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“Excellent service, average room”
Review of Hotel Renew

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Hotel Renew
Ranked #16 of 84 Hotels in Honolulu
Certificate of Excellence
Alexandria, Virginia
2 reviews
“Excellent service, average room”
Reviewed 14 July 2014

I stayed here for 5 days on business, then was joined by my wife for 5 days of vacation. The staff were uniformly friendly and helpful. I'll single out the main valet parking attendant and Casey, one of the bartenders, for being especially good.

The room itself was just okay. I had reserved under a discounted government rate, so I wasn't surprised to have a second floor room facing away from the beach (probably one of the least desirable rooms in the hotel), but the intermittent WiFi in the room was annoying. Also, the bathroom shower dripped continuously for most of our stay.

All that said, noone comes to Waikiki to sit in their room all day. The location, staff, and the free breakfast made this a good value for us, at least at the discounted rate I was paying. One last note -- at least for me, the $25/day valet parking fee was included together with the amenities fee, not on top of it.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank DLG123111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 15 July 2014
Aloha DLG123111,
Thank you for taking the time to share your review! We are elated to learn that you found our staff to be both friendly and helpful. Kasi is an excellent example of the Aloha we wish to share with our guests, and we will definitely relay your kind words to her! We regret to hear about the challenges you experienced with our Wi-fi service and the shower, we have asked our maintenance department to follow up. We are pleased that you found value in our convenient location, amiable staff, and delicious breakfast. Thank you for your suggestion about the parking and amenity package pricing. It’s our ultimate goal to give you an exceptional, magnificent stay in beautiful Waikiki, and your comments help us to better accommodate the needs of future guests. Should business or pleasure bring you back to Waikiki, it would be our privilege to welcome you back!

Mahalo nui loa,

Stephanie
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (362)
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English first
Mount Maunganui, New Zealand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2014

But the only thing a little surprising was the lack of coffee in the room unless you payed for it,If you stayed one nite you got coffee in room but if you etayed a week you still only got it for one night a little cheap for a 4star hotel but location was great and bar staff as well

Room Tip: just not 201 very small you couldn't swing a cat as with all rooms without a view so watch out f...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 29 July 2014
Aloha Randy B,

Thank you for staying with us and for sharing your review. We are delighted to hear that you had a nice stay. We only furnish 2 Keurig cups per room, but more are available for purchase at our front desk for $2.00 each. Thank you again for choosing to stay with us!

Mahalo,

Stephanie Helms
Guest Services Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 July 2014

The Renew by Aston was a nice hotel with a great ocean view room for a reasonable price. The entire hotel was modern and clean in a great location, 1/2 block from the sand and near the Waikiki Zoo. There were a few issues which I feel compelled to comment on. First, upon our arrival, we were hit with a $25/day parking fee. The hotel is valet only. But, honestly, this worked out great for us. Many of the other hotels had lines pulling into their structures, where we only had to pull to the curb and leave it to the valet. That was definitely money well spent. And I'm almost positive every hotel has the same fee to park per day. Next, which was a surprise to me was another $25/day fee for amenities. The amenties include one free drink per guest upon check in, daily continental breakfast (consisting of coffee, fresh juices, fruit, patries, and muffins). This turned out to be something to look forward to first thing each morning. Also,included among the amenities was the free WIFI which didn't work 99% of the time. The pool and jacuzzi were located across the street at the Marriot. Happy hour was every evening from 5-9:30 in the tiny bar area. I have to mention that the bartender Char made the best mai tai I've ever tasted, hands down. In fact, all the staff was very friendly and helped to make our experience great. The hotel's location made pickup for our various activities very convenient. Overall, was a great trip with a nice hotel stay. The only negatives were the $25/day amenity fee and the lack of wifi.

Room Tip: ocean view, upper floors
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Christian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 29 July 2014
Aloha Christian B,

Thank you for staying with us and for sharing your review! We are pleased to hear that you enjoyed the view, location, and modern decor of your room! It's excellent that you found value in our Valet Services. We are sorry about the challenges you experienced with our Wi-fi. We are currently evaluating ways to improve this service. Thank you for your kind words about Char. She is a shining example of the Aloha spirit that we aim to share with all of our lovely guests! We greatly appreciate your feedback, and hope to welcome you back again soon!

Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torquay, Australia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 July 2014

Great little hotel 1 block from the beach. Super clean, comfortable, Staff are great. The extra amenities fee is probably a little steep if you don't want use the pool/gym (hotel across) the road. Good little bar in the lobby to grab a drink before heading out for the night. The Barmaid Char was awesome with great advice on places to eat, etc. I'll be back soon.

  • Stayed April 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 11 July 2014
Aloha Mike B,

Thank you for your complimentary review! We are happy to hear that you enjoyed our premier Waikiki location and comfortable rooms. Amenity fees are typical in most hotels, and provide for many special finishing touches that make for an excellent experience. The refreshing cold scented towel and chilled pineapple juice upon arrival, eReaders, aroma concierge, and local calls are just a few of the benefits of our Club Renew/Amenity package. We are glad that Char was an oustanding host and gave you terrific tips on places to go! It's our pleasure to host you, and we look forward to welcoming you back again!

Mahalo nui loa,

Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 July 2014

This hotel was a super find. I love this area of Waikiki and the hotel is perfectly positioned. It is one block from the beach, great valet service, great reception service and had lots of restaurants nearby. The room (beach view) was beautiful, spacious and stylishly decorated with a huge bathroom. The small but cute bar in recpetion runs a happy hour with yummy coctails at great prices and has a free cocktail for guests one night a week where you can mingle with other guests. Barmaid was friendly and advised us where to go to party in Waikiki! Board games are provided in reception which we used. I will definitely stay here if I ever get to go back to Waikiki!

  • Stayed August 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Mise_eile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 11 July 2014
Aloha MIse_eile,

We are delighted to receive such a wonderful review! Thank you for staying with us and for taking the time to share your experience on Trip Advisor! We are humbled to receive such high praise about our convenient location, efficient valet, and friendly, attentive staff. Our rooms are stylishly modern and relaxing to ensure a marvelous oasis for our outstanding guests. It's our pleasure to provide a charming lobby area for drinks and games. We are thrilled that you had a pleasant island getaway with us, and wish you all the best in your future travels. We would be honored to have another opportunity to serve you!

Mahalo,

Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 July 2014

Im not sure why people are giving this place good reviews, its so run down it is not funny !
Its just an old hotel "tarted" up to look okay in photos rooms are very small bathroom
even smaller !
I will say to staff are great ! but the hotel is "rough" not good value at all !
Breakfast okay if you want a carb over load !
Mind you Waikiki is not what most people expect its run down in general we couldn't wait to get out of the place. Australia has better beaches in every state !
Not trying to be mean just call it as I see it !
If you want an amazing place try Las Vegas same price ten times better hotels !

Room Tip: cant recommend
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 14 July 2014
Aloha Rob D,

Thank you for taking the time to review your visit with us here at Hotel Renew by Aston. We truly appreciate any and all feedback, as we continually strive to improve upon the experience that we offer. I'm glad you had a positive experience with our friendly and attentive team members. Our staff is always delighted to serve and assist our guests to ensure that you have the best stay possible.

Waikiki continues to be one of the most premier vacation spots in the world, and the Hawaiian Island beaches are truly breathtaking. We are disappointed that our rooms and location weren't what you had in mind and that they did not meet your expectations.

We wish you all the best in your future travels, and hope to serve you again in the future.


Mahalo nui loa,

Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2014

My husband and I spent 9 nights at this hotel last week and we loved it! Rooms are modern and clean. It has everything you need for your stay.

The staff was suuuuper nice! I mean I was very impressed!

My only draw backs:
The fee for the extra amenities was good for us because I used the gym a couple of times and we rented a couple of movies. I do feel like it should be a choice and not a mandatory thing.

Breakfast was not awesome it was just OK - maybe they could add cereal and a place to heat up your bread.

Having said that- I loved the smallness of the hotel, it made it cozy and you felt at home when entering. They have everything you need steps away from the beach, restaurants, store and bus stop (if needed) I would highly recommend this hotel to anyone staying in Waikiki.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank priscilita1018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 8 July 2014
Aloha Priscilita1018,

Thank you for sharing your outstanding review . It is of utmost importance to us that our valuable guests enjoy their stay. We are honored that you and your husband chose to be our guests for 9 nights! Relaxing, modern rooms and an amazing, courteous staff are some of what makes our hotel magnificent! We are also thrilled to hear that you enjoyed our cozy island oasis, located conveniently in the heart of Waikiki.

We appreciate your feedback about the amenity package. For the comfort and convenience of our valued guests, we do in fact offer a comprehensive amenity package that most find to be quite generous and appealing. Your input about the variety of our breakfast will be taken into consideration. We wish you all the best in your future travels, and look forward to another opportunity to serve you!

Mahalo,

Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Renew

Property: Hotel Renew
Address: 129 Paoakalani Avenue, Honolulu, Oahu, HI 96815-3708
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#10 Business Hotel in Honolulu
#14 Romantic Hotel in Honolulu
#18 Family Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hotel Renew 3*
Number of rooms: 72
Official Description (provided by the hotel):
At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more   less 
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Also Known As:
Renew Hotel Honolulu
Ocean Tower Hotel
Hotel Renew Hawaii/Honolulu

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