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Hyatt Regency Waikiki Resort & Spa
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Reviews (5,778)
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3,192 - 3,197 of 5,778 reviews
Reviewed 4 January 2013

POSITIVES
- Clean and tidy
- Friendly, helful staff
- Large rooms with good views
- Outstanding day spa, one of the best!
- In the centre of Waikiki, across the road from the beach
- Nice pool zand surrounds (but small)

NEGATIVES
- Very crowded at Christmas-time
- Slow lifts
- VERY SLOW make up of room each day, very disappointed
- If you like peace and quiet, the road noise could be a problem (I like to hear the surf, not cars until 10pm!)
- Quaint, depressing decor
- Three star, so if you like 5 star, go to the Moana or the Halekulani, much better hotels (they were booked out when I tried to book)
- Small pool which becomes very crowded, loungers "saved" with a towel for hours and hours

Room Tip: Ocean front with view to Diamond Head the only way to go!
  • Stayed: January 2013, travelled with friends
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1  Thank Ros2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded 8 January 2013

Aloha,

Thank you for taking the time to review your stay with us. We are pleased to read that you liked many of our services but regret that you were not entirely pleased with your visit. We have forwarded your comments to our rooms supervisor to discuss the housecleaning service times with the management team as well as pool lounge chair availability.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2013

Our stay at the Hyatt in December was quite satisfactory. It is right across the street from the beach; within walking distance of all that Waikiki has to offer. The view from our room was quite impressive however as we were on the 33rd floor and it was quite windy you could only enjoy the view for extended periods from inside the room. This is not a luxury Hyatt establishment yet it is still quite comfortable. The rooms are huge but the whole hotel really needs a make-over. The beds were quite comfortable. Breakfast for two, which was included in our deal, was extensive with a lovely array of fresh fruits on offer. The $18/day resort fee is a bit of a slug but does include free wifi for two devices + 2 bottles of water a day. This needs to be factored into the overall cost. Nothing wrong with the hotel but will probably stay in an ocean front hotel next time.

Room Tip: Worth asking for an ocean view room
  • Stayed: December 2012, travelled with family
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Thank Moet08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded 8 January 2013

Aloha,

We thank you for taking the time to review your stay. We appreciate your compliments and criticisms and will use both in reviewing our services and amenities. We did go through a complete renovation of our third floor in 2011 which included the addition of SHOR, SWIM, and Japengo. We will share your comments about the rooms and other areas with our management team.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

Started off our three island hop over Christmas/New Years here at Hyatt. We were upgraded to a two room suite on the 34th floor high atop Waikiki beach, but could hear the surf pounding.

Room was beautifully appointed and very spacious - fantastic balcony to watch action below.

The concierge lounge (Hyatt Club? forget the name)

awesome rooftop lounge with indoor/outdoor seating. Breakfast/Evening Snacks and Desserts were high quality, very filling and supplemented our eating out schedule. Amazing fruit, salads, desserts. Also great service, constant replenishment and clean up.

Would return in a heartbeat!

Only downside is very small pool, reminds me of a cruise ship pool. Very busy hotel but they go out of their way to make you feel welcomed.

  • Stayed: December 2012, travelled with family
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2  Thank sgowarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded 4 January 2013

Aloha,

Thank you for the review. We are happy to read that you enjoyed your visit and were especially satisfied with the Regency Club Lounge. We look forward to serving you again.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2013

We had (2) rooms for 3 nights

Positives:
-Great location
-Great staff
-Big rooms

Negatives:
-Small beds
-Elevators were too slow

I thought the whole property was great - just need larger beds (had 2 full size)

Stayed: December 2012, travelled with family
1  Thank waterski34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded 2 January 2013

Aloha,

Thank you for your review. We are glad you enjoyed your stay. We hope you will visit again in the future.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2013

My husband and I spent a week at the Hyatt over Xmas week. We were celebrating our 35th wedding anniversary. We had a great time. We went through Costco and booked a deluxe ocean view room. We had a room on the 19th floor with a great view and we loved the room. Only complaint was that the mini fridge never got very cold. We were given a complimentary bottle of champagne for our anniversary. The hotel was busy and sometimes we had to wait for the elevator but knowing it was the high season, we didn't let the crowds or waits bother us. We booked some activities through the concierge and we were very pleased with that. The prices and the service through the concierge were terrific. Overall, a great hotel, busy and lots of people and things going on, but a beautiful property and great service.

Room Tip: Getting an ocean view is essential, the higher the floor the better.
  • Stayed: December 2012, travelled as a couple
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Thank 655nb655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvans, Public Relations Manager at Hyatt Regency Waikiki Resort & Spa, responded to this reviewResponded 2 January 2013

Aloha,

Thank you for the feedback and for selecting our property for your special event. We are pleased to read that you enjoyed your stay. We hope that you will consider staying with us again in the future.

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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