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“Excellent staff”

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Wyndham Royal Garden at Waikiki
Certificate of Excellence
GreenLeadersSilver level
Nice
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Excellent staff”
5 of 5 bubbles Reviewed 21 September 2013

This hotel is made a pleasure by the staff on the front desk they are so helpful all of them. Also the door men are the nicest they call out to you like you are long lost friends. The rooms are great we had two studios they are large and very clean. The both had king beds. We also had kitchenettes with microwaves. The view we had was canal view and also city view. It is a five minute walk to the beach. Would be happy to stay here again. Thanks to the wonderful staff.

Stayed September 2013, travelled as a couple
Helpful?
5 Thank mina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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488 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Katy, Texas, United States
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 12 September 2013

We stayed on the top floor which was time share. The floor and the rooms and view were great but,there was a loud noise every night. Reported noise and staff said it was ac or something and they were going to get it fixed, never happen. I think it sound like elevator going up and down. Noise seem to get quieter of midnight. Again the view was great, especially for fireworks display.
It is a little ways from beach, which was OK by me. Overall good place except for noise.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
Helpful?
1 Thank Terry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Markham, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 5 September 2013

Our family (6 of us) stayed at the Royal Garden Waikiki for 3 days (at the end of our 10 day stay) in August 2013. This was a GREAT place to stay. Close to all the activity and within walking distance to the beach, shops and transit. The staff was excellent and when we had a crisis (sick grandson) they went out of their way to accommodate us in every way. Our room on the 25th floor had views beyond our expectations. I will definitely stay at this resort again. I know it is a timeshare resort - but if you don't want to attend - just say no - there was no pressure.
If you are planning a trip to Hawaii - Royal Garden at Waikiki is the place to stay!!!
Regards, Andrea and Bill

Room Tip: If you can, try to get a room on the upper floors - the view!!! WOW
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 18 August 2013

Ther front desk staff (Aaron) is first rate corporate guy. Will tell you everthing the corporate training maunal teaches you but the sugar pants will not really help you at all.

Simple request to change from a room wirth one bed to a room with two beds was not honored.

watch out for the timeshare vultures.

Rooms are very noisey too much street noise.

Pick a better Hotel closer to beach

Room Tip: Confirm everything up front Front Desk staff is horrible
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, CLUB WYNDHAM Social Media Team at Wyndham Royal Garden at Waikiki, responded to this review, 4 October 2013
Hi Terry,

We are disappointed to hear your interaction with the resort staff did not meet your expectations. As we do have a large amount of guests occupying our units, sometimes it is difficult to find an open unit. We also apologize for the noise you encountered during you stay. We do offer complimentary ear plugs at the front desk for your convenience. Please feel free to reach out to the manager during your stay if this occurs in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northville, Michigan
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 18 August 2013

I stayed at the Royal Garden Waikiki as part of my timeshare. My studio was on the 10th floor and included: large lanai with two chairs and a table, large flatscreen tv with numerous channels, stereo/dvd, programmable A/C, king bed w/ attractive linens, shower/tub in bath with tub sitting area, kitchenette with coffee maker/microwave/sink/fridge/dishes/utensils, small dining area, closet (w/ iron/ironing board) and safe. Bath towels and beach/pool towels provided and easily exchanged. Fast/Free internet access (3 to 6 Mb/s download, about 0.6 Mb/s up). Free laundry room with included detergent/softener. Small game room. Nice pool area with adequate lounges, picnic tables, and BBQ pits. Valet only on-site parking (I think it was around $25/day). Staff is very accommodating and friendly. Building was recently renovated and it shows....and the staff keeps it looking in top shape. It is at the very beginning of Waikiki, so be prepared to walk to the main tourist areas of Waikiki. Alternatively, take TheBus as needed, there are stops right out in front. From the Hotel to Prince Kuhio Beach Park, assume a 15-20 minute brisk walk. I like the fact that it is away from the noise and hustle/bustle and is in a bit more residential area of Waikiki. I'll be happily staying here again later this winter.

  • Stayed June 2013, travelled solo
    • Value
    • Location
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Helpful?
10 Thank PlasticEngineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
170 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 18 August 2013 via mobile

Great hotel, well presented and very nice staff.
We spent four nights and were greeted with an invitation to visit the concierge for a welcome gift. This was reinforced with a note put under our door. On visiting the concierge, mainly to book a couple if tours, we were told we could get $125 off the cost; all we had to do was to spend 90 minutes with the Wyndam Time Share team for a presentation. Silly us of course this turned into a 2 hour, one on one, sales session. The reality of this was that we effectively lost half a day of R&R. We did not buy. Maybe we should have paid the $125 and gained some more "us" time.
Other than that the place was excellent. But we will be better armed next time to avoid the sales pitch.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank swampykevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingman, Arizona
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 11 August 2013

First, I must comment on the impeccable service of this resort. From the front desk staff, to the valet personnel, to the janitor on the elevator, to the precautionary letter from the resort manager advising of an impending tropical storm, we were treated like royalty. I would like to commend two of the valets in particular: Sheldon and Mark.

We entered a stunning, beautifully decorated lobby with marble floors and chandeliers. We walked into a spacious—yes, spacious--tastefully decorated studio on the 8th floor. I have very high standards of cleanliness, and the room was immaculate. It included a comfortable king-size bed, a kitchen with microwave and refrigerator, a dining table for two, and a bathroom with massage head, extra towel racks and storage space. The lanai was very pleasant with a view of the city, canal, mountains, and even the ocean if you peeked around the corner. Our room was “refreshed” once during our stay. Some other great features were a fitness center, business center, Zen garden, game room, complimentary newspapers and wireless internet, laundry with free detergent and dryer sheets, three elevators, and, of course, a swimming pool. Everything was well maintained.

We were approached with the standard timeshare pitch but stood firm and were not contacted again after the first day. Parking was expensive at $30 a day. The resort could use more ice machines, as only two were available (if both are working). Another easy chair in the room would be a nice addition as well. If not venturing beyond Waikiki, consider walking everywhere or taking the bus or trolley. It seemed like we were close to everything, including the beach.

We really enjoyed the Royal Garden at Waikiki and always looked forward to returning to our room following our activities. As a matter of fact, we look forward to returning to the resort on our next vacation to Honolulu!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank NWArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Royal Garden at Waikiki

Property: Wyndham Royal Garden at Waikiki
Address: 440 Olohana St, Honolulu, Oahu, HI 96815-2193 (Formerly Royal Garden at Waikiki)
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 45 Speciality Lodging in Honolulu
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Wyndham Royal Garden at Waikiki 3*
Number of rooms: 140
Official Description (provided by the hotel):
Wyndham Royal Garden at Waikiki offers vacation ownership units within a high rise; mostly studios with a few one and two-bedroom suites. Wyndham Royal Garden at Waikiki is an ideal choice for a quiet stays in Waikiki while being within walking distance to all the action. The building is mixed use with 140 Wyndham units and 68 privately owned condos. In additions to the free laundry room and fitness center, Wyndham guests and owners have access to the game room and the media lounge. ... more   less 
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Also Known As:
Royal Garden Waikiki Honolulu
Royal Garden Waikiki Hotel Honolulu
Wyndham Royal Garden At Waikiki Hawaii/Honolulu

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