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“Elegant and Memorable”

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The Royal Hawaiian, a Luxury Collection Resort
Ranked #18 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed 2 February 2014

Honolulu is a big city, too crowded for my taste. Once we entered the driveway of the Royal Hawaiian, we were in an elegant oasis. The doormen and reception staff made us feel like we were the most special clients they had ever had, as if they were waiting just for us. We were upgraded to a suite--as I say, they made us feel very special--but the standard room we had booked looked very comfortable as well.
Housekeeping staff was in the hallway whenever we were out of our room, and they never failed to greet us, offer assistance, answer questions. Our suite and everything in it sparkled.
We chose the older building, which is full of character...tall ceilings, nice light from the windows, a view of the gardens. The doors to each room are unique. Housekeeping staff explained they were carved in the Philippines, part of the original hotel.
If you don't want to venture outside the oasis, there are rocking chairs to sit in, a wide veranda to stroll, complimentary Mai Tais and great dining at Azure.

If I return to Honolulu, I will not stay elsewhere.

Stayed: January 2014, travelled as a couple
Thank coast2coastDelmar_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this reviewResponded 4 February 2014

Dear coast2coastDelmar_NY,
We're absolutely delighted to learn that you enjoyed an exceptional stay with us at The Royal Hawaiian, a Luxury Collection Resort. It's always our greatest pleasure to welcome guests and to make them feel not only special, but also comfortable; The Royal should feel like home whether it's your first visit or your twentieth. Thank you for your very kind comments regarding our housekeeping ambassadors as well as our bell men. We truly appreciate the time you took to share your review and we hope to have the wonderful opportunity to welcome you back again.
Warmest aloha,

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Reviewed 2 February 2014

We stayed for four nights and loved everything about this property. Meilani at the front desk was so friendly, thoughtful and accommodating. We stayed in an ocean view tower room and it was amazing. The rooms are a bit larger than the garden view rooms and the view is spectacular. The location of the hotel is excellent and never felt noisy. They give you fresh and delicious banana bread in your room and they have coffee in the morning. Surf lanai for breakfast is a must! Overall, we loved this property and hope to return soon!

  • Stayed: January 2014
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Thank teek8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this reviewResponded 4 February 2014

Dear teek8,
We're delighted to learn that you enjoyed an exceptional vacation with us here at The Royal Hawaiian, a Luxury Collection Resort. Thank you for sharing your kind comments regarding Meilani; it's always wonderful to hear when our ambassadors make lasting impacts on guests. We look forward to welcoming you back again soon.
Warmest aloha,

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Reviewed 1 February 2014

Living in Hawaii I always loved the Royal Hawaiian, the hotel is historical and beautiful. Back in the day it used to have a grand buffet breakfast on Sundays that I loved. So naturally after moving back to the mainland I always said when I visit I will stay at the Royal Hawaiian. And I did twice, the first time in 2007 it was amazing however when I returned again in April 2012 for my honeymoon it was HORRIBLE. I know I'm late on this review but I just found the letter I wrote to Starwoods complaining back in 2012 and it reminded me to review on TripAdvisor to warn others.

First the welcome service was not very friendly. Second, the room was filthy. I had to call as soon as we arrived because there were dirty coffee cups (from the people before us), hairs on the toilet. They came and recleaned. The next morning when I asked the maid who came in to clean the railing on the balcony (it was full of bird droppings) I watched her take a rag, clean the bird droppings on the railing and then take the same rag to the bathroom and clean the sink and toilet. I asked her to leave and I did report this to the front desk, only got a we are sorry we'll send someone up. I was so disgusted I went to the store to buy lysol wipes and clean the bathroom myself.

This hotel is definitely not 5 star in service, I would give it 4 stars. When I stay at 5 stars resorts the staff does everything for you. At the Royal Hawaiian when I would go to the desk and ask about a spa appt they would tell me to walk to the spa to talk to them (instead of them calling the spa for me) or we asked about reserving a beach umbrella and they told us to walk down to the beach area to see if they had on available. I wouldn't mind the 4 star service if that is what I paid for, however we paid a considerable amount of money for a 5 star resort with an oceanfront room in the tower.

Overall, I'm very disappointed as my first experience at the hotel in 2007 was amazing but it was less than stellar in 2012. We will not be returning to this hotel, I can't get past the cleanliness issue. Also, Starwoods nor the hotel cared to address my concerns when I wrote them a review back in 2012.

  • Stayed: March 2013, travelled as a couple
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7  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this reviewResponded 4 February 2014

Dear Jennifer S,
We truly regret to learn that your vacation with us in 2012 did not meet your expectations and that our team did not properly follow up with you on your noted concerns. The cleanliness and service issues you experienced during your stay are inexcusable and we're quite embarrassed to hear the way these were handled by our our team. This is most certainly not the experience our team is trained to deliver and we truly apologize for our shortcomings in providing an exceptional vacation. We do truly value your feedback and we've shared your concerns with our management team.
Warmest mahalo,

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Reviewed 29 January 2014

We were lucky enough to stay nine nights in the Garden View suite. Our children (ages 9 and 6) were accommodated with a roll-in bed and converted chaise lounge - they were happy as they had the TV in their 'bedroom'. The gardens were beautiful and we delighted in seeing the hanging lanterns in the trees in the evening. We really enjoyed viewing the historical photos throughout the hotel.

I will admit the Garden View suite is more of a "roof view" (as reviewed by Dan P) but we really didn't spend enough waking hours to care. The suite is a little tired but this not a modern, minimalist, trendy hotel so it more or less adds to the charm. The carpets are looking a little tired but the room was clean and tidy. The kids were thrilled to have cable TV and we were satisfied with the amenities. For those of us with laptops, the use of the disabled powerpoint on the side of the desk would have been most useful.

Mostly, the staff at the hotel were fantastic - helpful, responsive and polite. My husband arrived the day before myself and the children, however we were still treated with a traditional lei and hearty welcome to the hotel. Coupons for Mai Tai drinks were definitely appreciated though service, even at not-so-busy times in the Mai Tai Bar, took a little effort to find. On many occasions we were overlooked to have orders taken. Azure for breakfast was super delicious. My favourite was the French toast with berry coulis but it's a tough call - eggs Benedict just as scrumptious. Our kids really enjoyed their breakfast choices. If you have young children, ask the staff for a plastic takeaway cup for their drinks though. Skim (low fat) milk is available for coffee/tea, just ask the staff.

I would suggest the bracelet making and koi fish feeding activities for the younger guests. Good fun and not too taxing. We enjoyed the use of the Sheraton pool as well (grab a chair early - it gets busy!) Would I do the luau again? Maybe. Although it was very informative, fun with nice food, it was quite expensive.

Shops and restaurants a-plenty just a stroll away and there's no lack of ABC Stores, they are fantastic and stock everything you need and didn't know that you needed. The Hawaiian Shopping Center is on the tourist strip and Peet's (just outside the Sheraton) will get you your better coffee hit, as will the Starbuck's nearby.

For a chilled-out day just head to the beach, right at the doorstep. Again, gets quite busy but it's not too 'surfy' nor deep for the kids so grown-ups can relax a little more. Nothing like stepping off the beach at sunset straight into the Mai Tai bar.

We have great memories and photos of the hotel and Hawaii in general. A fun day out in a hire car is also recommended. Ask the Concierge to organise and you will be dropped to the rental office. Sealife Park was good fun, though entry is expensive. Plenty of scenic lookouts for great photo opportunities. Cheeseburger Beachwalk thoroughly recommended - my kids have never enjoyed a burger so much, nor has their mum! Polynesian Cultural Center also recommended.

Hawaiian Airlines disappointed our entry/exit to Hawaii though. In-flight tablets, though promised when booking, were nought! Kids' meal orders must be confirmed - ours missed out on the way to Hawaii and I noticed several children without kids' meals when leaving Hawaii as well.

Room Tip: Stay in the historic building to gain more essence of the hotel.
  • Stayed: January 2014, travelled with family
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Thank 3068Snow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this reviewResponded 30 January 2014

Dear 3068Snow,
Thank you for taking the time to provide a very thorough review of your stay with us at The Royal Hawaiian. We're delighted to learn that you and your family enjoyed your time here with us and we thank you for sharing your kind comments and honest feedback regarding your experience. We apologize for the relaxed service you experienced at Surf Lanai for breakfast and we thank you for sharing this with us. We know you have many choices when selecting a resort in Waikiki and we thank you for choosing The Royal. We hope to have the wonderful opportunity to welcome you back again soon.
Warmest aloha,

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Reviewed 29 January 2014 via mobile

This was the first hotel we stayed at on our Christmas Hawaii trip.We had a regular ocean view studio room(two adults,one child 9 years).The room fit us nicely and was clean but a little outdated with the decor.The balcony was a nice size but the railing was a little wobbly so I didn't let my son go out on it.The beach was unbelievable!!It was perfect for everyone,no rocks,small enough waves to learn how to surf,and the bar was close to the beach chairs.The beach chairs you have to purchase for $50 dollars a day and are behind a rope but if you want you could bring your own towels and find a spot for free.Remember there's no drinking or smoking on the beach and on the balconies in Hawaii,it's the law,bummer,but it keeps the beaches nice.The food was great and so was room service.In the bathroom they also had one of those toilets that sprays and dries you clean... Lol,very cool!!The pool is very small but they give you bracelets for free to use the Sheraton pool which has 3slides,adult pool,and you could eat there and charge it to your room.I would could back here because we loved Waikiki beach and the shops are walking distance.It was great here !! The guys that teach surfing lesson were super nice and taught my son how to surf...thanks!

Stayed: December 2013
Thank TravelWithChrissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this reviewResponded 30 January 2014

Aloha TravelWithChrissy,
We're delighted to learn that you and your family enjoyed a wonderful vacation with us here at The Royal Hawaiian, a Luxury Collection Resort. We're very fortunate to sit on what we consider to be the most beautiful location on Oahu's south shore and we're thrilled that you and your family took full advantage of our beachfront location - and what better place to learn how to surf than Waikiki! We hope to have the wonderful opportunity to welcome you back again soon.
Warmest aloha,

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Reviewed 29 January 2014

I didn't have the opporunity to stay at this hotel but I will definitely stay here in the future, the hotel has a old world spanish/art deco type feel and gorgeous just to walk through!! And as a double plus bonus if you go downstairs there is a long hallway full of historical artifacts from the hotel!

Stayed: July 2013, travelled as a couple
Thank KerisaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this reviewResponded 30 January 2014

Dear KerisaM,
Thank you so very much for taking a moment to share your comments about our resort. It's always wonderful to hear from visitors who truly appreciate our history and beautiful architecture/design. We hope to have the wonderful opportunity to welcome you to The Royal for future vacations.
Warmest aloha,

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Reviewed 29 January 2014

Stayed at The Royal Hawaiian for the first time during Pro Bowl Week in Honolulu. The hotel is the second oldest in Waikiki yet is still exhibits an understated elegance. The property is older but in a classic way. The grounds are still wonderfully maintained and the staff are extremely patient and hospitable. The standard rooms are large enough, particularly those with a "Garden View". Our room had a quaint balcony with seating for 2 overlooking the Garden Entry way.
Keep in mind that the hotel has a "historical" designation so significant remodeling is not allowed. That being said, the walls are a little thin and sometimes noise from the hallway can be heard. In spite of that issue, guests are usually very respectful when walking thru the hallways and we had very little noise issues even during a very busy time of the year, the Pro Bowl.

Room Tip: keep in mind that if you book with an agency, you get great comps, like free drinks, free deck chair...
  • Stayed: January 2014, travelled on business
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Thank ma7514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this reviewResponded 30 January 2014

Dear ma7514,
Thank you for taking a moment to review your recent stay with us. You certainly visited during an exciting time, as the Pro Bowl festivities in Waikiki are always fun to experience. We appreciate your kind comments regarding our resort's understated elegance and classic charm; as stewards of this historical resort and iconic place in Waikiki, we always enjoy hearing from guests who appreciate our place in history. We're thrilled to have had the opportunity to welcome you to The Royal Hawaiian for the first time, and we hope this the first of many more stays with us.
Warmest aloha,

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Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Honolulu
#7 Spa Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#11 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Price Range: £255 - £620 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Official Description (provided by the hotel):
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
The Royal Hawaiian, a Luxury Collection Resort Hawaii/Honolulu

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