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“You can do better than this budget hotel”
Review of Hotel Renew

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Hotel Renew
Ranked #16 of 84 Hotels in Honolulu
Certificate of Excellence
Boston
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“You can do better than this budget hotel”
Reviewed 8 May 2009

Why all the glowing reviews? This is an old building a block off Waikiki that has been refreshed with a coat of paint and does indeed have a friendly, helpful staff and a few extras like free wireless and breakfast. The hallways are tired and untidy; my room had one of the filthiest showers I've ever seen (mold, grime on the doors and tub floor, hairs everywhere, a slow drain--I wore my flipflops in the shower) and lumpy, old beds disguised with new bedding. The positive reviews on Tripadvisor made me choose this place, but I think I could have had far better value and a cleaner room and better bed elsewhere, which makes me think the people who like this hotel are too easily impressed.

  • Stayed April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ktkn111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plouie, Hotel Manager at Hotel Renew, responded to this review, 13 May 2009
Dear ktkn111,

We sincerely appreciate you taking the time to provide us with feedback regarding your recent stay with us here at Hotel Renew. I am pleased to hear that you had the chance to interact with our warm, friendly staff that everyone seems to love so much. It is also great that you were able to take advantage of the complimentary wireless internet and filling breakfast that we provide each day. I am however disappointed to hear that you were not fully satisfied with our newly renovated luxury designer guest rooms. Being that we pride ourselves on exceptional service, had we been notified of even the slightest issue concerning your room, we would have promptly done everything in our power to accomodate you. That said, we would love to have you back again in the future. We would like nothing better than to show you the best we have to offer, and make your experince like that of all our other valued guests - one to remember. Again, we thank you for your feedback, and for choosing to spend your Hawaiian vacation with us here at Hotel Renew.

Much Aloha,

P. Louie
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
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marketcaptain
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 May 2009

My family and I just love this hotel, the location is great with easy access to all Waikiki has to offer. The staff are very accomodating, Grace at the Front Desk is very accomodating and helpful. Housekeeping was very attentive and greeted us each morning. The breakfast in the morning is a great feature, nice selection of fresh fruits, juice, coffee, cereals, pastries, yogart and coffee. The FREE internet service was hassle free. The valet parking was easy and reasonable compared to some other hotels. This hotel is a gem and will be back.

  • Stayed May 2009, travelled with family
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank marketcaptain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 May 2009

In some respects, this seems to be an impressive smartening-up of what was apparently a rather run-down hotel not so long ago. We were pleasantly surprised at the proximity to the Waikiki beachfront, but this didn't quite take the edge off the $AUD485 a night tariff. The rooms and corridors are already starting to show signs of wear.
The refurbishment has left the room a bit pokey, and it quickly becomes cluttered. Our suite had an impressive ocean outlook, but there was no balcony, and the airconditioning unit made it awkward to admire the view. There was no insect screen on the window, although we were not bothered by any bugs -- even with the window open all night.
The bed was outstanding.
One of the biggest drawbacks is the lack of seating in the breakfast area. There are only five tables for a 70-room hotel: woefully inadequate.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plouie, Hotel Manager at Hotel Renew, responded to this review, 7 May 2009
Dear Neatnik66,

Thank you very much for your feedback. Hotel Renew was previously known as Ocean Tower Hotel, a budget priced hotel, where after renovations were completed in April 2008, became a popular choice by travelers all over the world mainly for our exemplary customer service and beautifully appointed rooms that has had everyone talking. We are not your typical hotel. We give attention to every little detail to make your stay with us unforgettable. Our rooms provide ample space for your belongings with platform beds, a closet and dresser. Balconies are based on availability and request only because they are not offered in all of our rooms-only a select few. Our location is conveniently steps away from famous Waikiki beach, fine dining and world class shopping. We hope that you choose us in the future for your next Hawaiian vacation. We would love to have you back with us. Once again, thank you for your review.

With Warmest Aloha,

P. Louie
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 April 2009

The Hotel Renew is a lovely boutique hotel amid a sea of enormous chain hotels on Waikiki. It is only one block from the beach, and the hotel provides beach towels, chairs, and boogie boards. The rooms are contemporary, environmentally-conscious, and comfortable. The bed, in particular, is fabulous! The small lobby is a serene place to hang out. But perhaps the best part about the hotel is the staff -- they will assist you in finding the best local restaurants (try Pearl for Vietnamese and Uncle Bo's for Pacific Rim cuisine), organizing a day trip to the stunning north shore, and making the most out of Waikiki. The hotel does not have any outdoor space, and it would have been nice if they had designed a roof deck bar or something along those lines. But aside from that one criticism, I have only good things to say about my stay at the Hotel Renew.

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carrual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 April 2009

A short walk to Waikiki Beach, with proximity to various good dining. The rooms are relaxing and beautiful. The service is quick, helpful, attentive, and always with a smile. So very clean, and a good place to cool off if the beach makes you hot. Included breakfast is anything but skimpy. It's a lovely continental offering. Great bedding with comfort.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heymarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chania Town, Greece
Level 4 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 April 2009

After reviewing the other reviews on TA about Hotel Renew the only thing that we can add is that the small boutique hotel does indeed feel like home. From the valet attendants, to the check in staff..this hotel was really cool. There are better hotels which are typically more expensive in the Waikiki area but this really felt like a seasoned travelers hotel.

Though it has a walking proximity to the beach, small bar-with limited hours-though Colby does make pretty good drinks at the bar, no refrigerators...they call them environmentally friendly drink coolers. Well they look like old beat up fridges that have the coolant removed. Don't tease the guests..if you don't want fridges then remove the placeholders. They even tell you that if you want them to be cooler you can get the ice off the 5th floor..(environmental trade-off??)

The thing that makes this hotel awesome is the staff. Even though we went Island hopping for a couple of days, when we returned they treated us like returning family. The hotel possesses a southeastern Asian calmness. A definite winner.

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Beans B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaneohe, HI
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2009

It was just what we needed for our mini honeymoon.
We live on the island so we just needed a place to relax and we found it. The staff was friendly and courteous from the moment we stepped through the doors til the time we left.
they offer a nice continental breakfast every morning. It's so close to everything: the beach, restaurants, royal hawaiian shopping center, kapiolani park, the honolulu zoo, and the aquarium.
They don't have a restaurant in the hotel, but waikiki is full of wonderful restaurants and all within walking distance. No pool either but why swim in a pool when you have the whole ocean to play in. they also have beach chairs, mats, and towels for you if you want to go out to the beach.
Even though the hotel was booked solid, we never heard any of our neighbors. I would recommend this to anyone who wants to just relax and not have to worry about moving about a giant resort just to get from the parking lot or check in to your room. everything is in just 1 building.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pigmilse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Renew

Property: Hotel Renew
Address: 129 Paoakalani Avenue, Honolulu, Oahu, HI 96815-3708
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#10 Business Hotel in Honolulu
#14 Romantic Hotel in Honolulu
#18 Family Hotel in Honolulu
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Renew 3*
Number of rooms: 72
Official Description (provided by the hotel):
At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more   less 
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Also Known As:
Renew Hotel Honolulu
Ocean Tower Hotel
Hotel Renew Hawaii/Honolulu

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