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“Overrated-would not stay here again”

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The Modern Honolulu
Ranked #7 of 84 Hotels in Honolulu
Certificate of Excellence
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Overrated-would not stay here again”
Reviewed 1 October 2012

Some of the staff (Justin and Erin from the downstairs pool) were AWESOME!!!! They took great care of me and my family. They were very attentive!!!! I didn't get a sense of Hawaii by being in this hotel, sloppy service from some staff, overpriced menu, and room location. The location of the hotel was ok but the location of our room sucked! Looked at the parking structure and had no balcony (upgrades were unavailable).I found staff and service to be either great or very poor (spilling things, forgetting things, bringing wrong orders, not knowing how to make drinks, long waiting time, etc.) . Also, on the day of our departure there was some kind of parade and streets were blocked off therefore prolonging our trip to the airport and making it difficult for us to get a cab. The hotel never informed us of this so we can plan for this delay. We could have easily missed our flight. We had to carry all of our stuff across the street in order to get a cab. This hotel does not offer 2 bed-rooms with a balcony which was a bummer. Our room was facing a parking structure and had no balcony.

Room Tip: Keep in mind that you can't get a room with 2 beds with a balcany. They don't offer that op...
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  • Stayed September 2012, travelled with family
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Helpful?
2 Thank Alex80_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Zurich, Switzerland
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 September 2012

After reading the some bad reviews on tripadvisor, I was skeptical about our stay but we cannot confirm the bad experiences others had. Perhaps because we stayed on higher floors so I cannot judge the lower floors. It is true that it is not directly on the ocean front but the view is great and so is the location. As european couple, we prefer self parking but from the time we arrived each and every employee made us feel home so we no longer worried about the valet costs as it was worth. All employees are rather young but know what they do and have been very friendly and open to us. No feeling of being not welcomed or that this hotel is better than others. Reservation over phone was perfect, friendly and helpful. We booked a Ocean Front One Bedroom Suite and got a room on the 16 floor. Nice and clean. My bf had birthday so I have ordered flowers prior our arrival. Due to a small miscommunication it did not work out. After I mentioned it to the concierge (not making a big deal out of it), they immediately organized a bottle of prosecco with a sweet card as a small surprise. Don't expect a luxury resort hotel but expect being welcomed and feeling home. I don't write many reviews but this hotel deserves my five cents. :-) I felt comfortable every minute and would return any time.

  • Stayed September 2012, travelled as a couple
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Helpful?
Thank wir2sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilbert, Arizona
1 review
Reviewed 28 September 2012

I can tell you from the monument you arrive, you don't feel like your in the crazy (I refer to Honolulu as "Las Vegas in HI", place downtown Honolulu can be, but in a hip, yet very much in tune to what you want in a GREAT hotel. From the rooms, bathrooms, pools and the very cool people that make you feel like your a friend and not just another "tourist", this is the BEST hotel that I have stayed at in HI and top 5 and I travel over 90 nights a year.

  • Stayed September 2012, travelled on business
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Helpful?
Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
christchurch
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 26 September 2012

We arrived late at night, were able to order room service. The room was large clean and comfortable. Very relaxing after a long trip. The next day we woke late and wandered down to the pool where we were able to order a late breakfast. The hotel is situated along the beach front and is very close to the shops. The staff were very helpful and welcoming. We would definitely stay at this hotel again.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank KiwinicChristchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 September 2012

Great location, amazing rooms, spectacular view, great staff (especially the concierge) and on top of that it's modern.

A/C was perfect, Wi-Fi in the room is free and pretty fast. Also when we checked in we got an email with quick links for choosing when the housekeeping should come, to request your vehicle from the valet, ordering extra amenities, and even speeding up the check out procedure. I loved that and this was the only hotel with such a service.

Room Tip: We got the room eleveneleven 1111, it was really nice with a separate living area, and 2 balconies...
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  • Stayed September 2012, travelled with friends
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Helpful?
1 Thank Wael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 September 2012

The Modern is a great, trendy place to stay, perfectly located between Ala Moana Shopping centre and down town Waikiki. I was there with friends and it was fabulous! I loved the rooms and the decor, the pool and the bars. The food was amazing. I didn't get a chance to dine at Morimoto, but I will definitely be returning, so will dine there then.

  • Stayed September 2012, travelled with friends
    • Value
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Helpful?
1 Thank kath c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 5 Contributor
78 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 September 2012

Great location near Ala Moana shopping centre and a walk able distance from the centre of Waikiki.
Great rooms (we had a partial ocean view suite) with very comfortable beds and pillows.
Pool area was beautiful and only disappointment was being there when a large group were in the pool drinking all day (none of them got out of the pool once and I assume there must have been a lot of urine in the pool by the end of the day). They got noisier and the language got worse as the day went on and they kept being served alcohol. Other than that it is the perfect place to relax. The pool attendants set your lounger up for you, bring glasses of icy water and the occasional snack. I recommend the coconut mojito.
Managers drinks on a Wed night were good.

Room Tip: Higher the better to avoid any noise. People we were travelling with were on the 7th floor and had n...
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  • Stayed September 2012, travelled with family
    • Value
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    • Rooms
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    • Service
Helpful?
Thank Munlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Modern Honolulu

Property: The Modern Honolulu
Address: 1775 Ala Moana Boulevard, Honolulu, Oahu, HI 96815-1603
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Honolulu
#2 Family Hotel in Honolulu
#4 Spa Hotel in Honolulu
#4 Romantic Hotel in Honolulu
#5 Luxury Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Modern Honolulu 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
Perfectly situated, THE MODERN HONOLULU stands at the epicenter between the world renowned Hawaiian experience of Waikiki Beach, the blossoming Kaka’ako arts district, and Honolulu’s downtown cosmopolitan scene. We are the hub of contemporary culture and creativity in Honolulu. Our boutique luxury is as refined as it is relaxed. An empowered team delivers THE MODERN HONOLULU experience -- alluring, personalized and innovative – surrounded by an award winning design concept that creates an urban chic beach aesthetic. LATHER spa features treatments developed around the purest products in the world -- natural, organic, and sustainable. Local and house-made culinary menus are offered for poolside and in-room dining, complemented by RAVISH Restaurant which blends our Island’s bounty with Asian flavors and South American tastes creating a true Pacific Rim experience. Two stylish pools overlook the ocean for daytime fun while a vibrant scene at The Study lobby bar is the spot for an evening rendezvous. It’s no wonder Thrillist magazine called us “The best boutique hotel in Hawaii.” ... more   less 
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Also Known As:
The Modern Honolulu Hotel Honolulu
The Modern Honolulu Hawaii

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