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“We had a nice stay there”
Review of Aqua Palms Waikiki

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Aqua Palms Waikiki
Ranked #58 of 84 Hotels in Honolulu
Wailuku, Hawaii
1 review
“We had a nice stay there”
Reviewed 1 August 2014

I stay at the Aqua Palms with my wife and two teen aged children. We had a nice time there. The employees were friendly and nice to us. The common areas and the room was clean and well kept. Hotel is at the beginning of Waikiki where you can get in and out pretty easy without being in the central Waikiki traffic problem. I have only two minor negative things about our stay. The front of the hotel is not good if you arrive with a rent a car and want to check in. We had to take a chance and park on the sidewalk to unload and check in before getting the card key and instructions on their parking garage. The in house internet was not working right during our stay. But those are minor stuff and is far outweighed by the good things. We will stay there again.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Randal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, 6 August 2014
Aloha Randal L:

Mahalo for taking the time to share your recent experience at the Aqua Palms Waikiki.

It is nice to see that you and your family were from Maui and chose to stay with us.

Arriving at the hotel via rental car can at times be challenging. The parking entrance is just beyond the main entrance to the hotel and guests can be buzzed in to park their car prior to check-in.

Unfortunately there were a few days recently where our internet provider was down and internet was not running properly.

I apologize for the challenges you encountered but am delighted to see that you would return to the property.

We look forward to the opportunity to serve you again in the near future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (372)
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English first
Melbourne, Australia
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2014

We booked the Aqua Palms on line, knowing it was an affordable hotel. We were pleased with the reception staff as they were always friendly and helpful. We had free wifi which was great. The couch in the room was older and the cushions needed replacing but we put pillows to help. The balcony was good, as was having a microwave in the room. But there were no containers to use in the microwave. The ensuite bathroom is small, but clean.

The location was great as it was a Pink Trolley stop, plus opposite the Hilton Hawaiian Village. This meant we could easily use the bars, restaurants etc there. It was a short walk to the beach and other hotels nearby. It is not far from the Moana Shopping centre and the airport.

We did not use the concierge services except for once towards the end of our trip and that was to ask about the trolley day passes. Because we had not used them to book other tours etc, he was very unhelpful, despite me going down just after 7am on Saturday morning to ask for information!

We would stay there again, as it is in a good location.

Room Tip: We were on 11th floor that overlooked a building site, which could be noisy in early morning if you...
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  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Naomi1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, 6 August 2014
Aloha Naomi 1956:

Mahalo for taking the time to share your recent experience at the Aqua Palms Waikiki.

It is great to see that you enjoyed the staff, property and its location.

I'm disappointed to hear about the problem you encountered at the concierge desk and will be sure to address your concerns with them

All of the staff and management look forward to the opportunity to serve you again in the near future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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Level 4 Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 July 2014

We arrived at Aqua Palms after a week stay on Kauai. When we arrived our room was not ready yet..check in is at 3pm. We arrived at 12pm. The man at the front desk offered us an upgrade to a one bedroom suit that was ready and waiting for us if we wanted it. We had to pay extra of course, but he even let us go up to the room to look at it before we agreed to the upgrade which was nice. It was a beautiful suit on the top floor so we decided to take it. Housekeeping came everyday and made the bed and gave new towels which was great. The only things that could have been better was that the water in the bathroom from the shower as well as the sink had TERRIBLE water pressure! Also even with being on the top floor we heard ALL the noise that was coming from the street which was kind of annoying since Honolulu is a busy city that doesn't really have a quite time. However, if those are the only things that weren't perfect I would say we were lucky that we had an awesome vacation and stay at the palms.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Dana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, 6 August 2014
Aloha Dana K:

Congratulations on your recent wedding!

I'm delighted to see that you were able to upgrade your accommodations to a one bedroom suite and that you enjoyed your stay with us.

Hopefully you will make it a tradition to return each year for your anniversary.

Until next time......

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 July 2014

As a young solo female traveller, I spent a long time trying to find a balance between location and price when planning my Hawaiian vacation. Aqua Palms Waikiki did not let me down in either of those. The location was great, I felt super safe and secure slightly away from Waikiki beach. Having bus stops mere steps away from the entrance made exploring great, and the beach was only a short walk through the Hilton village. The room was clean, modern and great for the price I paid (which was at the lower end of the expensive!).
I only ever really use hotels as a place to sleep, so I can't speak by way of amenities, but it's definitely somewhere I would book into again. I found that the staff were not overly welcoming or friendly, which I did experience on other Hawaiian islands, and I think maybe as a solo traveller, hotels are too eager to please honeymooners and families instead.
Overall: great location, okay hospitality, amazing price.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
3 Thank chloejade17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, 21 July 2014
Aloha chloejade17:

Mahalo for taking the time to share your experience at the Aqua Palms Waikiki.

It is great to hear that we met almost all of your needs and were a great base for exploration.

I am extremely disappointed to hear that you felt that the staff wasn't very friendly. The staff is one of our greatest assets of the property and is usually one of the highest marks we get.

I'm delighted to hear that you would come back and visit us again and we look forward to the opportunity to show you our true aloha spirit!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 July 2014

The Aqua Palms Waikiki was a great hotel....the staff were friendly, the rooms were beautiful. It was mine and my husbands first visit to Hawaii and our stay at the Aqua Palms was very enjoyable. I will definitely recommend it to all my friends and family.

  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sheila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, 18 July 2014
Aloha Shelia B:

Mahalo for taking the time to share your recent stay at the Aqua Palms Waikiki.

It's is great to see that we made your first trip to Hawaii a memorable one and that you will share your experience with all your friends and family!

We look forward to the opportunity to serve you again in the future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 July 2014 via mobile

Very comfortable hotel. My family and I stayed there for a week and the one complaint we had was the "tourist" prices at the IHOP downstairs. The Hotel "key" gives you a 10% discount when you go to IHOP downstairs-great idea!

So here are the PROS:
Price
Location
Workers attitude and friendliness-Lester, the bellhop was awesome and friendly.
Balcony facing Diamond head was nice, as you look at Hilton Waikiki. Hopefully Hilton guests were as comfortable as us (LOL)

CONS:
We did not experience any.

NOTE: Military members contact Hickam MWR for awesome rates at Waikiki Hotels.

Also Alamo car rental at the Discovery Center (1 block away) had the best rates. (66$ per day).

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Theron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, 18 July 2014
Aloha Theron S:

Mahalo for taking the time to share your recent stay at the Aqua Palms Waikiki.

I loved to see all the pros and no cons! I will be sure to pass along your comments to Lester, I'm glad he was able to assist you.

Yes, we do offer special rates to our military friends and want to make sure that we take great care of you for all that you do to serve and protect.

Please be sure and stay with us again in the future!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newnan, Georgia
Level 6 Contributor
107 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 11 July 2014 via mobile

We were here for a week and all in all it was fine. It isn't as fancy as the Hilton across the street, but it is clean and a lot less expensive. They have laundry facilities. We got a queen room which has more room than a king room and the queen room has a half tub (good if you have a baby who likes bath time like we do). They offer beach towels and chairs you can use for free. The parking lot is a bit tight so make sure you park as early as possible to get the best spaces. It is $25 a night to park. You are at the quieter end of Waikiki Beach so if you like busy, it's not for you. We walked across the street and accessed the beach at the Hilton. There is a huge mall within walking distance in both directions on the Main Street and a small grocery store around the corner.

Stayed July 2014
Helpful?
2 Thank ladysusan26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review, 18 July 2014
Aloha LadySusan26:

Mahalo for taking the time to share your recent stay at the Aqua Palms Waikiki.

I'm delighted to see that you and your family enjoyed a wonderful week at the Palms here in Waikiki.

All of the staff and management to look forward to the opportunity to serve you again in the near future.

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aqua Palms Waikiki

Property: Aqua Palms Waikiki
Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1602
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Honolulu
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Aqua Palms Waikiki 2.5*
Number of rooms: 263
Official Description (provided by the hotel):
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across from the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and in close proximity to the Hawaii Convention Center. During your stay, you'll enjoy convenient guest room comforts like Aqua BLISS pillow top beds, 42-inch LCD TV's, a mini-refrigerator, a microwave, iHome alarm clock radio, credit card laundry facilities, and a coffeemaker. With our hospitality fee, Aqua Palms Waikiki allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), beach towel and chair rentals, Waikiki/Ala Moana Shuttle service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. Also includes access to the fitness center, pool and sundeck with a barbeque grill, and coffee and water service in the lobby. ... more   less 
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Also Known As:
Aqua Palms Waikiki Hotel Honolulu
Aqua Palms Hotel
Aqua Palms Honolulu
Aqua Palms Spa Honolulu
Aqua Palms Waikiki Hawaii/Honolulu

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