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“Great hotel but screwed up the reservation this time - and no resolution”

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Outrigger Waikiki Beach Resort
Ranked #15 of 84 Hotels in Honolulu
Certificate of Excellence
Toronto, Canada
Level Contributor
259 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
“Great hotel but screwed up the reservation this time - and no resolution”
Reviewed 20 August 2014

We have been visiting the islands for two to three weeks every some summer for years. We have stayed all over but particularly love staying at this hotel for its location on the beach, the vibrancy of the restaurants, the breakfasts at the Hula grill, the music on the deck at Duke's, the kids learning to hula dance, the staff and so on.

We just had our first really bad experience when on check in we were told that our reservation could not be honoured since the deluxe oceanfront rooms we had booked had only king size beds even though our reservations clearly stated that we required two beds in each room. The reality is oceanfront rooms with two beds are plentiful and less expensive than the deluxe rooms we had booked. No one at Outrigger seemed to have bothered to tell us that our request could not be honoured until we arrived hot and tired after 17 hours of flying.

No realistic fix and, worse still, no attempt to make nice by front desk staff or "powerless" management as oceanfront rooms were all sold out. So our overpriced beds were overcrowded on our first night in paradise.

Still love the Outrigger though.

Room Tip: Read carefully to make sure you get what you think you are booking.
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 25 August 2014
Aloha Eric B. Thank you for returning to the Outrigger Waikiki on the Beach. We are very sorry your reservation requests could not be honored on your day of check-in. Our Deluxe-Oceanfront room category consists of units with only one king-sized bed, thus we could not have honored your request for two beds in any of those rooms. Please be assured that our staff would have been more than happy to accommodate you in an Oceanfront room with two beds, which does not have a Jacuzzi tub as the Deluxe Oceanfront units do, if the category had not been sold-out on that day. We truly appreciate your patience and understanding. Mahalo Nui Loa.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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Traveller tips help you choose the right room.   Room tips (1,363)
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Perth
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 August 2014

Hotel is in the best location on waikiki with all the shops and restaurants within walking distance.

Hotel is right on the beachfront so it only has a small pool but the beach is so nice and stunning there's no point in spending time at the pool.

Has a few small shops and souvenirs available at the hotel and a few restaurants to eat at most of which face the beach. Prices are also reasonable for a hotel.

Rooms are decent size but best to ask for a room furtherest from the street as the main road can be noisy till about 10pm at night as it is very tourist based so weekdays aren't excluded from the noise.

Not to far from the hotel is the stop for the pink trolley which cost US2.00 per person to got to the main shopping mall, comes every 10 minutes.

Room Tip: Choose a room furthest from the Main Street just to avoid the noise
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  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank TouristNerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 25 August 2014
Aloha TouristNerd. Thank you for spending your Hawaiian holiday at the Outrigger Waikiki on the Beach. Your positive comments about our excellent location and reasonably priced beachfront restaurants are very much appreciated. Mahalo Nui Loa.
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Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2014

The first impression of this resort is the wonderful atmosphere and the very helpful staff. Its position was perfect and central to shopping and restaurants. The beach was amazing and the access from the resort was great. All public transport was right out the front and easy to get on. All our pre booked tours ran without any problems. The drinks and food at dukes were fantastic and the free poor was unreal. Overall it was a great place to stay and we will defiantly return.

Room Tip: Rooms close to the street are a little noisy so I would recommend a higher floor at the rear of the...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank kyms69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 25 August 2014
Aloha kyms69. Thank you for staying at the Outrigger Waikiki on the Beach. It is a pleasure to hear that the helpful staff and wonderful atmosphere of our property created a lasting first impression. We are so glad you had an overall great time here and we look forward to your return. Mahalo Nui Loa.
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Pennsylvania
Level Contributor
105 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 August 2014

We splurged and got an oceanfront room on the eighth floor. The Outrigger even offered a military discount. Before we even arrived, the staff at the hotel exceeded our expectations. Keith helped us with our resevations and later with a package that we had to have delivered. We rented a car on Oahu and were constantly in and out of the hotel, and the valet guys were so friendly and always offered us some local advice. We were able to walk to many restaurants and shops from the hotel, and especially loved having Dukes in the lobby. We also really appreciated the fruit flavored water that was always available in the lobby.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank suzkal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 25 August 2014
Aloha suzkal. Thank you for choosing the Outrigger Waikiki on the Beach. Outrigger truly is grateful for the service provided by the men and women of the military. As a token of appreciation, military personnel qualify for available discounted rates on rooms booked directly on our hotel's website or through our reservations office. We are glad to have exceeded your expectations. Mahalo Nui Loa for your military service, your five-star rating of our property and your compliments about our staff.
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ab, canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 August 2014

We have stayed at the outrigger waikiki for 4 years in a row, each time for 12 nights. Our family loves this hotel, the staff, location everything about it is great. Rooms are always clean with friendly housekeeping staff who are always smiling. We prefer to stay on the diamond head side of the hotel as the side that faces the Cheesecake Factory is loud from the restaurant fans. The location is perfect, you can walk everywhere or grab a cab from out front. There are no resort fees at this hotel either, wifi is generally good and they have a Hula Grill and Dukes restaurant on site. We are excited and looking forward to our next winter holiday!

Room Tip: We prefer the diamond head side of the hotel, partial ocean view on a high floor
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  • Stayed February 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank tendermeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 25 August 2014
Aloha tendermeat. Thank you for being a loyal return guest of the Outrigger Waikiki on the Beach. It is our honor to have been your hotel of choice for 4 years in a row. We try our very best to bring guests back by providing clean comfortable rooms, friendly service, popular amenities and exceptional value for their stay. Mahalo Nui Loa and A Hui Hou (until we meet again)!
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Imperial Beach CA
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 18 August 2014

First stop in Hawaii on a 2 week whirlwind tour. I'd absolutely consider it again if the price was right.

I wanted a hotel directly on the beach and this one fit the bill perfectly. Note that all hotels in Waikiki are not necessarily situated on the beach, so make sure you know what you desire. Walking distance to anything you want, from beach rentals to tours, from shops to restaurants. Also I found that the rest of the island was extremely accessible by car from the general Waikiki area.

Because maximum occupancy is 4 per room, we needed to book 2 rooms for our family of 5. They were connecting, well-appointed and clean. Lovely (albeit small) patios were also tidy and offered comfortable seating. I do have to say that the area was quite noisy, but that was only a nuisance when we left the patio doors open and basically nonexistent when they were closed, as we were on a nice high floor.

Finally, the staff was noticeably hardworking and pleasant. Checkin was seamless and friendly, as was the bell staff and the parking attendants were superb. Well done Outrigger!

Stayed August 2014, travelled with family
Helpful?
5 Thank jonfromcincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 25 August 2014
Aloha jonfromcincinnati. Thank you for spending your family vacation at the Outrigger Waikiki on the Beach. We are glad you chose to stay with us and were satisfied with our location, rooms and service. Throughout the year, we offer special discounted rates on our website or through our reservations office. We hope to welcome you and your `ohana back in the near future. Mahalo Nui Loa.
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Cooroy, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2014

Very well located right in the middle of Waikiki. The restaurants were great especially when you were too tired to go far. It was all happening with entertainment on the beach and right in the middle of the shopping precinct. The staff were helpful & courteous. We also were not far to catch the colored buses for shopping or touring around which is highly recommended at a cheap price.
The rooms were roomy but a bit noisy if near the road.

Room Tip: Do not get near the street end as the road is noisy.
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  • Stayed October 2013, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Jill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerWaikiki, Manager at Outrigger Waikiki Beach Resort, responded to this review, 18 August 2014
Aloha Jill G. Thank you for choosing the Outrigger Waikiki on the Beach. Our centralized location is perfect for enjoying the beach, the many nearby shops and restaurants and the available transportation options for exploring the attractions on Oahu. Mahalo Nui Loa. Please come back for another excellent stay.
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Additional Information about Outrigger Waikiki Beach Resort

Property: Outrigger Waikiki Beach Resort
Address: 2335 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2941
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Honolulu
#8 On the Beach Hotel in Honolulu
#9 Luxury Hotel in Honolulu
#9 Family Hotel in Honolulu
#15 Business Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Outrigger Waikiki Beach Resort 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
Outrigger Waikiki On The Beach Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Waikiki Beach Resort Hawaii/Honolulu
Outrigger Honolulu
Honolulu Outrigger

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