki
The Modern Honolulu
The Modern Honolulu
#4 of 84 in Honolulu
4.5 of 5 bubbles 3,730 reviews
Show Prices
Show Prices
Show Prices
Waikiki
Outrigger Waikiki Beach Resort
Hilton Waikiki Beach
#24 of 84 in Honolulu
4.0 of 5 bubbles 4,105 reviews
Waikiki
Moana Surfrider, A Westin Resort & Spa
Show Prices
Show Prices
Show Prices

Been to The Royal Hawaiian, a Luxury Collection Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Property: The Royal Hawaiian, a Luxury Collection Resort
Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#10 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Southall Travel, Agoda, Booking.com and TravelUp so you can book your The Royal Hawaiian, a Luxury Collection Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing