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“Enjoyed!”

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Hilton Waikiki Beach
Ranked #28 of 84 Hotels in Honolulu
Certificate of Excellence
Plano, Texas
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Enjoyed!”
Reviewed 8 February 2014 via mobile

It was wonderful 4 days stay, good location, clean room, and great services. The ocean view from 18th floor was pretty nice. Also we enjoyed the live music at the lobby in the evening. The hotel offers free wifi in the lobby. Since we are AT&T customers, our iPhones had free wifi access in the room. We would come back!

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Connie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HiltonWaikiki, General Manager at Hilton Waikiki Beach, responded to this review, 20 February 2014
Aloha, thank you for the wonderful review and the five stars. I am pleased to hear that you had a great time with us and enjoyed our nightly entertainment. We look forward to you coming to see us again on your next trip to the islands. Aloha and Mahalo

Thomas Foti
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Thomson, Georgia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 February 2014

I was so excited about this trip, booked a Presidential suite which was located on 37th floor. Amazing view huge room with 2 bathrooms 2 TVs and a wet bar all very nice. However the executive lounge breakfast is in line with a motel breakfast not a Hilton breakfast very disappointing. The executive lounge evening reception offers appetizers with drinks offered for purchase, which is a first I have encountered like it. Booked to stay 15 nights might stay a few until I can find other accommodations. The bed was comfortable and the room quite, location about one block off the beach, a nice Catholic Church is located 1/2 block from Hotel.

Room Tip: I was in room 3707 awesome view, huge room overlooking the ocean.
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hdpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HiltonWaikiki, General Manager at Hilton Waikiki Beach, responded to this review, 20 February 2014
Aloha and thank you for your comments on the recent stay you had with us. I am happy to hear that you enjoyed the property, the room, and the views that we have to offer our guests. I would like to apologize about the lounge breakfast not meeting your expectations. I would also like to let you know that we take all guest's comments into consideration to better ourselves for future guests. Mahalo once again.

Thomas Foti
General Manager
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A TripAdvisor Member
Reviewed 6 February 2014

Great location, good amenities. Room was clean and comfortable. Staff were always helpful and fulfilled all expectations. Would definitely stay here again. Typically good Hilton standard. No problems at all.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HiltonWaikiki, General Manager at Hilton Waikiki Beach, responded to this review, 20 February 2014
Aloha and thank you very much for the five star review. I am thrilled that you enjoyed yourselves as well as everything that we have to offer. We look forward to your return visit in the near future. Aloha and Mahalo

Thomas Foti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney Australia
Level 6 Contributor
294 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 6 February 2014 via mobile

Pro: view of ocean
Pretty lobby
Fitness room is cold and decent equipment
Not filthy
Parking at banyan next door is $80 a week

Con:
Air con blows on you in your bed
Even on 29th floor there's traffic noise
No kettle in room
No bath tub
Parking too expensive
Mac restaurant is expensive and slow service.
Bed is average. No plush. King??? Don't think so....
Tiny balcony that is not private. Thanks to the neighbour for smoking on theirs.
TV worst reception ever and no good cable channels.
Didn't clean our room properly. Just made the bed and emptied bin. No rubbish was cleaned from floor.
Elevators noisy and heard from room.
Internet is free only in lobby.
Only soap and tiny hair products for room and they weren't luxurious at all- didn't even leave us toothbrush/paste!

Worst of all we had called and emailed and They knew it was our honeymoon. Even left our marriage certificate lying around. No mention of congratulations. No upgrade. Nothing to make this special for us. For the price paid and notice given that this was a special trip we expected to be treated especially well....and weren't.

Better quality elsewhere. This is far from a dive but this really was a waste of money and can get better for less elsewhere. Never coming back here again.

Stayed February 2014, travelled as a couple
Helpful?
7 Thank AeroDDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HiltonWaikiki, General Manager at Hilton Waikiki Beach, responded to this review, 7 February 2014
Aloha, we're so glad we had the privilege of serving you for such a special occasion. We strive to offer a personalized and enjoyable experience for all of our guests and your comments will certainly help us improve. In order for our guests to be at their best, we must also be at our best. We hope you'll reconsider giving us another opportunity to demonstrate our true hospitality. Mahalo

Thomas Foti
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 5 February 2014 via mobile

The location of this hotel was perfect. A short walk to beach and shops! The pool was nice- nothing fancy but good enough for us. The staff were ok.. But not to bright. There's an tour desk which haves us wrong information constantly. They gave us wrong information for busses 3 times. They were great to book tours but if your not spending a lot of money than they don't care and sent us to the wrong places. There's also a good wait time so it's best to book tours on the street sales. The room was small but clean. We had an ocean room that was beautiful. No wifi in rooms which is Annoying, they really need to fix that. A great location though and overall a good stay

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kaseh h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 February 2014

This Hotel shouldn't have the Hilton name. The rooms were old and tired. The beds were squeaking and very uncomfortable. When a hotel room is small, the bed and bathroom are everything. The beds were awful and the bathroom was average. The breakfast in Mac247 was only good for the pancakes. The rest of the menu would not hold up if the business independent on the street. The waiters struggled twice to bring toast when asked. both times coming late, 15mins and 1 hour. I won't be staying here when next in Honolulu. The driveway staff looked at me pull 2 large suitcases up the steep driveway before offering to help when I reached their area at the top.

Room Tip: If you really want a Hilton room, go to the Hawaiian Village resort, not here.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Travelr111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HiltonWaikiki, General Manager at Hilton Waikiki Beach, responded to this review, 6 February 2014
Aloha, I appreciate your review of your recent experience at our hotel. We know that your interactions with our staff members can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. To ensure that our guest experience remains at the level we expect, we have undertaken additional training exercises to improve our service delivery in this important area. The next time you are in the area, I hope you will return to our hotel so we can deliver the unparalleled service experience you deserve. Mahalo

Thomas Foti
General Manager
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Windsor, Canada
1 review
Reviewed 2 February 2014

A delightful hotel that makes you feel at home. The pool was lovely and warm, the Executive Lounge worth the extra cost for great breakfast and dinner appetizers. Made many visits and have never been disappointed or had a problem.

  • Stayed January 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-HiltonWaikiki, General Manager at Hilton Waikiki Beach, responded to this review, 20 February 2014
Aloha and thank you for the great review and five stars. I am glad that all of the staff made you feel at home during your stay. We look forward to seeing you again. Aloha and Mahalo

Thomas Foti
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Waikiki Beach

Property: Hilton Waikiki Beach
Address: 2500 Kuhio Avenue, Honolulu, Oahu, HI 96815-3671
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Honolulu
#15 Luxury Hotel in Honolulu
#17 Romantic Hotel in Honolulu
#22 Family Hotel in Honolulu
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Waikiki Beach 4*
Number of rooms: 601
Official Description (provided by the hotel):
Hilton Waikiki Beach Hotel, featuring NO resort fee, is located in the heart of Waikiki, is just steps from Waikiki Beach. This property is a blend of modern, understated elegance combined with true Hawaiian character. Hotel is 100% smoke-free and offers valet-only parking as part of its top tier service. Our world-famous restaurant, MAC 24-7 features modern American cooking influenced by fresh local ingredients, 24 hours a day, 7 days a week. Nightly live music in our lobby bar. ... more   less 
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Also Known As:
Hilton Waikiki Beach Hotel Honolulu
Hilton Hotel Honolulu
Hilton Honolulu
Prince Kuhio
Honolulu Hilton
Radisson Waikiki Prince Kuhio
Hilton Waikiki Beach Hawaii/Honolulu

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