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“Old building, hot and roaches...beware! ** 2.5 **”

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Waikiki Marina Resort at the Ilikai
Certificate of Excellence
GreenLeadersSilver level
Reviewed 17 July 2014 via mobile

I booked my trip on expedia hotel and flight package and I didn't know the junior suite I booked was part of shell vacations timeshare. Don't get me wrong, the price was reasonable per person so it's understandable that we get what we paid for.

Please note: ilikai hotel is seperate from condos/timeshare unit rentals. You have to go to the 2nd floor for all issues or concern if it's condos/rentals related.

Pros: close to the beach, city view was beautiful and not as loud as some reviews said it was, walking distance to shops and restaurants, sarentos dining in the hotel located at the very top has a breathtaking view of Waikiki, ilikai bar and grill has great food and there are Hawaiian entertainers in the quad by ilikai bar n grill, and shell vacations staff were very nice and helpful.

Cons: construction during the day so don't plan to sleep in (hotel is currently undergoing renovation), 17th floor has no ice machine (you'd have to go to the 3rd floor and there's cockroaches crawling on the machine, washer/dryer located here but be careful your quarters can be devoured by the electronic machine and it doesn't count towards what they charge, which is $2.50 and it's an inconvenience to attempt to get your $$$ back. The a/c in our room didn't work as we'd like it to. You have to keep resetting the room key in the magnum by the door which is an inconvenience because while we're sleeping the room gets HOT! This was brought to the shell vacations attention, but of course nothing was done and our room keys didn't work after a few days, but that's another annoying issue.

Stayed: July 2014, travelled with family
4  Thank Saron K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this reviewResponded 18 July 2014

Aloha and Mahalo for your candid feedback. Please accept our most sincere apologies for failing to exceed your expectations. I am glad to hear you appreciated our resort's attractive rates, proximity to the beach, walking distance to shops and restaurants, helpful staff, on-site dining and our stunning city views. It is disappointing to discover you had issues with the ice and laundry machine, as well as the keycards and your energy saving device. I will share your comments with the association who manages the mixed use building's public areas. Thank you for choosing our vacation ownership resort for your Hawaiian getaway. We hope to serve you again.

Kind Regards,
Barrett Winning
Resort Manager

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184 - 190 of 902 reviews

Reviewed 14 July 2014

Though we were here on Oahu only 3 days and 2 nights, we were treated exceptionally well. The rooms were fine--there were ten in our party, as our sons and their families came with us to Hawaii to celebrate our 50th wedding anniversary. Even though the rooms are somewhat dated, the usefulness of the kitchen and the cleanliness of the room excuses that. What really made the stay so pleasant was the staff--polite, pleasant and extremely helpful. The entrance area was under de/construction, but there was never a problem getting our cars when we wanted them. We ate twice at the main floor restaurant--reasonable (for the area) prices, and the food was excellent.

  • Stayed: July 2014, travelled with family
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1  Thank Ethel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this reviewResponded 15 July 2014

It is fantastic to hear that your party of 10 enjoyed their stay with us. Congratulations on the celebration of a memorable occasion such as your 50th Anniversary. Our full kitchens do come in handy and I am glad to hear you enjoyed your meals at our lobby restaurant. Despite the work going on out front by valet, it sounds like you had no issues. We are anxious to perform our upcoming room renovation which begins next year. Hope to see your family again during your next gathering in wonderful Waikiki.

All the best,
Barrett Winning
Resort Manager

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Reviewed 22 June 2014

This was our second visit to this hotel. We liked it last year and the location really is hard to beat, being next door to the lagoon and near to the mall. The pool is fine, the pool staff (especially Teri) are really friendly and great. Last year we stayed in the Ewa wing with a street view. It really wasn't noisy though with the door to the lanai closed and we were right over the main entrance. This year they put us in the Makai wing with a slightly obstructed lagoon/sea view. We noticed a few things this year, like crushed cookies or muffin in the hall way for more than 24 hours, and not just once. We also somehow lucked into some really noisy neighbors, doors slamming shut until late at night, lots of loud voices, but that is out of the hotels control. The biggest problem we had was the drain for the sink. It wasn't our sink drain, it was the whole stack. It started backing up into the sink in the kitchen. A guy came and poured essentially liquid plumber in it and that was that. Of course it overflowed again, this time all the way into the kitchen floor. We were moved to another room, just down the hall. It was at this time that the staff (the same guy who checked us in btw) told us about hospitality rooms that might be available (since we had a late flight out on checkout day) and we were given a late checkout. He really seemed dissapointed we weren't told at check in about the hospitality room, I didn't have the heart to tell him he was the one who checked us in. Enough complaining, the rooms are large, somewhat dated but still nice. The rooms are generally quiet, and the a/c works. There are no exhaust fans, not in the bathrooms or in the kitchen area (at least on the third floor) so cooking odors tend to linger, even if you open the balcony door while cooking. I'm not saying we won't be back, but we chose this hotel largely on location, and less on price. There are other options in the area, that will work just as well and are price competitive.

  • Stayed: June 2014, travelled with family
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4  Thank JasonG418782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this reviewResponded 23 June 2014

Aloha from the Waikiki Marina Resort at the Ilikai. Thank you for your return visit! It is nice to hear that you enjoyed our location and the comfort of our spacious 500 sq ft rooms. Please accept our sincere apologies for the inconveniences you endured. I will be sure the association is notified of their contracted janitorial company's service failures in not maintaining proper cleanliness of the corridors. It is unfortunate that you experienced a drain backup and noisy neighbors but I am relieved to hear that you were moved and provided with a complimentary late checkout. We typically do not publicize our hospitality room as it's availability depends on our occupancy. We appreciate your repeat patronage as well as your feedback and look forward to welcoming you back.

Mahalo Nui Loa,
Barrett Winning
Resort Manager

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Reviewed 8 June 2014

The Resort is in a prime location for beach and shopping. The rooms are really out dated but the view was well worth it. We would stay there again just for the view we had. You are are in walking distance of a lot of great dining. Just down the street from the mall and took the bus to the Zoo overall a great vacation

Stayed: June 2014, travelled with family
1  Thank Holly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this reviewResponded 10 June 2014

Greetings from Waikiki Marina Resort at the Ilikai. We appreciate your candid feedback and are glad to hear that you had an enjoyable stay. Our location as you mentioned is quite convenient as we are within easy walking distance to Ala Moana Center and the beach. We are looking forward to our room renovations which begin next year. Hope to see you again.

Yours Truly,
Barrett Winning
Resort Manager

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Reviewed 8 June 2014 via mobile

We were very skeptical booking this hotel after reading mixed reviews, however this hotel has met all our expectations. Sure the rooms are dated but very clean, kitchen facilities is so handy, large comfy bed, close to everything. ... what's not to like? The pool is very crowded in the weekends but the staff are helpful and very friendly. We loved our stay here and will definitely return :)

Stayed: June 2014, travelled with friends
2  Thank 211kavitas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this reviewResponded 9 June 2014

Much thanks for your positive 5 star rating and review. We are pleased that you had an excellent stay and plan to return. Our full kitchen suites and prime location combined with our top notch service makes this the best place to stay while vacationing in Waikiki.

Warm Regards,
Barrett Winning
Resort Manager

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Reviewed 4 June 2014

We only had an overnight but the staff couldn't have been more helpful despite arriving on an early flight we were found a room so we could sleep straight away & it was quiet, spacious, clean and wonderful. Luggage service was included so no need to tip the bellboy.

Room Tip: Renovations are at front on the Porte crocheted at the moment so ask for a high room.
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  • Stayed: May 2014, travelled as a couple
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Thank Nomadsjandp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this reviewResponded 4 June 2014

Much gratitude for choosing the Waikiki Marina Resort at the Ilikai. Awesome to hear that our team delivered another great vacation experience. It is rewarding to discover that you found our studio suites to be quiet, spacious and clean. We will surely see you again next time.

Respectfully Yours,

Barrett Winning
Resort Manager

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Reviewed 2 June 2014

The illikai is a nice hotel. Staff is very welcoming & the rooms are spacious. What I disliked was the noise of the people on the streets day & night. We stayed there for 2 days before leaving to the northshore & I was a bit disappointed. I hardly had any sleep at all while staying there. I love the fact that theres lots of eateries in the vacinity though. The check in on the 2nd floor is a bit confusing. We had nice walks out on the beach and we also walked to a near by shopping mall. Alamoana has everything you need. The illikai was nice, but it wasn't what we had expected. I do reccomend dinning at red lobster. The food is amazing.

Room Tip: Ckoose a room far from the streets of Waikiki.
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  • Stayed: May 2014, travelled with family
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Thank Kristy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WVO_Resort_Manager, General Manager at Waikiki Marina Resort at the Ilikai, responded to this reviewResponded 5 June 2014

Aloha and thanks for your positive comments about our friendly staff, roomy suites and convenient location amidst a plethora of shopping, dining and beach options. The iconic Ilikai has been a landmark tower in Honolulu for 50 years. It is unfortunate you had difficulty resting well in our urban metropolis. Being on the edge of Waikiki, we do provide a quieter and less congested setting than many other big city properties.

Sincerely,
Barrett Winning
Resort Manager

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Additional Information about Waikiki Marina Resort at the Ilikai

Address: 1777 Ala Moana Blvd, Lobby Level #135, Honolulu, Oahu, HI 96815-1603
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 46 Speciality Lodging in Honolulu
Price Range: £141 - £221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Waikiki Marina Resort at the Ilikai 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
Discover your own paradise at the highly rated Waikiki Marina Resort at the Ilikai, which provides the perfect setting for your next Hawaiian getaway. Here you'll find spacious and beautifully appointed 500 sq ft City View studio suite accommodations with fully equipped kitchens, private furnished balconies, a swimming pool, day spa, onsite restaurants, 24/7 fitness center, various shops and most importantly NO RESORT FEES. Impeccable service and warm island hospitality is provided at the second floor registration office for Shell Vacations. Fronting the Ala Wai Yacht Harbor, the eco-concious vacation ownership resort is adjacent to award-winning Duke Kahanamoku lagoon and beach park. An easy stroll to Waikiki Beach where the sparkling blue waters of the Pacific Ocean lap the soft sand. Stay here for all the comforts of home and realize a better way to vacation. ... more   less 
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Also Known As:
Waikiki Marina Hotel Honolulu
Hotel Waikiki Marina
Waikiki Marina Honolulu
Aqua Marina Hotel
Waikiki Marina Resort At The Ilikai Hawaii/Honolulu

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