I first stayed at Hotel Renew in October, 2011, and I wrote a stellar review of the property and its level of customer service here at Tripadvisor. Well, I returned this October (2013) to find that the Hotel was now run by Aston, something that was noticeable, unfortunately, in a negative way. While the staff and the level of customer service were still as great as I remembered them to be, what irked me was the new daily $15.00 resort fee, which really served an ugly reminder that the hotel was now part of a big-business, money-making endeavour. Back in 2011, I felt like Renew was a shining gem, a wonderfully kept secret, and that I, as a client, was among the privileged guests staying at what was then the 2nd ranked hotel in Honolulu on Tripadvisor. Fast-forward to 2013, and it doesn't surprise me that Renew's ranking has gone down. Back in 2011, it was the little things that Renew did so well that impressed me so much. But today those little things are overshadowed by the $15.00 resort fee and by the "by Aston" addition to the Hotel Renew signature. The hotel somehow became less special, more like every other hotel on the block, and, as a matter of course, the property lost its magic. And I'm not sure I would stay a third time because of this.
- Official Description (provided by the hotel):
- At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more less
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- Also Known As:
- Renew Hotel Honolulu
- Ocean Tower Hotel
- Hotel Renew Hawaii/Honolulu