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The Royal Hawaiian, A Luxury Collection Resort, Waikiki
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Reviews (4,121)
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Reviewed 5 August 2014

Fantastic Grand Hotel in a PERFECT Location!! One and Only complaint would be the small and
awkward bathrooms, other than that we had a great vacation in Oahu on our first, but not last trip
to Hawaii

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank bobb6466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

When we first arrived, we spend the 1st night in the Royal Ocean View Room and I did not like it!! The room was very small and no balcony. In addition, the shower head had mildew and the shower curtain was broken. That same evening we contacted concierge and asked to be moved to a room in the tower. Now the ocean front room in the tower was totally worth it. It was far more spacious.

- Customer service is superb!
- No hotel is perfect, there's always going to be something wrong.
- I will most definitely stay there again

Room Tip: Rooms in the tower are much better
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

I had such a wonderful experience staying in this hotel! Excellent, friendly and efficient service and concierge desk. Perfect location right on the beach and a 2 min walk from great restaurants and shops. The only negative point was the complementary photographs offered as included in the resort fee. On our last day we looked forward to having a beautiful photo to take home and remind us of our stay. However the photographs taken were to a very low standard - and we were not able to choose which photo we wanted to keep as the complimentary one. The photo chosen for us to keep was pretty appalling in quality, and to choose a photo to buy cost at least $35. I think it was a strategic move to give us the worst photo so we would want to buy a better one. In hindsight it was a waste of time and energy that could have been better spent on our last day.
Apart from this - I would definitely want to stay again!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank jjoy2100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014 via mobile

This is what you would expect of the old Hawaiian accommodation. It is a magnificent old hotel that has got it all. Would definitely visit again and a great hotel for families. A very relaxed beach atmosphere with some polish. Located perfectly for a surf, a walk or a meal.

Stayed: August 2013
1  Thank Sam E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

As SPG Platinum member, we got upgraded to Tower.Ocean View room. We have stayed in all SPG properties in Honolulu including Sheraton Princess, Sheraton Waikiki, Westin Moana Surfrider. By far this is the best property because of the outstanding service. In terms of location, they all (except Princess) are beachfront resorts, right in the middle of Waikiki. Perfect location!

If you can afford the Tower Ocean View room, it is well worth the price. You can see the beach from your bed and hear the ocean sound. Highly recommended!

  • Stayed: May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank punamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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