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“bad customer service”

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The Beach Waikiki Boutique Hostel
Certificate of Excellence
Miami, Florida
Level Contributor
151 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“bad customer service”
3 of 5 bubbles Reviewed 26 March 2014

started off bad from the time I arrived at 2:30. I didnt get checked in til 4:30. The lady working was absolutely useless and very rude, and several other backpackers had issues with her. We were interrupting her facebooking or games! Then 3pm comes and shift change, this guy Siam had me wait an hour and a half to get checked in after 11 hour flight. He only wanted to help the female guests. Pizza and beer night was a joke, not enough for everybody. Overpriced. There is better value nearby

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BackpacksAndMiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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238 reviews from our community

Traveller rating
    129
    69
    18
    11
    11
See reviews for
2
16
142
2
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Harrisburg, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 February 2014

The hostel is very nicely built and maintained. The rooms have a small kitchen area and a refrigerator. The hostel front gate is locked at night for security, but the residents have a key. I love the free pizza nights, which is a great way to meet other residents.

Stayed October 2013, travelled solo
Helpful?
3 Thank manujgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 4 February 2014 via mobile

The most horrible place to be ! Ex pensive price for hugglie place. You should never go here. The staf is inisefull and room not clean. This fuking place gone stay in my mind forever as the place where anyone must never go for any reasons. If you go there you make à terrible mistake.

Stayed February 2014
Helpful?
1 Thank Charlotte R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 10 November 2013

The best thing about this place is the location. It is very close to the beach and all amenities and anything you need. Easy to get to via shuttle or public transportation. Never used a taxi in the area, but heard they are very expensive. The hostel itself, has been updated and has attempted to keep the place clean, but I think our experience was reduced by our roommates. We bunked with one of the workers, and the room was a disaster. He had clothes all over the floor and, on all the bunks. There were moldy dirty dishes in the sink, and cockroaches through out the room. Bugs don't bother me much, but there was a definite cockroach problem in our room, but I would say it might be isolated to the room we stayed in as it was not kept clean. Other guest even commented on how bad our room smelled compared to theirs, so I don't think it's the hostel. The other guests were great, good vibe in the hostel, lots of new friends, good conversation. Would still recommend the place based on location and price. The day shift staff were awesome and extremely helpful!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travel2011154913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 13 September 2013 via mobile

The hostel is clean, and if you want to stay in Waikiki it's in a great location, close to the beach and my preffered (south) end... i.e. not overrun by chain stores (but close enough ~5mins walk). The staff are a bit clueless about the island and what it has to offer which is a shame, but overall friendly enough.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alex H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 September 2013

I stayed here for four nighs in August when I was on holiday in Waikiki. This place is nice, very tropical yard, nice rooms with lovely comfy bed.I was surprise with some nasty review I read about this hostel. Free breakfast and pizza on some days

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank onitochigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly, Massachusetts
Level Contributor
203 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 17 June 2013

This was a good value for the money we spent. It was close to the beach and restaurants. The people at the front desk were friendly and helpful. The rooms were pretty basic, but to be expected for the location and price.

Stayed May 2013, travelled as a couple
Helpful?
Thank Eve1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Beach Waikiki Boutique Hostel

Property: The Beach Waikiki Boutique Hostel
Address: 2569 Cartwright Rd, Honolulu, Oahu, HI 96815-3731 (Formerly Waikiki Backpackers Hostel)
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Kitchenette
Hotel Style:
Ranked #7 of 45 Speciality Lodging in Honolulu
Price Range (Based on Average Rates): £
Hotel Class:2 star — The Beach Waikiki Boutique Hostel 2*
Number of rooms: 17
Official Description (provided by the hotel):
We are conveniently located right in the heart of Waikiki, a less than a block away from Waikiki Beach, very close to many shops, restaurants, surf spots, parks, and just a short drive to the most beautiful beaches, waterfalls, hiking trails, and attractions! Come enjoy all that Waikiki & Island of Oahu has to offer, and tell your friends too! We are fully renovated hostel and offer the quality facilities to our guests. All rooms have it own AC, Private bathrooms, and more. We also offer FREE continental breakfast, and Wi-Fi/Internet. Come and join us for FREE BBQ nights and FREE Pizza nights. Bicycle, Surf Board, and Snorkeling Equipment Rental Available. Parking is at $10 per night per car. ... more   less 
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Also Known As:
The Beach Waikiki Boutique Hostel Hawaii/Honolulu

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