This would have been the perfect romantic dinner, had our server matched the rest of the evening. Soup and salad arrived promptly but then things went downhill. After ordering a bottle of wine we were invited step outside to enjoy the view and take pictures. We returned to our table about ten minutes later to find the lobster course sitting there. After that, most of the others in our area had finished the following courses before ours were served. We ordered additional drinks, but after ten minutes had to go to the bar and ask for them again. The bartender started making them and said that our server would bring them to our table. Several minutes later he brought them himself. The next time we saw our server was he presented the check for the bottle of wine and asked if we could take care of it as soon as possible as we would be docking within 30 minutes. The cruise director, who had been very friendly and took several pictures for us, came by and asked how things had been. We told him about the service and he said "sorry about that" and stepped away. The concept of this seven course sunset dinner cruise along the coast of Waikiki was just what we had hoped for. But at over $400 for the two of us, we certainly expected much better service.
Would recommend this cruise as the food and setting were outstanding. Just hope that you would get the service you deserve and paid for.
We were served two drinks by a different waiter just prior to docking and said they were complimentary for our trouble, but we still had coupons for drinks that were included in the package price. A nice gesture, but really meaningless.
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