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“Great Stay at the Waikiki Marina Resort at the Ilikai”

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Waikiki Marina Resort at the Ilikai
Certificate of Excellence
GreenLeadersSilver level
Manila, Philippines
1 review
“Great Stay at the Waikiki Marina Resort at the Ilikai”
Reviewed 24 April 2014

My adult family of six occupied three rooms at the Waikiki Marina Resort at the Ilikai last week and we thoroughly enjoyed our stay. The Shell Vacations staff in Suite 212 were pleasant and efficient, The well-appointed rooms were large and clean--pretty much as depicted in the photos on the resort's website The property's location was excellent--close enough to be within comfortable walking distance to all Waikiki-area activities but far enough so that you do not have the crush of people outside your hotel.

I noticed that stops for the city bus, Waikiki Trolley and tour buses were conveniently located in front of the hotel. Also, the Hilton Hawaiian Village lagoon is very accessible by foot, as are the Village's shops and restaurants. The Friday night fireworks at the Hilton were only a two-minute walk away.

We chose to take rooms on a higher floor (21st floor) with a view of the city rather than partial ocean view rooms on a lower floor (3rd floor), which unfortunately, also provided a view of the roof of what I think was the hotel's bar and grill.

We had a minivan so parking was an extra USD28 per day, which turned out to be a competitive rate. Valet parking only but with unlimited in and out. The valet staff was efficient and I never had to wait more than two minutes for my car.

The fact that the Ilikai is a 50-year old property was an initial cause of concern when I booked our stay. It turned out not to be a problem as the property has been well-maintained and its age has become part of its charm. The rooms have been renovated and the appliances, while not state-of-the-art, are of recent vintage. I was reading a post which suggested a TV upgrade. No problem with our TVs, which were sleek flat-screen models (not that we watched a lot of TV).

I would not hesitate to stay again at the Waikiki Marina Resort at the Ilikai on a future trip.

  • Stayed April 2014, travelled with family
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Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this review, 24 April 2014
Greetings from the Waikiki Marina Resort at the Ilikai. It is fantastic to hear that your family thoroughly enjoyed their stay with us. I am glad that all three of your spacious studios were comfortable and in great condition. Our staff truly embodies the spirit of aloha and is genuinely able to provide impeccable hospitality during our office hours of 7am-11pm. I must agree our convenient location is superior to others in Waikiki. I'm glad our valet vendor took great care of your vehicle and that you found their prices to be reasonable. We hope to serve you again.

Best Regards,
Barrett Winning
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (164)
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Telluride, Colorado
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 April 2014

This is a selection of rooms in the Ilikai that have been converted to 1 room studio condos. They are roomy and clean. Of course there is going to be street noise. These rooms are located right over the top of ala moana boulevard and noise should be expected. Full size kitchen appliances. Right near a bus and trolley stop....
Walk to ala Moana mall. Expensive and not competitive, but it's a nice place to spend while in Paradise !

  • Stayed April 2014
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Helpful?
Thank K D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this review, 14 April 2014
Hello from Honolulu! Thank you for your 5 star review. We are thrilled to hear you found our full kitchen studios to be spacious and tidy. Overlooking Ala Moana Boulevard does come with mild traffic noise but our convenient location makes up for it. Looking forward to your next stay!

With Aloha,
Barrett Winning
Resort Manager
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2014

Great location, just steps away from the beach and just a short walk to great food and shopping. The staff always provides 5 star service especially John and Rowley. Rooms have great ocean view and have a nice kitchen for your cooking needs. Love waking up in the morning and enjoying some fresh papaya and some hot green tea. Can't wait till my next visit in September!

  • Stayed March 2014
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Helpful?
1 Thank Calgrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this review, 26 March 2014
Greetings from Waikiki! It is rewarding to hear that you had another great vacation experience with us. Glad to hear you were provided with consistently phenomenal service. With a plethora of shopping, dining and beaches within walking distance, our property fits the bill as an excellent home away from home while traveling to paradise. See you in September!

Regards,

Barrett Winning
Resort Manager
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Spokane, WA
Level Contributor
1 review
Reviewed 25 March 2014

We just returned from our stay in Waikiki and at the Waikiki Resort. While the staff at the Ilikai Hotel (where the Waikiki Resort Hotel is housed) was AWFUL and I hope you never have to deal with them during your stay, the Waikiki Resort staff and stay was the most amazing part of our trip. I traveled with my father and 7 year old daughter and 3 year old daughter. The location was great because it is located right at the end/or beginning of the Waikiki strip and right next to the Hilton so you're not so caught up in the 'party scene' as in the middle of Downtown Waikiki but you have the benefit of being a 3 minute walk from the Hilton Lagoon for fireworks on Friday night, paddleboard rentals or just swimming with your kids. The room needs a TV upgrade but if you're sticking around your room and upset about the TV in downtown Hawaii, that's pretty sad. We barely turned it on. The balcony is huge and whether you have a somewhat beach view (no Waikiki Resort room has a direct view of the ocean, but really, whether you have an indirect view of the water or a downtown view, the rooms and views are great.

The staff was wonderful. They stand every time you enter the front desk suite and truly do everything possible to make your stay perfect. The kitchenettes are very handy as well.

The couch pull out was a bit noisy but very comfortable and they did provide a mattress topper on request at no charge.

I'd highly encourage a stay at the Marina Resort and if we're lucky enough to return to Honolulu, we'll definitely be staying at this Hotel again!!

  • Stayed March 2014, travelled with family
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Helpful?
Thank eridav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this review, 25 March 2014
Aloha from the Waikiki Marina Resort at the Ilikai. It sounds like your family had a vacation of a lifetime at our resort. Our less chaotic side of Waikiki locale and friendly, guest-oriented staff cannot be beat. We are pleased to be completing the installation of flat panel TVs in all of our suites by year end. Thank you for choosing us and we look forward to welcoming you again.

Yours Truly,
Barrett Winning
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level Contributor
322 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 23 March 2014

This was my first experience staying at a boutique hotel. Shell Vacations somehow owns a share of the Ilikai Hotel in Waikiki and treats those properties as its own hotel within a hotel. I had a huge room with king size bed and an adjacent living room with folding couch. There was a large balcony. The kitchen was a full kitchen with real stove, full size refrigerator, microwave oven, kitchen sink, pots, pans and dishes. There is free Wi-Fi in the unit and a large size television with remote controls for the TV and the AC. Frankly, I found myself with more space than I truly needed.

[The cleaning service only comes every 4th day so you make your own bed and clean up. The towel supply was set to last for the entire 3 day interval.]

The Ilikai is right on the beach. The cafe and bar on the main level is beachside with a nice nice view.

The Ilikai is centrally located and I frequently walked over to the main boulevards and all the boutique stores. In the other direction, the Ala Moana Shopping Center is only about 4 blocks away for shopping and the wonderful Food Court.

My only minor complaint involves how long it took to actually check-in. When I arrived, there was only one at a desk and he was going over everything in detail to the couple checking-in. Another group preceded me. All in all, it took about 30 minutes. Enough wait to make me take out my Nook tablet and begin reading. After checking in, I was advised that I should see the man in the next room for a welcome bag. Well, he was all by himself and he was busy. I gave up. I returned 2 more times before I finally got the welcome bag and the commercial about Shell Vacations.

All in all, I thoroughly enjoyed this experience and I would do it again!

  • Stayed March 2014, travelled solo
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Helpful?
1 Thank Carolyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this review, 24 March 2014
Dear Carolyn J,

Thank you kindly for your online review. Our rooms are indeed huge boasting 500 square feet of interior space in addition to their spacious furnished balconies. Many other Waikiki hotels feature rooms less than half that size and no kitchens at the same rate or higher. Glad you enjoyed our complimentary wireless internet and ocean facing lobby level restaurant & bar. Having the beach and lagoon an easy stroll away is just icing on the cake. We are thrilled you had an excellent stay. Thank you for sharing your frustration about the wait time for check-in and to obtain your welcome kit. We apologize for the delay and will evaluate our staffing levels based on your feedback. Again, we are happy that our vacation ownership resort suited your needs.


With Sincere Aloha,
Barrett Winning
Resort Manager
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Seoul, South Korea
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2014

Always a great place to stay and this Feb was no exception. Twenty days went by way too fgast. We are Shell Vacation Club Hawaii Elite owners and have stayed at the Waikiki Marina a number of times over the last six years. In fact, our stays at this location convinced us to buy the timeshare.
Rooms are studios with full kitchens and a lanai. Furnishings are average but always clean. But what makes this place Excellent is the helpful and responsive staff. Whether it is a corkscrew, a rice cooker, or an emergency cleanup, these folks go out of their way to make you feel at home. The concierge and the front desk staff are a great team and, even for experienced Hawaii travelers like us, offer great suggestions and options to make your visit more enjoyable.

The Ilikai complex is 50 years old this year but over the past few years ownership has taken significant steps to update facilities. Not luxurious but comfortable and a great location on the west end of Waikiki.

Our only complaint this trip was with our timeshare owner's presentation (if you attend a presentation you qualify for some good discounts on attractions, golf, etc.). Shell Vacation Club was recently purchased by Wyndham and we were interested in what changes would be forthcoming. The salesman and the manager would not answer direct questions as to benefit changes and the advantages of purchasing additional points. If you have ever had a bad experience buying a used car, you know how we felt. Particularly disappointing was the new Wyndham personnel bad mouthing the Shell Vacation Club and implying Shell members and properties were second class. 180 degrees from our experience when we bought into the club. Bottom line, stay away but if you want the discounts, attend the presentation but make it clear you want to keep it short and your interest in buying is minimal.

Room Tip: Skip the valet and park at the Hale Koa parking garage across from the Hilton Hawaiian Village. Ver...
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  • Stayed February 2014, travelled with family
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Helpful?
Thank DavePopo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this review, 24 March 2014
Aloha DavePopo,

Awesome to hear you had another great 20 day stay with us. We truly appreciate your repeat patronage over the past 6 years. Our clean and comfortable studio suites with full kitchens located amidst the iconic Ilikai Hotel & Condos do provide the perfect setting for a memorable vacation. Our responsive Resort Operations staff and Concierge Guest Guides clearly demonstrate consistent island hospitality and are cheerfully willing to help our owners and guests with any situation. Please accept our most sincere apologies regarding the experience you had at the Sales Center. I have shared your comments with the Sales & Marketing management team to ensure their associates provide a much better experience. We are all very excited about the marriage of Shell Vacations and Wyndham Vacation Ownership. Your candid critique is of utmost importance to us as we are dedicated to exceeding expectations.


Mahalo Nui Loa,
Barrett Winning
Resort Manager
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Naperville, Illinois
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 March 2014

We have always stayed at different islands before and Honolulu presents a much different view. There is so much to do or so little. The Ilikai is close to everything and The Bus stops right in front. We use a timeshare and Shell Vacations has been wonderful. The staff were very attentive to any questions or concerns we had.The full kitchen provided opportunities to cut down on costs involved with vacationing in a large city. Sam's had fresh Ahi tuna so we sat on the balcony with a great view and had a great dinner (I love to cook). Our vacation was more than we expected because everyone was so helpful and kind. The nine days were not enough and we will be back and stay at the Waikiki Marina at the Ilikai again.

Room Tip: We stayed on the 3rd floor with a partial ocean view
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  • Stayed March 2014, travelled as a couple
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Review collected in partnership with this hotel

Helpful?
1 Thank 535RichardC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this review, 21 March 2014
Aloha from the Waikiki Marina Resort at the Ilikai. It is refreshing to hear that your 9 day stay was delightful. Our entire team strives to provide top notch hospitality and it is evident that you were able to experience their genuine aloha spirit.

Until next time,
Barrett Winning
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waikiki Marina Resort at the Ilikai

Property: Waikiki Marina Resort at the Ilikai
Address: 1777 Ala Moana Blvd, Lobby Level #135, Honolulu, Oahu, HI 96815-1603
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 45 Speciality Lodging in Honolulu
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Waikiki Marina Resort at the Ilikai 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
Discover your own paradise at the highly rated Waikiki Marina Resort at the Ilikai, which provides the perfect setting for your next Hawaiian getaway. Here you'll find spacious and beautifully appointed 500 sq ft City View studio suite accommodations with fully equipped kitchens, private furnished balconies, a swimming pool, day spa, onsite restaurants, 24/7 fitness center, various shops and most importantly NO RESORT FEES. Impeccable service and warm island hospitality is provided at the second floor registration office for Shell Vacations. Fronting the Ala Wai Yacht Harbor, the eco-concious vacation ownership resort is adjacent to award-winning Duke Kahanamoku lagoon and beach park. An easy stroll to Waikiki Beach where the sparkling blue waters of the Pacific Ocean lap the soft sand. Stay here for all the comforts of home and realize a better way to vacation. ... more   less 
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Also Known As:
Waikiki Marina Hotel Honolulu
Hotel Waikiki Marina
Waikiki Marina Honolulu
Aqua Marina Hotel
Waikiki Marina Resort At The Ilikai Hawaii/Honolulu

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