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“Great place for a stay-cation!” 4 of 5 bubbles
Review of Hilton Grand Vacations at Hilton Hawaiian Village

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Hilton Grand Vacations at Hilton Hawaiian Village
Ranked #27 of 84 Hotels in Honolulu
Certificate of Excellence
Oahu, Hawaii
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great place for a stay-cation!”
4 of 5 bubbles Reviewed 12 June 2014

We arrived at our hotel on a Monday at 2:00pm. Our room wasn't ready and we were told at the counter that it would be ready at the latest 4:00pm. We were told they would text us when the room was ready. So we called the front desk at around 3:30pm and were told it was ready plus she apologized for not notifying us. On our way back from picking up groceries and plus other stuff we arrived to our room without incident, however, the dinner table was very sticky and needed to be wiped. Another thing is if you are a HGVC member get your Gold Hilton Experience Card ASAP (I wish we were told that!). You can get 25% off at Dairy Queen and tons of discounts at other places. Also DO NOT trust what brochure says on what discounts you will get. Just use the Gold Hilton Experience card you MAY get a much better discount then you expected!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
1 Thank Tracy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,296 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Elkhart, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

This was the 5th time we stayed at the Lagoon Tower. It is always one of our favorite parts or our vacation. The staff and rooms are wonderful and being on the Hilton Hawaiian Village grounds is a added touch. There is not a nicer Resort on Oahu then the Hilton Hawaiian Village.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
3 Thank William F. R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
1 review
3 of 5 bubbles Reviewed 11 June 2014

A valve of our bath tub was broken during our stay. Please check other rooms. There were only two staffs in the registration desks. It took a lot of times both for check-in time and for reserving room keys.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Masanori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltongrandvacations, Manager at Hilton Grand Vacations at Hilton Hawaiian Village, responded to this review, 23 June 2014
Thank you for staying with us and for taking the time to provide us with your feedback. We apologize for the delay that you experienced upon check-in. We strive to provide our guests with friendly and efficient service. We are also sorry for the maintenance issue in your room. When servicing rooms, we try our best to ensure everything is working properly to minimize any inconvenience to our guests. We hope you choose to visit our resort in the future so that we can help make your stay a memorable one.

Lori Bettencourt
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Simi Valley, United States
1 review
5 of 5 bubbles Reviewed 9 June 2014

Excellent resort to stay at while in Hawaii. Friendly and helpful staff. We did stay in the Lagoon Tower which are time share units. We had a late flight out and as an added bonus we were given a Hospitality Room to use to change and take showers in before we headed to the airport. Very nice

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
las vegas, United States
1 review
5 of 5 bubbles Reviewed 8 June 2014

I really love this location and am very happy when I visit I book a low floor room so i can feel like I am on the beach lagoon -- plus can skip the elevators and walk up and down --- its faster and good exercise

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Marcia R. H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Oh
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

My family stayed here for a week and it was lovely. We had a great view from our balconies and the suite was very clean and the sheets very soft. The downsides are-you can hear the pitter patter of little feet from the rooms above as well as chairs scraping across the floor, etc. The beds are a bit wobbly and the internet access is touch and go. When you stay here you want an ocean view or partial view for sure. Otherwise, you will be above a busy road with traffic morning, noon and night. We could see a Luau from our room every evening and it was such fun to watch the dancing and hear the storytelling of the history of the Islands. (Minus the buffet)

I agree with another reviewer that the furniture in these Suites is looking tired and dated. Time to renovate!

Room Tip: Choose ocean view or partial view.
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OhSugarrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piscataway, New Jersey
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 4 June 2014

Good clean hotel ..was able to go shopping for food for the week and cook when wanted ..had valet parking thanks to brother in law ..I guess that was the only thing that wasn't cool ...the pay to park part..

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mainstreamdjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Grand Vacations at Hilton Hawaiian Village

Property: Hilton Grand Vacations at Hilton Hawaiian Village
Address: 2003 Kalia Road, Honolulu, Oahu, HI 96815-1917
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Honolulu
#16 On the Beach Hotel in Honolulu
#27 Family Hotel in Honolulu
#30 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hilton Grand Vacations at Hilton Hawaiian Village 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
When staying at Hilton Grand Vacations at Hilton Hawaiian Village, you'll have access to the Village's spectacular amenities, including an exercise facility to maintain your workout routine, over 20 restaurants and lounges, complimentary shows and live events, first-class shopping and a wide variety of activities the whole family will enjoy. Hilton Grand Vacations at Hilton Hawaiian Village offers studios, one and two bedroom suites. ... more   less 
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Also Known As:
Hilton Grand Vacations Club At Hilton Hawaiian Village Hotel Honolulu
Hilton Hotel Honolulu
Hilton Grand Vacations Club Honolulu
Hilton Honolulu
Honolulu Hilton
Hawaiian Hilton Village
Hilton Grand Vacations At Hilton Hawaiian Village Hawaii/Honolulu

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