We have been visiting the islands for two to three weeks every some summer for years. We have stayed all over but particularly love staying at this hotel for its location on the beach, the vibrancy of the restaurants, the breakfasts at the Hula grill, the music on the deck at Duke's, the kids learning to hula dance, the staff and so on.
We just had our first really bad experience when on check in we were told that our reservation could not be honoured since the deluxe oceanfront rooms we had booked had only king size beds even though our reservations clearly stated that we required two beds in each room. The reality is oceanfront rooms with two beds are plentiful and less expensive than the deluxe rooms we had booked. No one at Outrigger seemed to have bothered to tell us that our request could not be honoured until we arrived hot and tired after 17 hours of flying.
No realistic fix and, worse still, no attempt to make nice by front desk staff or "powerless" management as oceanfront rooms were all sold out. So our overpriced beds were overcrowded on our first night in paradise.
Still love the Outrigger though.
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- Also Known As:
- Outrigger Waikiki On The Beach Hotel Honolulu
- Outrigger Hotel Honolulu
- Outrigger Waikiki Beach Resort Hawaii/Honolulu
- Outrigger Honolulu
- Honolulu Outrigger