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“A Waste of Time and Effort”
1 of 5 bubbles Review of Hotel Renew

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Hotel Renew
Ranked #16 of 84 Hotels in Honolulu
Certificate of Excellence
Toronto, Ontario
Level Contributor
112 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
“A Waste of Time and Effort”
Reviewed 10 May 2009

After an amazing 11 days in Maui and the Big Island we arrived at the Hotel Renew for our last three days in Honolulu. We booked this 5 months in advance and had provided a one night deposit as required. We arrived early at 2 p.m. We had to stumble through the doors with our 4 bags ... not valet/bell hop to be seen. The lobby is very small and dark . We waited in line for a few minutes ... no big deal. We were told our room was not available and they provided a suggestion for lunch. Arrived back at 3:10 p.m. (check in was at 3:00 p.m.) and the more senior person of the group (they all looked very young)) had a look of panic in her eyes ... there was another couple waiting as well. We were told to have a seat and that they would call the cleaning staff to see how much longer it would take. After twenty minutes we asked again and they said it would be another 45 minutes, no apology, no explanation. Getting the sense they had overbooked, we called the Marriott Waikiki and they had rooms available at a similar rate. We walked across the street and were checked in within minutes ... and upgraded to a partial oceanview for no extra cost. No apologies from the staff at Hotel Renew. They seemed okay that we wanted to leave ... and we are not completely convinced they even had a room for us. They did however give us our deposit back right away on our credit card. I would not recommend this hotel.

  • Stayed April 2009, travelled as a couple
    • Location
Helpful?
6 Thank kates70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plouie, Hotel Manager at Hotel Renew, responded to this review, 13 May 2009
Dear kates70,

First off, I would like to thank you for the feedback you have provided. We always welcome guest comments, whether glowing or otherwise. I would also like to take this oppurtunity to apologize for your unfortunate experience here at Hotel Renew. Being that we pride ourselves on our impeccable guest service, hearing about the fact that you did not have the opportunity to stay with us no doubt leaves us very unfulfilled. To clarify, we did indeed have one of our beautifully appointed guests rooms available for you on the day of your arrival. The delayed check in arose from circumstances beyond our control. Rest assured this was an isolated incident, and in fact we have been known to regularly accomodate for early arrivals. If given the oppurtunity, we would love to have you back in the future, so that you too can exerience the unparalleled service and rejuvenating atmosphere that everyone is talking about here at Hotel Renew.

With Warmest Aloha,

P. Louie
Hotel Manager
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2,232 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2009

I've stayed at a few boutique (W-esque) hotels and I would rank this hotel as average. I didn't have a terrible experience nor did I have the most exceptional experience. The hotel really for us, was a place to take a shower and sleep between our busy days.

The good part about the hotel is that it is not a tourist or commercial hotel. If you want to get away from the hustle and bustle of the busy streets of Waikiki, I suggest staying here. The bed was very comfortable and spacious. The staff was friendly and tried to accommodate any of our needs. When we needed a rental car, they were able to find the best value for us. They also provided towels and boogie boards (note: they were more like children's kickboards).

Now some bad parts of the hotel is that if you didn't turn up your AC, it would get hot and humid very fast (like it was all the time in the hallways). The worst part is the lack of water pressure in the showers, the showers at the beach have better pressure. The walls are thin, so noise control is a problem. We heard children and a dog next door as well as people slamming their room door (and don't forget the loud drunken groups of men prowling the streets late at night, but that happens everywhere). The valet staff were not as knowledgeable about the island when we asked questions about where to go and how to get there. And I didn't get the 'family' feel that a lot of the reviews gave here. I witnessed it, but didn't experience it. I just felt like a regular guest at any other hotel, so some of these reviews may skew your opinion of the staff and your expectations. The staff recognized us, but weren't jumping out of their seat to make our stay any more memorable than the next couple walking in.

Like I said before, the hotel wasn't a place where we spent most of our time. So if you're taking a vacation that involves a lot of bedroom time, don't stay here (due to lack of room service any other amenities). But if you're looking for a quaint place to sleep that is aesthetically pleasing and comfortable, this hotel will suffice. Our vacation was weighted more on the activities rather than the hotel itself. Could it have been better? Yes, but it was enough and it didn't make or break our vacation. Just be aware, it may be anti-climactic for you if you feed too much into the reviews.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oliverandcompany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 May 2009

Why all the glowing reviews? This is an old building a block off Waikiki that has been refreshed with a coat of paint and does indeed have a friendly, helpful staff and a few extras like free wireless and breakfast. The hallways are tired and untidy; my room had one of the filthiest showers I've ever seen (mold, grime on the doors and tub floor, hairs everywhere, a slow drain--I wore my flipflops in the shower) and lumpy, old beds disguised with new bedding. The positive reviews on Tripadvisor made me choose this place, but I think I could have had far better value and a cleaner room and better bed elsewhere, which makes me think the people who like this hotel are too easily impressed.

  • Stayed April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ktkn111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plouie, Hotel Manager at Hotel Renew, responded to this review, 13 May 2009
Dear ktkn111,

We sincerely appreciate you taking the time to provide us with feedback regarding your recent stay with us here at Hotel Renew. I am pleased to hear that you had the chance to interact with our warm, friendly staff that everyone seems to love so much. It is also great that you were able to take advantage of the complimentary wireless internet and filling breakfast that we provide each day. I am however disappointed to hear that you were not fully satisfied with our newly renovated luxury designer guest rooms. Being that we pride ourselves on exceptional service, had we been notified of even the slightest issue concerning your room, we would have promptly done everything in our power to accomodate you. That said, we would love to have you back again in the future. We would like nothing better than to show you the best we have to offer, and make your experince like that of all our other valued guests - one to remember. Again, we thank you for your feedback, and for choosing to spend your Hawaiian vacation with us here at Hotel Renew.

Much Aloha,

P. Louie
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
marketcaptain
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 May 2009

My family and I just love this hotel, the location is great with easy access to all Waikiki has to offer. The staff are very accomodating, Grace at the Front Desk is very accomodating and helpful. Housekeeping was very attentive and greeted us each morning. The breakfast in the morning is a great feature, nice selection of fresh fruits, juice, coffee, cereals, pastries, yogart and coffee. The FREE internet service was hassle free. The valet parking was easy and reasonable compared to some other hotels. This hotel is a gem and will be back.

  • Stayed May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marketcaptain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 May 2009

In some respects, this seems to be an impressive smartening-up of what was apparently a rather run-down hotel not so long ago. We were pleasantly surprised at the proximity to the Waikiki beachfront, but this didn't quite take the edge off the $AUD485 a night tariff. The rooms and corridors are already starting to show signs of wear.
The refurbishment has left the room a bit pokey, and it quickly becomes cluttered. Our suite had an impressive ocean outlook, but there was no balcony, and the airconditioning unit made it awkward to admire the view. There was no insect screen on the window, although we were not bothered by any bugs -- even with the window open all night.
The bed was outstanding.
One of the biggest drawbacks is the lack of seating in the breakfast area. There are only five tables for a 70-room hotel: woefully inadequate.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank neatnik66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plouie, Hotel Manager at Hotel Renew, responded to this review, 7 May 2009
Dear Neatnik66,

Thank you very much for your feedback. Hotel Renew was previously known as Ocean Tower Hotel, a budget priced hotel, where after renovations were completed in April 2008, became a popular choice by travelers all over the world mainly for our exemplary customer service and beautifully appointed rooms that has had everyone talking. We are not your typical hotel. We give attention to every little detail to make your stay with us unforgettable. Our rooms provide ample space for your belongings with platform beds, a closet and dresser. Balconies are based on availability and request only because they are not offered in all of our rooms-only a select few. Our location is conveniently steps away from famous Waikiki beach, fine dining and world class shopping. We hope that you choose us in the future for your next Hawaiian vacation. We would love to have you back with us. Once again, thank you for your review.

With Warmest Aloha,

P. Louie
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 April 2009

The Hotel Renew is a lovely boutique hotel amid a sea of enormous chain hotels on Waikiki. It is only one block from the beach, and the hotel provides beach towels, chairs, and boogie boards. The rooms are contemporary, environmentally-conscious, and comfortable. The bed, in particular, is fabulous! The small lobby is a serene place to hang out. But perhaps the best part about the hotel is the staff -- they will assist you in finding the best local restaurants (try Pearl for Vietnamese and Uncle Bo's for Pacific Rim cuisine), organizing a day trip to the stunning north shore, and making the most out of Waikiki. The hotel does not have any outdoor space, and it would have been nice if they had designed a roof deck bar or something along those lines. But aside from that one criticism, I have only good things to say about my stay at the Hotel Renew.

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carrual
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 April 2009

A short walk to Waikiki Beach, with proximity to various good dining. The rooms are relaxing and beautiful. The service is quick, helpful, attentive, and always with a smile. So very clean, and a good place to cool off if the beach makes you hot. Included breakfast is anything but skimpy. It's a lovely continental offering. Great bedding with comfort.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heymarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Renew

Property: Hotel Renew
Address: 129 Paoakalani Avenue, Honolulu, Oahu, HI 96815-3708
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#10 Business Hotel in Honolulu
#14 Romantic Hotel in Honolulu
#18 Family Hotel in Honolulu
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Renew 3*
Number of rooms: 72
Official Description (provided by the hotel):
At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more   less 
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TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Sabre Hospitality Solutions, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hotel Renew reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Renew Hotel Honolulu
Ocean Tower Hotel
Hotel Renew Hawaii/Honolulu

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