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“Good location, friendly service!”
Review of Stay Hotel Waikiki

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Stay Hotel Waikiki
Ranked #68 of 84 Hotels in Honolulu
Reviewed 26 March 2014

So keep in mind this review is quite late.

I travelled to Honolulu March 4 - 9, 2013. Upon arrival to Honolulu & getting to the hotel was a write off. The shuttle that we took to our hotel took about an hour because of the parade that was happening on the main street of Honolulu, keep in mind that we DID NOT make it to our hotel. The driver advised us when he dropped off a few other people at another hotel that it would probably take another hour for us to even get to our hotel. So we decided to get off the shuttle and walk to our hotel.It was a LONG walk. It was hot, I was hungry and I had a headache. These were definitely not a good combination. A word of advice, it is probably better to catch a taxi at the airport rather than take a shuttle as they have many stops depending on the amount of people they have in the shuttle.

As we got to the hotel (finally) to check in, there did not seem to be any issue UNTIL we got to our room. I was NOT pleased with the room we received. It was not a room I had paid for! The room I had paid for had a lanai with a queen size bed. The room was extremely small, bathroom was tiny (could not even fit two people in at the same time) and the closet was not even a closet. The room walls were brick slabs that were painted over with barely any wifi signal because of this. The phone in the room did not even work AND there was not even a lanai. We went with another couple and after seeing their room, I was honestly mortified. Even though their room had two double beds, their room was bigger with a lanai! I was hesitant to book with this hotel because of all the reviews I had read previously. I was honestly worried that the same thing that had happened to another person when I read their review would happen to me... and it did...

Since our phone in our room did not work, I went back down to front desk and complained. I told them it was not a room that I had booked for and requested to change rooms. They told me that they were overbooked and did not have any rooms available for me. I requested to speak with the manager but the manager wasn't available so they advised me to speak with the another person in charge the next day. Unfortunately we were stuck with that room for the night.

The next morning, I went downstairs and spoke with the person that was in charge at the front desk. I had explained my situation and advised that I was not happy. I told her that I was hesitant to book with them at first because of the reviews I had read but decided that I would give it a try despite the reviews. The girl at the front desk told me that have no rooms available but hopefully should have a room available by the afternoon for me but couldn't say for sure. I had to basically wait until the afternoon to find out. After being out for a few hours, I came back and spoke with the front desk again, except this time, I spoke with the manager. They FINALLY had a room for me and told me that it should be ready in a couple of hours once the person in that room checked out and had the room cleaned. Once the room was ready, we moved our belongings to the room they switched us to and wow! what a difference it was!

The room we were placed in had a flat screen TV (not that the other one didn't), a sofa bed, queen size bed, a lanai, a table with two chairs and the room was honestly 2 1/2 times the size of the other room with a bigger bathroom! They even brought up a fridge for us to use. I did not expect them to upgrade us to a room with a sofa bed. At this point I was extremely pleased! I was very happy that the staff was accommodating and understanding. They really went above and beyond to ensure that I was happy.

Once again, another trip to Honolulu is booked for this year for Aug/Sept at the SAME HOTEL. This time I ensured to book a deluxe room with a sofa bed and lanai. Despite what had happened in the beginning of my March 2013 trip, my reason for booking the same hotel is because the manager, Earl and the front desk girl, Jasmine were extremely helpful, friendly and accommodating with my dissatisfaction in the beginning. As I said, I felt like they really went above and beyond to make me happy. They also gave us suggestions on things to do and where to go etc. The customer service they provided was very good. The location of the hotel is good, within great walking distance to the beach, the zoo and many shops on Waikiki! I will definitely write another review once I am back from my trip this year!

  • Stayed: April 2013, travelled as a couple
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Thank mluu88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Earl N, General Manager at Stay Hotel Waikiki, responded to this reviewResponded 28 March 2014

Aloha!

Mahalo for sharing your experience with us. I am sorry to hear you had a rough beginning, but am very glad to hear we made it right for you! Thank you for the honor of booking another stay with us. We look forward to seeing you again in August or September! Please say "hi" to me when you get in.

With Warmest Aloha,

Earl

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Reviewed 23 March 2014

Beware the beautified pictures of this hotel! It's not a hip and modern as it may seem. The staff were friendly and the location was quite perfect for a couple of days of wandering Waikiki. However, our room seemed rundown and the bathroom was ridiculously small. I would call this an "upscale hostel", rather than a hotel. It was fine for a couple of nights, but situated between two apartment buildings, with people who party until 4am every night, it was difficult to get some sleep. Walls are thin and at times we a little unsure about our safety. It wasn't awful, but I wouldn't stay here again. The $10/day amenity fee is a joke - we never once saw the breakfast we were paying for, and the beach toys were for children.

  • Stayed: March 2014, travelled as a couple
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Thank cdnburlesque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Earl N, General Manager at Stay Hotel Waikiki, responded to this reviewResponded 11 April 2014

Aloha,

Being just one block from Waikiki Beach is a great asset to us and we are pleased that you enjoyed the short walk to the beach. Our management team has been made aware of the noise concerns with the windows. We are currently looking into window solutions that would improve guest experience with us. We are thrilled to hear the staff was helpful and friendly. I am sorry you did not see our daily continental breakfast. It is located right next to the elevator in our restaurant. Times and a list of our amenities were in your key packet.

With Warmest Aloha,

Earl

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Reviewed 22 March 2014 via mobile

The hotel is in excellent position, straight in the middle of Waikiki.. It is clean, the floor and bathroom cleaned every day,the staff is so nice and friendly... Only negative I can find.. They make you pay 10$ a day for breakfast and Internet plus newspaper, all 3 do not worth it... Internet does not work always in the room... The breakfast is pretty bad.. And the local news paper cost probably 1$ ... Just do not offer this extra if it cost so much .. The hotel would gain in value!!

  • Stayed: January 2014
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1  Thank Bobbylee70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2014

Stay Hotel has the location card going on for it as waikiki is a few blocks away.. Not a lot after that.. The windows that they have are like big blinds so the rooms are not insulated from the noise outside... and there is a lot of noise.. mainly from all the other AC units working and the traffic on the road outside.. The shower space is so small it was ridiculous.. on the plus side, they did try to spruce up the room a little with the chair that looks like a giant hand and some nice lights.. also "continental" breakfast is included plus they have a bar in the building that they really sell to you as a place to hangout and eat dinner, etc.. the parking will be $25 and is a tiny space in their basement garage. The elevators shut so quickly that we got hit by the doors multiple times.. For us, the cons way outweigh the pros and for that reason we will never again stay there.. However, if you are on a tight budget, this might work for you.. that said, be ready to shell out about $150 a day including fees, etc.

Room Tip: Higher floors might have less A/C unit noise
  • Stayed: March 2014, travelled as a couple
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2  Thank whatisthebigq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Earl N, General Manager at Stay Hotel Waikiki, responded to this reviewResponded 25 March 2014

Aloha!

Thank you for taking time to write your review. We are happy to see that you noticed our room improvements and our continental breakfast. The one block proximity of our hotel to the Waikiki Beach is amazing and we are pleased that it was good for you throughout your stay. Our management team has been made aware of the noise concerns with the windows. we are currently looking into window solutions that would enhance our guests time with us. So thank you for taking the time to inform us of your concerns; we truly appreciate it.

With Warmest Aloha,

Earl

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Reviewed 8 March 2014

For the price the hotel was very good. It was just me and my husband it was great. We came out with my sister and there husband, there hotel was bigger with a pool and stuff but not much nicer than ours

Room Tip: Although there was no pool or fitness center, it was nice. The beach was right out front, and everyt...
  • Stayed: March 2014, travelled as a couple
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1  Thank grace j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

The hotel needs updated. needs night stands, and stand in bathroom for toiletries. Liked being block from the beach and alot of places within walking distance. Not complaining about the price, was very reasonable.

  • Stayed: February 2014, travelled solo
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Thank Irene3457
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014

For the price that was payed we expected more. After our first night the A/C was making so much racket, teamed with the street noise we were about ready to check out days early. We were moved to the 5th floor and the street noise was still apparent, but bearable - The A/C must have been broken in the previous room. Bed uncomfortable and pillows showing visible wear and tear.
Internet frustratingly slow - If you are looking for something other than backpacker style accommodation this is not the "hotel" for you.

On a positive note the gentleman on reception was very nice and checked us in early which was appreciated. Location close to beach.

Room Tip: Higher floor - 5th Floor room had a balcony and felt much more spacious compared to the apartment on...
Stayed: February 2014, travelled with family
Thank bianca2001413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Earl N, General Manager at Stay Hotel Waikiki, responded to this reviewResponded 3 April 2014

Aloha!
Thank you for taking time to share your thoughts with us. We are happy to hear that Daren was helpful and friendly! The one block proximity of our hotel to the Waikiki Beach is amazing and we are pleased that it was good for you throughout your stay. Our management team has been made aware of the noise concerns with the windows. We are currently looking into window and bedding solutions that would enhance our guests’ time with us. So thank you for taking the time to inform us of your concerns; we truly appreciate it.

With Warmest Aloha,

Earl

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stay Hotel Waikiki

Address: 2424 Koa Ave, Honolulu, Oahu, HI 96815-6200
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#32 On the Beach Hotel in Honolulu
Price Range: £88 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stay Hotel Waikiki 3*
Number of rooms: 68
Official Description (provided by the hotel):
Located in the heart of Waikiki Beach, Stay Hotel Waikiki is within a block of the ocean and the newly renovated International Market Place. Also nearby are shopping on Kalakaua Avenue, the Honolulu Zoo and Diamond Head. We offer a 24-hour business center with free use of our business center computers. In addition, Stay Hotel Waikiki provides complimentary wireless Internet access. Some rooms include balconies with views. All guestrooms feature flat-panel televisions with cable channels. ... more   less 
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Also Known As:
Stay Waikiki Hotel Honolulu
Stay Hotel Waikiki Hawaii/Honolulu

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