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“Family fun” 3 of 5 bubbles
Review of Outrigger Waikiki Beach Resort

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Outrigger Waikiki Beach Resort
Ranked #13 of 84 Hotels in Honolulu
Certificate of Excellence
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Family fun”
3 of 5 bubbles Reviewed 21 June 2014 via mobile

I can't say it was bad but I we'll say I have stayed at better. There was nothing special about it. My biggest disappointment was hotel lobby seating. There was no place in the lobby to sit and look at the beach. The choices we're sit in the restaurant or on the beach in the sun. One last problem they did not clean the rooms great and I mention it to the front desk with no change. Again ok but not great.

Stayed June 2014
Helpful?
2 Thank Acguydcouch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 30 June 2014
Aloha Acguydcouch. Thank you for choosing the Outrigger Waikiki on the Beach. We are sorry to disappoint you with the lack of lobby seating that directly overlooks the beach. Many of our guests are happy to enjoy the spectacular ocean views from our spacious poolside sundecks, either one of our three beachfront restaurants or from their private room balconies. Your feedback about our Housekeeping service will be reviewed by our management team. Mahalo Nui Loa.
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4,522 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,317)
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English first
Whangarei, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

We stayed at the Outrigger for 9 nights in May. Our family group ranged from age 11 months to 66. We all had the most fantastic holiday . The Outrigger has perfect location, pool, beach, shops, restaurants, and breakfast every morning at the Dukes was a great start to every day. We cannot wait to go back. We had rooms on the 11 floor , serviced every day, cannot fault anything. The swipe card to use the lifts ensures security and was not a problem. We will be back!

Room Tip: I guess the higher floors probably are quieter. Very spacious,lovely beds and good room service. We...
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank kiwifamily908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 30 June 2014
Aloha kiwifamily908. Thank you for spending your family vacation at the Outrigger Waikiki on the Beach. It was such a pleasure to welcome you and your `ohana members of all ages. Hearing that all of you cannot fault anything here and that you will be back is a great compliment to us. Mahalo Nui Loa and A Hui Hou!
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Perth, Australia
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 20 June 2014 via mobile

We stayed at the Outrigger for 7 nights this month and had originally booked a city view room. However upon check-in we were upgraded to a partial ocean view room at no extra cost - very happy with that! The view was amazing. The room itself was a decent size, beds were okay and bathroom was clean. Only gripe with this hotel, as with many others, was the elevators. So slow and became frustrating after a while Loved having Duke's downstairs and the hotel location is central to everything. I would stay here again.

Stayed June 2014, travelled with friends
Helpful?
2 Thank miss76wa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 30 June 2014
Aloha miss76wa. Thank you for spending a week at the Outrigger Waikiki on the Beach this month. We are glad you enjoyed our fantastic location and amazing views from the room. Summer is always the busiest season for Waikiki as many of the hotels and restaurants become filled with vacationers from around the world. We sincerely apologize for the delays in elevator service you experienced due to high levels of occupancy in June. Your patience is truly appreciated. Mahalo Nui Loa.
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Sydney, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

This is our second stay here and we will always choose to stay here when visiting Honolulu because of the location. The rooms are quite good value if you can get their early bird rates. The service is always great and helpful and you will always be greeted with a smile. The check in and check out process is the best I've experienced. You just hand in the room key upon departure and you're check out. Awesome if you're running late for an early flight. The only bad thing is that check in is at 3pm, and we arrived at 9am due to our flight, so after a long sleepless flight from Sydney with a young infant, waiting around for our room wasn't fun, but not the hotel's fault. The last time I stayed here a year ago we checked in straight away since our room was available and I can really notice the difference that made to our sanity! Anyway the rooms are big and clean and adequate and we were given a microwave and kettle which was really useful for people with kids. The only negative about this property is that the room furnishings are abit dated, but apart from that, we had a really pleasant stay and will come back in future. Being a beachfront property is very convenient and you have all the shops at your doorstep. It's the best location in Waikiki.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jadavi2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 30 June 2014
Aloha Jadavi2014. Thank you very much for being a loyal return guest of the Outrigger Waikiki on the Beach. We are happy to read your positive comments about our convenient location, good value, helpful service and efficient check-in and check-out procedures. Mahalo Nui Loa and A Hui Hou (until we meet again).
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Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 20 June 2014 via mobile

We stayed for two nights at the start of our two week vacation and I was thoroughly impressed. We had an ocean front room on the seventh floor and we loved the view of all the action on the beach. The hotel is in the heart of Waikiki and you can even walk to Ala Moana Shopping Centre in about 30 minutes, or take one of the frequent buses.

The hotel has a deli, which does beautiful, fresh sandwiches that are made to order and perfect to take back to your room to eat on your lanai and have a break from the sun. There are also a couple of restaurants, including the famous Dukes. The Hula Grill has great views of the beach. The food is good casual fare and we sampled many of the delicious cocktails.

We will definitely be back. Our only negative was the ridiculous lift system. Unlike any hotel I have encountered you have to swipe to call up a lift (rather than once you get in). This is very inefficient as often a lift would arrive and we would swipe, only to told to 'seek assistance'. We'd get this message several times before successfully calling up a lift. Many other guests were grumbling about the same problem. This resulted in long waits for lifts. The management should look to remedy this.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank RaqueDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 30 June 2014
Aloha RaqueDD. Thank you for starting your vacation at the Outrigger Waikiki on the Beach. Your compliments about our Oceanfront room, location and on-site dining options are appreciated. Our management team reviews all TripAdvisor reviews and values your constructive feedback about our lifts. Mahalo Nui Loa. We will look forward to welcoming you back.
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Sydney, Australia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

Good rooms, excellent location, good service, good restaurants in the hotel (Dukes and Hula Grill) but the lifts were a constant irritation. To enter the lift you have to swipe your key card against a pad in the lift lobby and you are then allocated a lift. This results in lifts being congested and in having to wait for your lift to arrive - in summary a total pain that seems unnecessary.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank TonyAbrahamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 30 June 2014
Aloha TonyAbrahamson. Thank you for choosing the Outrigger Waikiki on the Beach. It is good to hear that you liked our rooms, location, service and restaurants. We are sorry you were dissatisfied with our lift system. The reason guests are required to swipe their key cards each time they attempt to use the elevators is to ensure non-guests are restricted from entering the floors on which our rooms are located. This security measure is in place 24 hours a day to protect hotel guests from criminal activity and disturbance during their stay. Mahalo Loa Nui.
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Kurrajong NSW
Level Contributor
166 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 18 June 2014 via mobile

Had 5 nights here as R&R after a 6 week tour of the US. We loved it though a few things to be aware of. Ocean View rooms are very different to Ocean Front rooms. We initially had an Ocean View room ...good size, but tiny tiny balcony right above an air con unit, with a narrow glimpse of the ocean ( not the beach). We were able to upgrade to an Ocean Front room, with a good balcony, overlooking Waikiki Beach. Very good.

While food / dining facilities a very good, they are always very busy. You cannot just turn up & get a table...wait times vary from 5 minutes up to an hour for Dukes, for dinner. Once seated, everything ( food, servers, wine lists) are all very good.

Watch out if booking activities through the Conceierge. They are a referral point for Wyndham Resorts / Vacation Club, so before you know it you are invited to a free breakfast & a 120 min sales pitch......you won't get out under 3 hours. If you are looking for a Sunset / Dinner Cruise, avoid Alii Kai Catarmaran Cruises....( Trip Adviser reviews of this Cruise will give you a realistic insight ).... It's not good value for money, it's very crowded and a sub standard operation..... They will promote, but give it a miss.

A great Resort overall, excellent location, but....very busy, lots of people all the time....not the ideal spot for a quiet get away, but a great spot if you want to soak up the buzz of downtown Waikiki

Stayed June 2014, travelled as a couple
Helpful?
5 Thank Rob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 30 June 2014
Aloha Rob E. Thank you for choosing the Outrigger Waikiki on the Beach for a relaxing end to your 6 week tour of the United States. Our Ocean-view rooms are situated on both the east and west sides of the hotel's building with angled balconies to give guests an ample view of the beach. Our Oceanfront rooms are located on the beachside of the hotel with best possible full frontal views of the shore and water. We are glad you were able to upgrade to an Oceanfront room during your stay. Due to our centralized Waikiki location and three of the island's most popular restaurants on-site, our hotel is constantly abuzz with happy tourists every day. This is definitely a great spot to soak up the buzz of Waikiki anytime of the year. Mahalo Nui Loa.
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Additional Information about Outrigger Waikiki Beach Resort

Property: Outrigger Waikiki Beach Resort
Address: 2335 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2941
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Honolulu
#8 Luxury Hotel in Honolulu
#8 Romantic Hotel in Honolulu
#9 Family Hotel in Honolulu
#15 Business Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Outrigger Waikiki Beach Resort 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
Outrigger Waikiki On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Waikiki Beach Resort Hawaii/Honolulu
Outrigger Honolulu
Honolulu Outrigger

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