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“Not sure what everyone loves about this place ” 2 of 5 bubbles
Review of Luana Waikiki Hotel & Suites

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Luana Waikiki Hotel & Suites
Ranked #30 of 84 Hotels in Honolulu
Certificate of Excellence
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Not sure what everyone loves about this place ”
2 of 5 bubbles Reviewed 3 April 2014 via mobile

I was highly disappointed. The rooms are teeny tiny and the beds even more so. Bit sure which rooms had queen sized beds but I saw three and all had doubles. The decor is 70s shabby and the cleaning staff can't be bothered to throw out a paper cup in your room. Just basics there.. The same hair on my shower walls (which were not mine) were there for the whole three days. The front desk staff could really not be bothered. The pool is tiny. Parking is 35 dollars a night!!! Only thing that's great is the location. I would have rather tacked on an extra 30 and went to the outrigger or Sheraton.

Stayed April 2014
Helpful?
Thank GreenSonya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudy F, General Manager at Luana Waikiki Hotel & Suites, responded to this review, 4 April 2014
Aloha and thank you for taking the time to review us. We are disappointed to learn that we failed to meet your expectations. The Luana Waikiki is an intimate hotel that is different than the large resort type hotels. We are a small boutique hotel with unique amenities such as complimentary morning coffee & tea service daily in the lobby, complimentary bicycle rentals, complimentary yoga classes on Wednesday and Sunday, complimentary Wi-Fi, complimentary BBQ grills on the pool deck, complimentary beach chairs that you can take to the beach. We hope you had the opportunity to advantage of these signature amenities during your stay with us.
Our smallest room is 320sq which is spacious for Waikiki standards. All rooms have a wet bar which comes in handy especially for longer stay visitors and all rooms have a lanai as well. For a more spacious accommodation, I recommend reserving a deluxe ocean view one bedroom suite that is over 700sq the next time you stay with us.
We sincerely apologize that our housekeeping team failed to refresh you room to our normal high standards, we will share your feedback with them so they can improve on their shortcomings.

We hope your visit to Honolulu was memorable and we look forward to your return to our beautiful island.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,545 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (456)
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English first
San Salvador, El Salvador
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

Good location, very friendly and helpful staff, room was very comfortable air conditioning worked well and made no significant noise. If you want beach front this is not the place to go as you have to walk about 10 minutes to the beach; hotel will provide beach towels and chairs free of charge.

Room Tip: no room service nor breakfast
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Armando C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, 3 April 2014
Aloha Armando C,

Mahalo for staying with us and hope you enjoyed Hawaii while here for the conference. It is great to hear that you enjoyed the Luana and found our team to be helpful. Thank you for such great comments!

Regards,
Sunny Chan
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, Calif
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

Location of the Luana Waikiki was good, next to Fort DeRussy park and an 8 minute walk to the beach. There is a bus stop, two minimarkets and a Coffee Bean across the street.

The lobby is attractive. The staff was friendly and helpful. We reserved a one bedroom condo and got upgraded to a large one bedroom. We were on the 10th floor and there was a lot of street noise until 3 am with the sliding doors open.

Several things needed fixed but when we called they sent a maintenance man up within several hours.

The only negative was the carpets in the elevators were dirty and the floor numbers on one elevator were illegible. We would gladly stay there again.

Room Tip: we had a corner units with sliding doors on both sides. This allowed us to get a great breeze so we...
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  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Conover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, 1 April 2014
Aloha Conover,

Thank you for taking the time to write a review of your experience at the Luana. We are happy that we were able to accommodate your stay with an upgrade. Unfortunately, things do break and carpets get roughened up at times. Our management team has addressed the issue and are looking for ways to clean and prevent.

Again, thank you for staying with us!

Regards,
Sunny Chan
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 26 March 2014 via mobile

Hotel is nice we come out here to do crane work a lot and above all I would like say our valet pick up/drop off with Alli is perfect. Her super positive attitude, humour, happy personality and speedy service is top notch! After a long day at work it is nice to see her and have her work so hard for us! Thank You Alli

Stayed March 2014, travelled on business
Helpful?
Thank Philly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, 1 April 2014
Aloha Philly G,

Thank you for staying with the Luana and mahalo for taking the time to write a review about Alli. We have since talked to her about this review. Alli was ecstatic when she heard about this.

Mahalo for sharing your experience!

Regards,
Sunny Chan
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

I just got home from a 10 day stay with my boyfriend at the Luana Waikiki and had a great time!

If you're thinking of staying there - here are pros/cons

Pros:
1. Comfy beds. We slept so well every night
2. Great showers: Water pressure was fantastic
3. Location: Close to the beach (nice walk through a park to get there), close to the mall, but further away from Waikiki which we liked since we were away from the crowds but close enough to walk there
4. Laundry facilities: You could do your laundry at the hotel which was great.
5. The hotel provides beach towels and beach chairs at no extra charge
6. The staff were friendly and provided good service
7. There was also a gym with equipment enough to get a good workout


Those are generally the most important things for us. As long as we sleep well and the rooms are clean and in a good location - we're happy!

But just a few things to keep in mind in case you're looking for more than that:

Cons:
1. PARKING. DO NOT PARK HERE. $35/night is a total rip off. There's a public parking lot if you drive past the hotel and turn left at Kalaimoku street (beside Tiffany's). The parking lot is on the left (0.2mi away from the hotel) and costs $20 for the night.
2. Elevators: these were really slow and sometimes annoying
3. No room service/hotel bars/restaurants. There's a small restaurant called Protea but that's only open from 7am-2pm. If you're feeling hungry past then, you won't find it at the hotel although they provided some very good restaurant recommendations that were within walking distance or a quick cab ride

All in all, a great stay. Our only regret was parking there. Other than that, it was a good price for a decent hotel.

Room Tip: Ask for a room facing the park.
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank TAAJ_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, 31 March 2014
Aloha TAAJ_2013,

Mahalo for staying with us and writing a review for our TripAdvisor members. We are glad to hear that you enjoyed the complimentary amenities that we offer and found our team helpful. Your concerns of prices, wait time, and operating hours were addressed and we will hopefully see changes sometime soon.

Again, thank you for staying with us! Mahalo!

Regards,
Sunny Chan
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fountain Valley, California
Level Contributor
224 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 22 March 2014 via mobile

The staff at this hotel is consistently friendly and helpful. The hotel is within easy walking distance of the beach and terrific shopping. There is no live entertainment or bar so it doesn't have a party-resort feel. But there are plenty of nearby venues to be enjoyed that won't interfere with your sleep. There are views of the ocean and the lovely park just below. There is plenty of storage space in the rooms and the bed was very comfy!

Stayed March 2014, travelled with friends
Helpful?
2 Thank Sheri V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, 31 March 2014
Aloha svd92708,

Thank you for taking the time to write such a terrific review of the Luana. My team members are thrilled to hear that they were able to extend our services with a friendly and helpful approach. Again, thank you for staying with us and Mahalo for providing pictures of the nice views that Waikiki has to offer in the day and evening.

Many thanks,
Sunny Chan
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Takamatsu, Japan
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

I highly recommend Luana Waikiki!

Although our family has stayed in many different hotels in Waikiki over the years, we always come back to Luana!

The word "Luana" means - joyous, happy, contented, and relaxed, in Hawaiian, and this is definitely the most appropriate name for this very comfortable hotel.

After staying in some of the bigger, more expensive, resort-style hotels, we realized how much we missed the cozy, homey atmosphere we always feel at Luana.

This little gem is the certainly the best deal when you consider the price, location, convenience, and amenities.

We love the location because it's just a short walk to all of the activity, dining, beaches, and shopping, but just far enough to be away from all of the hubbub and action in the center of Waikiki. It's also an easy walk (or trolley) to Ala Moana shopping center.

Even though we are not right on the beach (which for the great prices of the rooms is a small trade-off), it's only a short walk through the park to the beautiful beaches of Waikiki. Whenever we feel like taking a dip in the ocean, talking a sunset stroll or spending the day lazing on the white sand, it's all just a few minutes away.

Some of the features we've always loved about the Luana are;

- Clean, comfortable rooms, with lanais (balconies).

- Many of the rooms have kitchens - which is rare for most hotels and is a great convenience.

- A refreshing, heated pool with plenty of nice lounge chairs for relaxing and soaking up some rays with some cool, shaded areas as well.

- Nice gas BBQs not far from the pool for guest use (great for steaks, shrimp, burgers, fish or veggies!).

- A beautiful view of peaceful Fort DeRussy Park from the pool area (and also from many of the rooms).

- Two different car rental locations are only a few minute walk away (next door and across the street). There's a 24 hour convenience store next door as well.

- "Ville de Coco" day-spa, massage and nail salon - on the mezzanine level. My wife loves the relaxing massages here.

- The large and comfortable lounge on the mezzanine has many areas to sit, relax, read, have a business meeting, study, or just watch the big screen TV.

- Free Wi-Fi in every room and throughout the building and pool area.

- The laundry room is clean and very convenient. It save us from having to bring too much luggage when we stay for more than a few days.

- Proteus, the peaceful little cafe at the lobby entrance, has great breakfasts, lunches, smoothies, cocktails, and pizza!

The Luana has recently changed from an Outrigger hotel to an Aqua managed hotel, which made me wonder if the quality of my family's vacation would change at all. I was so delightfully surprised that we actually like it better now and were not in any way disappointed.

The new staff is just as pleasant and accommodating as the previous staff so, as usual, we always felt comfortable and at home.

The new management has considered and added many nice new amenities which we really appreciated!

Just to name a few;

- They now have new, free bicycles to lend to guests (a great deal considering the high cost of bike rentals in Waikiki).

- There is free, delicious fresh brewed Kona coffee and a variety of nice teas waiting in the lobby every morning.

- Plenty of new beach towels, mats and even beach chairs for the asking.

- Free morning yoga in the park nearby .

- The free wifi throughout the building has been upgraded for speed and ease of use.

There are several staff members that I would like to take the time to mention by name and thank for their help, great attitude and big smiles everyday.

Rudy, the new general manager is a sweetheart and he's doing an excellent job of keeping the Luana a great place for our family to relax and enjoy our time in Waikiki.

Mark, the new Guest Services Supervisor was a pleasure to deal with.

Matt, the concierge is one of my best friends whenever we're in Waikiki. Not only does Matt have extensive knowledge about just about anything you might want to do while in Hawaii, but he is always quick to make a dinner reservation (or recommendation), book a sightseeing tour and generally just be super sweet and helpful about any information or assistance you might ever need. He's also fluent in Japanese, which is a nice bonus when we have friends from Japan come stay with us. (there are also several other staff members who speak Japanese)

Alli, Abe, and Ryan, the parking valets, always provide us with big smile and a welcome feeling (with or without having a car).

Ken and Mathias, the bellmen, also always make us feel happy to return.

A big "Mahalo" to the Luana and all the staff for making our stay wonderful (again)!

In conclusion - although there are a multitude of hotel choices and options available in Waikiki, in my opinion, the Luana is by far THE BEST!. (It's also the only place I felt compelled to write a review about).

Room Tip: Although there are also ocean-view rooms, we love the view of the park and mountains from the Fort D...
See more room tips
  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny C, Guest Relations Manager at Luana Waikiki Hotel & Suites, responded to this review, 31 March 2014
Aloha Adam W,

Thank you for beginning the review with a recommendation of the Luana. We really appreciate such great commendations you gave of the Aqua team. We work closely with our Guest Services Agents to ensure that the service we provide is unparalleled and unmatched. On behalf of our team, I would like to thank you for recognizing each individual that made your experience an excellent one.

Again, thank you for staying with us!

Many thanks,
Sunny Chan
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luana Waikiki Hotel & Suites

Property: Luana Waikiki Hotel & Suites
Address: 2045 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5118
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Honolulu
#10 Family Hotel in Honolulu
#13 Romantic Hotel in Honolulu
#18 On the Beach Hotel in Honolulu
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Luana Waikiki Hotel & Suites 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Overlooking serene Fort DeRussy Park, Luana Waikiki Hotel & Suites is a boutique hotel located just a short stroll to Waikiki Beach, world-class shopping, and international dining at the Waikiki Gateway. Choose from a variety of exceptionally comfortable accommodations with Hawaiian style decor, including studios with kitchenettes and spacious ocean view suites with full kitchens. Take advantage of our yoga classes on Tues, Thur, Sat & Sun, cool folding & cruise bikes to explore Oahu, and beach chairs & towels. Come see what sets the Luana Waikiki Hotel & Suites apart from other Waikiki hotels! With our daily hospitality fee, Luana Waikiki Hotel & Suites allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki shuttle (complimentary Waikiki shuttle service), daily newspaper, in room coffee, in room safe, local & toll-free calls, and water in lobby. Enjoy the manager's reception on Mon, Wed & Friday from 5p-6p which features wine, cheese, and craft beer service, and live Hawaiian entertainment. You'll also enjoy the heated swimming pool, BBQ area & fitness center. ... more   less 
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Also Known As:
Outrigger Luana Waikiki Hotel Honolulu
Outrigger Hotel Honolulu
Outrigger Hotel Luana Waikiki
Outrigger Honolulu
Honolulu Outrigger
Luana Waikiki Hotel & Suites Hawaii/Honolulu

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