After an amazing 11 days in Maui and the Big Island we arrived at the Hotel Renew for our last three days in Honolulu. We booked this 5 months in advance and had provided a one night deposit as required. We arrived early at 2 p.m. We had to stumble through the doors with our 4 bags ... not valet/bell hop to be seen. The lobby is very small and dark . We waited in line for a few minutes ... no big deal. We were told our room was not available and they provided a suggestion for lunch. Arrived back at 3:10 p.m. (check in was at 3:00 p.m.) and the more senior person of the group (they all looked very young)) had a look of panic in her eyes ... there was another couple waiting as well. We were told to have a seat and that they would call the cleaning staff to see how much longer it would take. After twenty minutes we asked again and they said it would be another 45 minutes, no apology, no explanation. Getting the sense they had overbooked, we called the Marriott Waikiki and they had rooms available at a similar rate. We walked across the street and were checked in within minutes ... and upgraded to a partial oceanview for no extra cost. No apologies from the staff at Hotel Renew. They seemed okay that we wanted to leave ... and we are not completely convinced they even had a room for us. They did however give us our deposit back right away on our credit card. I would not recommend this hotel.
- Official Description (provided by the hotel):
- At the center of it all, yet a world away from ordinary, Hotel Renew is an oasis of calm for savvy travelers seeking a more intimate Waikiki experience. This designer boutique hotel is a one-of-a-kind property offering sophisticated serenity throughout its 72 freshly designed rooms. Situated at the center of Waikiki's vibrant shopping and dining area, the hotel is a retreat that promotes wellness and rejuvenation with natural elements reflecting the beauty of Hawaii. ... more less
- Reservation Options:
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- Also Known As:
- Renew Hotel Honolulu
- Ocean Tower Hotel
- Hotel Renew Hawaii/Honolulu