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“perfect for 3 generation family”

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Aston Waikiki Beach Tower
Ranked #9 of 84 Hotels in Honolulu
Certificate of Excellence
Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“perfect for 3 generation family”
Reviewed 25 April 2014

we stayed 8 nights in april -- my husband & I, our two kids, and my parents. the hotel did not have rollaway beds, so I took the mattress from the sofa bed and placed it next to our bed in the room. when the housekeeping staff came the next day, they gave us an air mattress and put the sofa mattress back in the sofa. I thought they would charge us for the air mattress, but they did not.

staff was super nice, our unit was very clean (although the furniture was not new). water pressure in the shower was great. the air conditioner was a plus. although we were on the 35th floor, we never waited long for the elevators to come. parking is complimentary valet. beach is steps away across the street (you get towels from valet when you head out). lots of stores and farmers markets and places to eat downstairs. my parents loved hanging out on the balcony and at the shops downstairs, our kids loved the beach. having a condo-like atmosphere allowed us as a large family to spend time together rather than each of us going back into our respective units when the day was done.

Room Tip: there is a hotel in front of the building, so it's worth it to pay extra so you can be on a high...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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999 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (188)
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English first
Las Vegas, Nevada
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 24 April 2014

It's too bad that the staff here ended up leaving a bad taste in my mouth, because the property itself was great. A few friends were looking for a place to stay in Waikiki for a coworker's bachelor party. The party itself was taking place elsewhere but we didn't want to have to drive after and we wanted a place we could hang out for a little while before heading out. The price and size of the room seemed so much better of a value than anywhere else I could find. They're undergoing renovations so I'm not sure if the price has been adjusted to reflect that, but may have contributed to scoring a good deal. We booked a 2 bedroom premium suite. On the comments of the booking form, I mentioned we were there for a bachelor party, and if at all possible (depending on their occupancy) to place us in an area away from other guests in the event we got loud (just as a precaution!)

When we arrived, they were unable to provide a room with lanai access. There were warnings posted on the website that this may be likely, so we opted to upgrade to the 2 bedroom penthouse. As far as I know, it is identical to the 2 bedroom premium suite, just located on the top floors above the premium suites. The upgrade charge was reasonable, and after settling the bill, we were escorted to the room by a friendly girl from the front desk.

She showed us the room- amazing lanai, gorgeous ocean views, and even great views of Waikiki, downtown and the mountains through the bedroom windows.

We reiterated we were there for a bachelor party but wouldn't be on property for most of the night. She left, we cracked open a beer, and then our phone rang. She had told the manager we were there for a bachelor party (fine, we told her and I also mentioned it in the booking form comments). She said we would need to keep the noise down after 10 or they'd have to shut us down, and we said no problem, we're not going to be here until late to sleep.

A few minutes later, we got another call, telling us because we had upgraded to the penthouse, there needed to be an additional $500 hold on the room. WHAT??? We had just signed all the paperwork and talked about charges, taxes, amenities, etc and then been shown our room. And now that they had identified we were going to be a bachelor party, they freaked out and added a hold. I felt this was extremely unprofessional. If there had really been an issue, it should have been addressed at the desk. A $500 hold because it was on a higher floor than our other room? A room we had paid an upgrade fee just to stay in? I was furious, and had I been the one who spoke with the manager on the phone when he told us he was just going to put the hold through anyways, I likely would have told him to shove it and left.

Alas, we stayed (sort of, 2 of the 4 guys decided not to sleep there after all), they added the hold (which finally left my account 8 days after we checked out) and that was it. It's too bad, because most of us live here or are stationed here and often look for places to stay in Waikiki for special occasions where we want to be smart and not drive after drinking. This property is never going to be on that list again.

Room Tip: High floors with sweeping ocean views are always a plus.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ringmaster_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
banyan96815, General Manager at Aston Waikiki Beach Tower, responded to this review, 28 April 2014
Aloha,

And MAHALO to this guest for staying with us and for taking time to share his experiences on this post. I'm really happy to see that he found their suite to be spacious enough for all of them to relax in and the views from their suite "gorgeous".

I also noted his comments about the additional "charge" on the debit card that was presented at the time of arrival and I am very sorry if there was any misunderstanding on why there needed to be an additional amount "held" on the card. The upgrade to the penthouse suite they occupied required this additional amount be held and our Guest Services Manager(GSM) explained this to the guest he was speaking to and whom he thought was the cardholder. The guest understood the reason for the additional hold on the card and we assumed that everything was alright. Our GSM also explained that if the entire amount being held was not used that it would normally take several days longer to release this hold than a normal credit card and once again the guest acknowledged this.

I am very sorry this guest's experience was less than satisfactory and hope that what I have shared brings a little more clarity to this situation.

Aloha!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 April 2014 via mobile

Picked this condo because I needed space because I was travelling with four young children. I believe all the rooms have two bedrooms plus living room, kitchen and two bathrooms. It was pretty much the same price as two regular hotel rooms but much much more spacious. It slept the six of us comfortably with two kids on a sofa bed. Exterior of hotels is under minor renovations - the staff were very anxious that this didn't impact us and upgraded the location our room, gave us free towels to keep, toys for kids etc but the renovations only meant we could go on the balcony (not a big deal since I have a slight fear of heights and never use balconies). Great location on the beach. Although it is a big tower it has a low density of visitors since the rooms are so large - this is great since there is no wait for lift and the lobby is calm. Only thing to be aware of is that it is a condo so there is no food available in-house. Would definitely stay here again.

Stayed April 2014, travelled with family
Helpful?
3 Thank hinksfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 April 2014

I was very impressed with this hotel. The location, service, and our suite - everything was top-notch. The staff especially made this vacation memorable for all of us. Cannot recommend this hotel highly enough. Keep it up, guys.

Room Tip: Within a 10 minute walk, try the roadside restaurant, Sam's Kitchen, at Royal Hawaiian avenue, e...
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Stayed April 2014, travelled with family
Helpful?
4 Thank HungryTraveller407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashburton, New Zealand
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 April 2014 via mobile

Great room with an amazing view. Extremely great location. Breakfast was perfect. Only down side was the room was right by the edge of the building and the wind whistled alllll night... would definitely stay here again but would request a different room. Tiki Bar downstairs makes a fab mojito!

Stayed April 2014, travelled with family
Helpful?
2 Thank Jane-Fowles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seattle
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 26 March 2014

Our 10 night stay at Aston Waikiki was a mind-blowing experience. We stayed on the 17th floor, an ocean front condo. The staff was excellent, courteous and always followed up on any problem. I recommend this property without reservation. As a matter of fact, we have already made a reservation in one of their properties in Maui for November. Needless to say we will be back again for another fabulous vacation in Oahu.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SeattleTravelcrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Ridge, Tennessee
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 March 2014

Aston Waikiki Beach Tower was an excellent choice. Perfect location! Across the street from Waikiki Beach with easy crossing access!! Breakfast on the Beach & DVD rentals was a very enjoyable bonus. I recommend Oceanfront room, 11th floor & up for the breathtaking views!!
love your elevator system!

Room Tip: Higher oceanfront have the best views! plus left corner suite will have best view of Diamond Head &a...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aston Waikiki Beach Tower

Property: Aston Waikiki Beach Tower
Address: 2470 Kalakaua Avenue, Honolulu, Oahu, HI 96815-3265
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Honolulu
#5 Top resorts Hotel in Honolulu
#5 Family Hotel in Honolulu
#6 Luxury Hotel in Honolulu
#39 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Aston Waikiki Beach Tower 4*
Number of rooms: 140
Official Description (provided by the hotel):
One of Waikiki's most luxurious condominium resorts, Aston Waikiki Beach Tower provides the perfect combination of condominium living and exclusive hotel-quality service. All units feature a full kitchen, balcony, and view of the Pacific Ocean. The hotel provides valet parking and WiFi throughout the property. Aston Waikiki Beach Tower features an outdoor pool with a separate children's pool area, a jet spa, BBQ grills, fitness center, and billiards. Conveniently located near the center of Waikiki's main stretch, the hotel offers easy access to an eclectic mix of shopping, dining, activities and exciting nightlife. The resort is also just steps away from a wide variety of ocean activities from surfing to snorkeling and parasailing to sunset cruises. ... more   less 
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Also Known As:
Aston Waikiki Beach Tower Hotel Honolulu
Resortquest Waikiki Beach Tower
Waikiki Beach Tower
Aston Waikiki Beach Tower Hawaii/Honolulu

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