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“Hard to do better !” 5 of 5 bubbles
Review of Hotel Renew

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Hotel Renew
Ranked #12 of 84 Hotels in Honolulu
Certificate of Excellence
Vienna, Austria
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hard to do better !”
5 of 5 bubbles Reviewed 10 August 2014

We went to Hawaii for our wedding and honeymoon. The employees were really nice and careful with us especially Rena. She was always very friendly and and very helpful, she recommended us very good things to do, restaurants etc. The other employees were also very polite and smilling. The welcome cocktail was excellent and the bartenders are very cool ;) This hotel is perfect for perfect holidays ! The location is very good, the room are perfectly clean, confortable and quiet, the breakfast is good and we will never forget that on our wedding day we received compliments, little presents and many other attention that made our day unforgettable ! We can't wait to return there!!!

Room Tip: The sea view makes it even better!
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yannick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 12 August 2014
Aloha Yannick R,

We are delighted that you enjoyed your honeymoon stay with us. Our amicable staff loves to make our wonderful guests feel especially welcome, and we're thrilled that Rena was exceptionally helpful. Our premier Waikiki location, relaxing rooms, and delicious breakfast help to make us a charming island oasis. It's our pleasure to welcome you with our warmest aloha and to do everything possible to make our guests feel valued and comfortable. We sincerely look forward to hosting you again.

Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,198 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (356)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hobart, Australia
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 8 August 2014

The Renew is located in an old property given a bit of a makeover. The rooms themselves are fine.Their blurb says you get a cold towel on arrival but I wasn't. No big deal, but why advertise that you do, and then don't? The website says that a continental breakfast is included, but the breakfast area is tiny, no more than an alcove off the lobby, with seating for no more than a dozen people. I gave up on breakfast there and went elsewhere. They also state that guests have access to 2 pools, but they (and the gym) are next door at the bigger Aston Waikiki Beach Hotel which is a bit of a deterrent to using them. This isn't a bad hotel, but nor is it good enough for me to want to stay there again.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank cathrob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

From checkin to checkout, I had a wonderful experience at hotel renew. The staff were very welcoming, caring and able to assist with everything. The hotel has a good vibe about it, the size of it makes it feel intimate and comfortable. My room had a great view of the ocean and the street life below. The room layout is well set out. There is plenty of fitness activities nearby including a gym that guests can access across the road and Diamond Head National Park is a good but manageable couple of miles walk away. Will certainly return again.

Room Tip: High floor ocean view rooms are great
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  • Stayed August 2014, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Graham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 7 August 2014
Aloha Graham L,

We are humbled to receive such high praise about you recent experience with us! Thank you for choosing to relax at our island oasis and for sharing some your stay's details with the Trip Advisor community. Our friendly staff is happy to be of assistance with anything our valued guests may need. We are delighted to learn that you enjoyed the beautiful ocean view and the premier Waikiki location of our property. It will be our pleasure to welcome you back!

Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los angeles
1 review
4 of 5 bubbles Reviewed 6 August 2014

Great stay- literally down the street from Waikiki Beach great location, free movies, bar tender was great KC best Mai Tai in town - staff was very helpful, offers great pineapple juice upon arrival - towels and beach mats complimentary - reasonably priced

  • Stayed August 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dhrn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 6 August 2014
Aloha Dhrn2,

Thank you for your sparkling review of your stay with us! We are elated to hear that you enjoyed our premier Waikiki location, Club Renew package, and amicable staff. I will make sure to share your kind words with KC. We're thrilled that felt welcomed and comfortable. Should your travels ever bring you back to Oahu, it would be our pleasure to host you again.

Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 5 August 2014

The Hotel Renew was booked for us by Omega World Travel that was suggested we call by the military at Pearl Harbor. They recommended Hotel Renew and made our reservation for 7/25 thru 8/2/14. We were returning to Hawaii for our 55th Wedding Anniversary. We were married there in 7/29/59 before it ever became a state. We were there 18 months and did not return until 1987 (27 years after we left) and the changes were amazing but still beautiful. This time, again 27 years the changes were again unbelievable and not for the better. Waikiki Beach was dirty and the whole area disgusting. The only pleasant experience was at the hotel and the lovely dinner at the Marriott. I would like to recognize and praise the following..Front Desk, Rena, Anne, Grace,, Paula, Angie and Kelii and the bellmen, Warren, Jo, John and Rey and also our WONDERFUL maid Rozanne who presented us with 5 beautiful Leis when we checked out. The staff and the management sent up a lovely bottle of champagne and a box of chocolates on our anniversary .. they truly made us feel like celebraties. Having worked in the hotel industry for 30 years in Nebraska and then in Sacramento I know how hard they work to please and they need to know how much we appreciate their efforts. I'm not sure we will ever be able to return to Hawaii, however, if we do trust me we will return to our home away from home the HOTEL RENEW. Thank you for giving me the opportunity to share this with you.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
Helpful?
Thank LaVonne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 6 August 2014
Aloha LaVonne M,

We so appreciate your excellent review of your recent stay with us! Thank you for choosing to spend your anniversary at Hotel Renew. It's our greatest pleasure to host terrific guests like you, and we are humbled to receive such high praise about your visit. Thank you for your kind words about our staff, as we strive to make all of our valued guests feel welcome and comfortable. We are thrilled that you enjoyed the champagne, chocolates, and leis. Thank you for calling us your "home away from home," as we always seek to provide an island oasis for our guests. Should your travels ever bring you back to Hawaii, we look forward to hosing you again!

Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator


Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 4 August 2014

Me and my wife stayed there for just over a week we paid extra to get an ocean view room we looked out the window and there was a giant palm tree blocking most of the view... We also paid quite a bit to stay there for the time period and come to find out when you check in the have you sign the hotel agreement just like everywhere else but what the don't tell you is that it's vale parking only and the charge you $25 pr night we stayed for 9 days it adds up quick.... Plus because you get breakfast (which was fruit and some small pastries) and a play station in your room they charge you another $25 fee pr night so I paid about $2000 if not more for the room and the throw on another 4 to 500 on top of it with out telling me if I knew that I would have told them to keep the play station and I'll park on the street... And the rooms we're small and the bathrooms only had a stand up shower, it would have been nice to have a tub to "relax" in... The only good thing was tiki's bar in the hotel right next door to us!

  • Stayed July 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Mr_bryant3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Relations Manager at Hotel Renew, responded to this review, 5 August 2014
Aloha Mr_Bryant3,

Thank you for taking the time to review your visit with us here at Hotel Renew by Aston. We truly appreciate any and all feedback, as we continually strive to improve upon the experience that we offer.

In addressing your concerns, it’s regrettable that the valet parking and Club Renew programs were not adequately communicated to you. Parking in Waikiki is extremely limited, and a hassle that no one should have to deal with while on vacation. To remedy this issue, we offer valet parking to our guests. To enhance the value of this service, we are mindful in keeping the price below the average of the surrounding hotels. I would also like to confirm that we do in fact offer a comprehensive amenity package that is advertised on our website. This includes use of two resort pools, fitness center, Jacuzzi, wifi, in-room Keurig coffee machine and laptop safe, unlimited access to PS3 games and DVDs, Aroma concierge service and mobile concierge app, and continental breakfast each morning, among other items. We offer this as a way to enhance the Renew Experience while simultaneously giving tremendous value to our guests. Some of our rooms do have bath tubs, I do wish we would have been notified of your preference and we would have been happy to issue you a room move to accommodate your preference. It’s great that you enjoyed Tiki’s, though we wish that more of your experience with us were as enjoyable.

Thank you again for your open and honest assessment. Please feel free to contact me anytime at res.new@astonhotels.com with additional feedback. We wish you the best in your future travels and look forward to welcoming you back soon.

Angeli F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 3 August 2014 via mobile

Having stayed at a couple other resorts in Waikiki, for the price, this hotel is GREAT! Service is impeccable. They had chocolates and champagne delivered to the room for our anniversary (bonus). It's less than 100 ft from the beach. I'd definitely stay here again; Loved it!

Stayed August 2014
Helpful?
Thank bel674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this review, 4 August 2014
Aloha Bel674,

Thank you for your fantastic review! It's our pleasure to host wonderful guests like you, and it was our privilege to help you celebrate your anniversary. We're elated to hear that you enjoyed our premier Waikiki location and excellent service! We look forward to welcoming you back again!

Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Renew

Property: Hotel Renew
Address: 129 Paoakalani Avenue, Honolulu, Oahu, HI 96815-3708
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#10 Business Hotel in Honolulu
#14 Romantic Hotel in Honolulu
#18 Family Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hotel Renew 3*
Number of rooms: 72
Official Description (provided by the hotel):
At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more   less 
Reservation Options:
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Also Known As:
Renew Hotel Honolulu
Ocean Tower Hotel
Hotel Renew Hawaii/Honolulu

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