I thoroughly researched and planned for months when picking this hotel. We chose it over a condo because of the reviews which raved about the comfy beds, great showers, courteous staff and cleanliness of the hotel. They're all wrong. My request for a room not facing Seaside Ave. wasn't honored but it was quiet enough, even being on the fifth floor. Most of the renovations were being done in the daytime which didn't disturb our sleep. Unfortunately, it was all downhill after check in.
The bathroom wasn't very clean when we arrived to our room. There was a light ring in the tub and a few hairs on the bathroom door. The toilet had some black stuff under the rim Housekeeping came up with a dry towel. He wiped the toilet, then the tub (with the same towel) and said it was 'just stains.' The next day, we got to the room at 3pm and our room still hadn't been cleaned. We were told they had until 5 so we sat on the balcony while they cleaned.
Cleaning consists of a light spray of the bathroom, making the bed, changing the towels and emptying the trash. They don't vacuum the sand from the carpet or thoroughly sweep the bathroom. They also don't change the sheets (we marked the inside of the sheet with a pen just as a joke). The cleaning staff also smokes on the balcony. We found an empty pack of cigarettes and butts on there our second day.
The customer service was almost as abysmal as the cleaning. When they didn't clean our tub at all one day, the manager Jerome asked 'What do you want me to do about it?' I asked him to send someone to clean it. He didn't until I made a second phone call hours later. He said it was 'mis-communication.' Another day they took our towels and didn't leave any washcloths. The front desk clerk Kristy sent someone up quickly but was very dismissive like I was bothering her.
The best thing about this hotel is the location but if you have Gucci and Prada money, you wouldn't stay here. The balcony is large but you may be greeted by a whiff of smoke from the guest next door. As you know, there are no dressers or tables and chairs. There are a few drawers though and our King city view room was larger than I thought. The bed is right next to the bathroom and there's no vent in there. The valet guys were nice as was Aly at the front desk. The lemon water was a welcome touch but I'd rather be greeted with a smile instead of being treated like a burden. We honestly dreaded coming to the room everyday. I would not recommend.
- Official Description (provided by the hotel):
- In a destination that’s famous for being popular, the Shoreline is comfortable in its own skin. The hotel — 135 rooms over 14 floors — has a scale absent from most Waikiki Resorts, and the 1970s design creates a contemporary feel. Accommodations are bright and well‑appointed. ... more less
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- Also Known As:
- Shoreline Hotel Waikiki Hawaii/Honolulu