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“Clean boutique hotel, A+ location!”
Review of Hotel Renew

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Hotel Renew
Ranked #16 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed 23 August 2014

I thoroughly enjoyed my stay here. The staff was so kind and helpful from valet to the front desk to housekeeping. Char was such a gem to meet. She offered all the local inside tips and runs a fun atmosphere at her bar. Rooms were clean and simple and so relaxing. The location can't be beat. I visit for work and am able to play after a long day. Just a quick walk to the beach for a swim before dinner... Perfect! The only frustration was the internet access... Intermittent and unreliable. This unfortunately keeps me from coming back for business as it is so crucial to have internet to conduct business. But if on holiday, then this is the perfect setting. Small, personal and up intimate.

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
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Thank 2berg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this reviewResponded 25 August 2014

Aloha 2berg,

Thank you for sharing your outstanding review! We are thrilled that you enjoyed your stay with us. Thank you for your kind words about our valet team, housekeeping staff, and Char. Our modern, beautiful rooms are great for a relaxing island get away! It's wonderful that you enjoyed our premier Waikiki location! We are sorry to hear about the challenges you experienced with the Wi-fi, and we thank you for bringing them to our attention. We appreciate constructive guest feedback, as we are always trying to improve upon the experience we provide. We would love another opportunity to host you.

Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator

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473 - 479 of 2,306 reviews

Reviewed 20 August 2014

I recently visited Hotel Renew for two nights, on the back end of my week-long sabbatical on the island of Oahu. The staff was friendly and accommodating - loved the complimentary beach chairs and beach towels, the location was steps away from Waikiki and the beautiful Pacific ocean/ Kapiolani Park. The room felt like a cool sanctuary; clean, neat and modern. They also offer a complimentary continental breakfast and use of the Marriot gym and pool. The Renew is such a nice break from the heat and the crowds. Visit the Hotel Renew lobby bar - it's a must after a long day or for an early night cap. KC the bartender/master mixologist is friendly and as a host, a breath of fresh air. She'll not only create your favorite cocktail, she'll suggest local places to dine. I highly recommend Hotel Renew if you want a more intimate experience in Honolulu.

  • Stayed: August 2014, travelled solo
    • Location
    • Rooms
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Thank TaraNoelani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this reviewResponded 20 August 2014

Aloha TaraNoelani,

Thank you for staying with us for the end of your sabbatical and for your magnificent review. We are delighted to learn that our friendly staff and convenient location were to your satisfaction. It's wonderful that you enjoyed our modern, relaxing rooms and delicious breakfast. Our charming ambience and diligent, attentive staff help to ensure an excellent experience of aloha and comfort for our valued guests. Thank you for your kind words about KC. I will make sure to share your compliments with her. Should your travels bring you back to Waikiki, we would be honored to host you again.

Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator

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Reviewed 18 August 2014

Overall very satisfied, this was our first trip to Hawaii. The highlight for us was Char the Cocktail waitress who gave us the insider tips on where to eat and drink. On top of that Char makes the greatest cocktails east of the International Date Line!

  • Stayed: August 2014
    • Value
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1  Thank clivegirdham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this reviewResponded 21 August 2014

Aloha Cilve G,

Thank your for your spectacular review! We are delighted that you had an enjoyable stay with us for your first time in Hawaii. Thank you for your kind words about Char. We will make sure to pass your compliments along to her. We would be honored to welcome you back!

Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator

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Reviewed 13 August 2014

This hotel is in an excellent location only minutes walk from the beach. We stayed in the ocean view room that was a good size, modern, clean and had a terrific view of the ocean. The staff here is what makes this hotel a terrific place to stay - they made our stay that much easier and memorable. Breakfast isn't the best in the world, but it was adequate (coffee, juice, fruit salad, pastries). Highly recommended for its location, price-point and customer service.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Ray Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this reviewResponded 14 August 2014

Aloha Ray Y,

Thank you for your wonderful review of your stay with us! We are delighted that you enjoyed our excellent location and relaxing, modern rooms. It's our privilege to provide an island oasis with terrific ambience and competent, attentive service. Our friendlly staff would love to welcome you back again for another terrific stay!


Mahalo nui loa,

Stephanie Helms
Guest Services Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Staff lovely and accommodating. But breakfast arrangement terrile area in the foyer and not enough room or variety of food Room needed a redo a bit dated. Good location but I think not good value for money as we looked at others around us were better for same or
Less money. And noisy room with aircon fans outside our room. No pool it's across the road given swipe cards to use.

Room Tip: Unfortunately room right above a large aircon fan. Kept going on and off sounded like a plane land...
See more room tips
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Service
4  Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Manager at Hotel Renew, responded to this reviewResponded 3 September 2014

Aloha Michelle R,

Thank you for taking the time to review your recent stay with us here at Hotel Renew by Aston. I’m glad to hear you enjoyed our friendly and attentive team members, as well as the prime location just steps away from fabulous Waikiki Beach. Being a small and intimate boutique property, we do have limited space with which to operate, but always work diligently to ensure all guests are well taken care of and provided with a continuously refreshed supply at breakfast.

Furthermore, we completed renovations of the property in 2008, and have been working proactively ever since to maintain and upgrade our facilities. I do wish that we would have been notified at the time of any issues with your room, as we would have been happy to do anything possible to remedy the situation. Guest service is our priority here at Hotel Renew by Aston, and we would relish the opportunity to better serve you in the future.

Mahalo once again for your thoughtful review, and best wishes for wherever your travels may take you.

Angeli F.

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Reviewed 12 August 2014

We chose this hotel mainly for the location to the Waikiki Shell for a concert, and it did not disappoint. It was very convenient to everything including the beach, concert, zoo, bus stops and good restaurants. The hotel was very quiet and quaint with very good service. We appreciated the continental breakfast and just walked next door to the ABC store to get our egg/sausage dish for protein. The coffee, fruit and various pastries, scones, etc. were nice to have available. We didn't take advantage of the free DVD's or drinks, but we did go to the Marriott pool which was great after hiking Diamondhead. The room itself was a nice large size with plenty of storage space so we weren't tripping over our luggage. All in all, we were happy with our choice and would recommend this to anybody who doesn't need to stay in a huge resort.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
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1  Thank GBGal12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Guest Services Coordinator at Hotel Renew, responded to this reviewResponded 12 August 2014

Aloha GaelaP,

Thank you for your spectacular review of your recent stay with us! We are pleased to hear that our location was convenient for your needs and that we succeeded in providing excellent service throughout your visit. It's fantastic that you enjoyed our delicious breakfast and comfortable rooms. Thank you for sharing your experience here on Trip Advisor. We would be honored to host you again!

Mahalo nui iloa,

Stephanie Helms
Guest Services Coordinator

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Reviewed 11 August 2014 via mobile

An otherwise lovely vacation is being ruined by the fact that this old inner-spring mattress makes restful sleep impossible rate bed. Ruined vacation because the nice hotel has really cheap bed.

You can feel the old inner-spring mattress poking every pressure point.

The only thing worse than the six hour flight to Oahu, was the six hours a night sleeping on the worn out mattress at the Renew.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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3  Thank RelaxedVacationing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angeli F, Manager at Hotel Renew, responded to this reviewResponded 3 September 2014

Aloha RelaxedVacationing,

Thank you for choosing to stay with us here at Hotel Renew by Aston, and providing valuable feedback with which we can better serve you in the future. It’s nice to see that you enjoyed an otherwise lovely vacation, which I’m confident was due in no small part to our premier location and friendly staff. We place an enormous emphasis on guest comfort and superb service, so I do wish that this had been brought to our attention at the time of your stay. In fact, Hotel Renew by Aston has increasingly become known for its luxurious beds over the years, therefore I’m certain that we would have been able to resolve the issue to your satisfaction. Feel free to contact me directly at res.new@astonreservations.com so that I can have our Executive Housekeeper inspect the room in question. We will make changes accordingly.

Once more, thanks for your honest review and best of luck in your future travels. We look forward to welcoming you back.

Angeli F.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Renew

Address: 129 Paoakalani Avenue, Honolulu, Oahu, HI 96815-3708
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#10 Business Hotel in Honolulu
#14 Romantic Hotel in Honolulu
Price Range: £131 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Renew 3*
Number of rooms: 72
Official Description (provided by the hotel):
At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more   less 
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Also Known As:
Renew Hotel Honolulu
Ocean Tower Hotel
Hotel Renew Hawaii/Honolulu

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