Our family has frequented this restaurant several times, and each time we swear we will never return. The food is mediocre, and the service is terrible.
Today we went for a late lunch. There were only 4 tables occupied, one waitress, one busboy and 3 people at the cashier's area who seemed to fill in as needed.
We were seated promptly and given menus. Nobody came by to offer water. We waited longer than necessary for the waitress to come to our table, maybe 10 minutes. Only after she asked what we wanted to drink did the busboy bring water and tea. We noticed other tables were seated after us and were automatically served water. We get better service at Zippy's. As the restaurant got busier, we noticed the three people at the cashier's area came out to help serve and take orders.
The cashier gave us someone else's bill (with their credit card) not only once, but on two separate occasions! They are very disorganized. Management needs big improvement. I think the only reason they are still in business is that there are not many restaurant choices in East Oahu.
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