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“Nice experience but spend the money somewhere else”
Review of Hotel Renew

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Hotel Renew
Ranked #16 of 84 Hotels in Honolulu
Certificate of Excellence
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice experience but spend the money somewhere else”
Reviewed 30 July 2014

My fiancé and I stayed here for a long weekend and were pleasantly surprised by the amenities but disappointed in the hidden fees. The amenities include: a cold scented towel and fresh juice upon check in, a continental breakfast of fresh fruit/juice/pastries, use of the neighboring Marriot's nice gym and pool, free beach chairs and towels for day use, and two comp drink tickets. The price of the room was $215 after an airline discount plus amenities fees of $25/per day and $30 more dollars in "taxes and fees". We were told at the front desk the usual price was $300 pn. The nice hotels right on Waikiki (Westin, Outrigger, even the Royal Hawaiian) are centrally located and much more upscale and were the same price after all the fees were added in! Although we enjoyed our stay, we left feeling tricked out of a lot of cash. Hotel Renew was a nice experience with a very friendly and helpful staff, but for the price, stay somewhere else.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Kaitlin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 31 July 2014
Aloha Kaitlin E,

I would like to offer a sincere “mahalo” for you taking the time to review our property, Hotel Renew by Aston. We are thrilled to receive your praise, and humbly welcome the constructive suggestions that you have offered. Everything we do here does indeed lend itself to the creation of a serene oasis nestled amidst the active tourist landscape that lies just outside the doors of our intimate, boutique property.

We regret to hear that you did not find excellent value in our property. Summer season in Waikiki is considered peak season however we do offer different specials and promotions that most find to be appealing. The comfort and relaxation of our guests is our priority, and we are sorry that the fees were not better clarified for you upon booking. We are pleased that you and your fiancé had a pleasant stay and enjoyed our Club Renew amenity program.

Thank you once again for choosing to stay at Hotel Renew by Aston. We hope to welcome you back in the future so that we can provide you with a most fulfilling experience.

Mahalo nui loa,
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (363)
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English first
Scottsdale, Arizona
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 July 2014 via mobile

I booked this hotel mostly for the availability, location and price matching my last minute need. I was very pleasantly surprised at what a cute hotel it is. It's smaller than some, which makes for great customer service & easy valet experiences. I was greeted with fresh pineapple juice and a bottle of champagne, as well as my choice of scents for my room. Very calming and relaxing. The room was a decent size and very nicely decorated. Staff is super friendly and go out of their way to make your stay enjoyable. Happy hour in the lounge has some pretty yummy cocktails. The location is so close to the beach & restaurants. A lovely experience, I will definitely stay there again!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kara w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 31 July 2014
Aloha Kara w,

Thank you for your incredible review! We are thrilled to hear that our friendly staff provided you with an excellent experience! It's great that you enjoyed the aloha welcome of pineapple juice, and aroma concierge. We are happy that you found our location to be convenient, and that you had a lovely stay. It will be our privelege to host you again!

Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orland, Maine
1 review
Reviewed 24 July 2014

Happy hour and manager's special is only "one" free drink for your entire stay. At other hotels manager's special and happy hour is every night not once. Also if you require access to the Internet do not stay here. It only works from 6am to 7am. Staff are nice and the rooms are acceptable but there are much better hotels to stay at in the area.

Room Tip: Go somewhere else.
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  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 25 July 2014
Aloha John S,

Thank you for staying with us and for sharing your review. We are pleased to hear that you found our staff to be friendly and our rooms to be acceptable. We are sorry that our happy hour wasn't to your expectations and that there were challenges with Wi-fi. Thank you for sharing your concerns. We appreciate constructive comments as they help us to improve our guests' experiences. We would love an opportunity to host you again.

Mahalo,

Stephanie Helms
Guest Services Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kihei
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 July 2014

I travel to Honolulu often from Maui and finding a hotel like the Renew Hotel is wonderful. Its a boutique hotel whose rooms are wonderful, lavish, new and quiet.
The staff is superb and are always there if you need them. The beds, the shower, the towels & the complimentary buffet breakfast are outstanding. This last trip I scheduled a meeting at 9:15 A.M. in the breakfast area...It was convenient, saved me money and in the heart of Waikiki.
The hotel is perfect for business & pleasure being a block from the beach and Waikiki attractions.
I'll be back again at Renew Hotel later this week. Aloha

Room Tip: All rooms are wonderful
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank kiheiwaterbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 24 July 2014
Aloha Kiheiwaterbaby,

Thank you for your spectacular review! We are extremely honored to receive such high praise about our charming rooms and friendly staff! It's our greatest pleasure to provide you with a convenient, relaxing stay. We strive to exhibit abundant aloha and exceptional, attentive service to each of our treasured guests! We're beyond thrilled that our breakfast area was suitable for your business meeting, and that you thoroughly enjoyed our premier Waikiki location. We sincerely look forward to welcoming you back later this week!

Mahalo!

Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 July 2014 via mobile

Hotel renew was a fantastic experience. It was located close to shops, the zoo, aquarium, beach and greay restaurants. The staff were very friendly and helpful. The continental breakfast that was part of the hotels amenity fee was really nice. We were also given free movies to watch and playstation games to play if we wanted. The only issue was the noisy ac. It was also quite noisy on the streets very early but that is part of its awesome location. All in all great experience at this hotel

Stayed July 2014, travelled with friends
Helpful?
Thank flicks m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 24 July 2014
Aloa Flicks m,

Thank you for staying with us and for sharing your awesome review! We are thrilled to hear that you had a fantastic experience! It's our pleasure to provide an island oasis for our guests. We ar pleased that you enjoyed our friendly staff, convenient location, delicious breakfast, movies, and gaming selection! We regret to hear about the challenges with your air conditioner, and appreciate that you brought them to our attention. We look forward to welcoming you back again!

Mahalo!

Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 July 2014

If you're planning to stay in Waikiki, but you prefer to be near and not IN the hustle and bustle of the main strip, this hotel is perfect. They're located literally one block from Waikiki beach; so you're within minutes of everything, while still immune to the noise and random tourists that wander into hotel lobbies, looking for a bar and rest room (I would know...we were one of those tourists).

Location aside, Hotel Renew really lives up to its promise of hospitality. They have regular cleaning services that keep the rooms sand free and very refreshing. Every morning, they stock fresh juices, coffee, and assorted pastries and fruits. And they offer free DVD rentals and pool/gym access to the Marriott across the street (we opted to go to the beach instead, but it's nice to have). Overall, Hotel Renew is a great combination of convenient and relaxing - I highly recommend staying here.

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Bonnie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 23 July 2014
Aloha Bonnie_and_Pauline,

Thank you for your outstanding review of your experience with us! We are elated to hear that you enjoyed our premier location. We are also thrilled that your room was clean, relaxing, and comfortable. Our personable staff, delicious breakfast, and Club Renew amenity package are part of what set us apart from other hotels. It's our pleasure to provide an island oasis for our wonderful guests with charming, modern ambiance. We wish you all the best in your future travels, and look forward to another opportunity to welcome you back!

Mahalo!

Stephanie Helms
Guest Services Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014 via mobile

Me and my younger sister stayed for 5 nights in September 2013 and booked a standard double room. When we arrived, we were informed that they accidentally overbooked and did not have a room for us until the following day. For the inconvenience, the fantastic staff put us up for one night in a breathtaking ocean view room w/lanai in their sister hotel Aston Waikiki Beach, right next door. They also gave us all amenities for free! When we returned to Hotel Renew the next day, they upgraded us to a beautiful ocean view room for free! The staff was amazing, the hotel was clean and modern, and it is in the perfect location, only 1/2 block from Waikiki Beach and a super short walk to all the shops/restaurants. The stay made it the most amazing vacation we have ever taken. I will most definitely return to Hotel Renew!!

Stayed September 2013, travelled with family
Helpful?
1 Thank sherri685
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 22 July 2014
Aloha Sherritrosky85,

What a pleasure it was to read your excellent review! We are elated to hear that you and your sister had a fantastic stay with us last September! Despite the booking challenge, we are thrilled that you had a wonderful visit and that we were able to provide you with two beautiful ocean view rooms! We are glad that you found our premier Waikiki location to be convenient, and that we were a part of the most amazing vacation you have ever taken! We are humbled to receive such high praise about our staff and rooms, and sincerely look forward to another opportunity to serve you!

Mahalo,

Stephanie Helms
Guest Services Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Renew

Property: Hotel Renew
Address: 129 Paoakalani Avenue, Honolulu, Oahu, HI 96815-3708
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#10 Business Hotel in Honolulu
#14 Romantic Hotel in Honolulu
#18 Family Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hotel Renew 3*
Number of rooms: 72
Official Description (provided by the hotel):
At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more   less 
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Also Known As:
Renew Hotel Honolulu
Ocean Tower Hotel
Hotel Renew Hawaii/Honolulu

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