The hotel is decent - we didn't expect anything more for the price we paid. The staff was friendly and the location is convenient to the city and Waikiki beach. We went on to another island and returned home 7 days after we left Celebrity Resort Waikiki. There was a message on my answering machine from Celebrity Resort which said we broke a lamp so they charged $55 to our credit card. I called the hotel, talked to Judy who was no longer friendly after I tried to explain to her that it might be a staff mistake because we didn't break anything. She said the charge is a done deal and I need to call the credit card company to dispute if I don't agree, then asked me to call back if I wanted to talk more because she had another call coming in. I understand that she has probably dealt with more of these phone calls than she'd like but she is in service industry, what happened to customers first? I wish Judy would put herself in my shoes to understand that a) no one likes to be accused of something they didn't do and b) it's okay to stay on the line to listen me (after all, I was the first caller) instead of brushing me off. I DO NOT recommend this hotel because of poor customer service after they got our money.
- Official Description (provided by the hotel):
- This quaint low-rise hotel is your home away from home located just 1 1/2 blocks to Waikiki Beach, less than a block to shopping, dining and the best Waikiki activities. The lovely central courtyard features a swimming pool with sundeck and barbeque grill. All rooms offer lanai/balconies open to city or pool views and most rooms include kitchenette facilities with stove-top, microwave and refrigerator. With our daily convenience fee for all stays White Sands Hotel allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include DVDNow (Unlimited movies & PS3 games), Waikiki Shuttle (Complimentary Waikiki Shuttle Service), Daily Newspaper, In Room Coffee, In Room Safe, and Local & Toll-Free Calls. Come experience quintessential Hawaiian hospitality! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Ebookers, TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your White Sands Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- White Sands Hotel Hawaii/Honolulu