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Best Western The Plaza Hotel
Ranked #55 of 84 Hotels in Honolulu
Reviewed 18 April 2014

Not the best hotel I've ever stayed in, but the friendly staff made up for the outdated surroundings. Hotel needs to be renovated badly, and yes it is super close to the freeway and airport so expect some noise. It is not all that bad and will not keep you awake if trying to sleep. The free shuttle is a plus, but the resturant leaves much to be desired. On the flip side you are close to the local bus stops that can get you pretty much anywhere you want to go. Or you can walk a half block to some fast food restaurants.

  • Stayed: March 2014, travelled as a couple
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2  Thank Miller1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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911 - 917 of 1,473 reviews

Reviewed 15 April 2014

The rooms were very outdated but at least they were clean. It is right next to a freeway and the airport but the noise wasn't as bad as I expected - we were still able to get some sleep. The heating/cooling system had a thermostat but I'm pretty sure it didn't control anything. The room was quite cold and we could not get any change in temperature. The air was also very dusty - probably could use some filter changes. Shuttle to/from airport was very convenient. On site restaurant had ok food, slow service and was expensive -- but hey, it's Honolulu -- nothing is cheap here!

Room Tip: Might want to stay on a lower floor in case you want to use the stairs. The elevators, like most eve...
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  • Stayed: March 2014, travelled as a couple
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Thank DoreneH_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

The first 30 seconds were overwhelmingly DEPRESSING. A dark uninviting lobby in the middle of a total GHETTO area at the end of a runway at HNL International. Freeway right out the window, peeling film on windows. windows rattle. NOISE everywhere.. FREEWAY, AIRPORT. One of the ALL TIME most depressing hotel experience Ive ever had in my 40 years of traveling.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
Thank K D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brent K, Manager at Best Western The Plaza Hotel, responded to this reviewResponded 8 May 2014

Aloha K D,

Thank you for staying at Best Western the Plaza Hotel in April. We are appreciative of your patronage.

After reading your review, we would like to extend our sincere apologies we were not able to meet your expectations. Yes, we are an airport hotel and so we are located near the airport and to an industrial area. However, there are plans to renovate the area surrounding our hotel in the next few years.

Regarding our hotel itself, we are in the process of upgrading our facilities and improving on some of the concerns you mentioned. Though we are not able to move the freeway, we are looking at ways to address the concern.

Thank you again for staying with us and we hope to welcome you back in the future.

Mahalo,
Brent Kitsu
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2014

Don't expect a 5 Star hotel, it is just an excellent place to stay. The first positive is the shuttle from (& to) the airport. The second that it is on bus routes to Honolulu & Waikiki and also the Pearl Harbour complex. Also don't expect Haute Cuisine just good wholesome food and plenty of it. But I would recommend the Friday Buffet, especially the crab legs!! Then if there is a problem the GSMs will sort it out rapidly & efficiently. The staff are excellent throughout.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank michaelwI5786VY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2014

I stayed here one night before starting a week long cruise. Staff was very friendly and helpful, room was adequate but could use some updates. Bathroom very small and tub had many stains. There is a Starbucks and a couple of small restaurants within walking distance -- however not a great neighborhood and wouldn't walk it at night. Desk staff stored our luggage the next day when we toured Pearl Harbor which was very helpful. Taxis are always available out front.

Stayed: March 2014, travelled as a couple
Thank catlade54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

Well located, good shuttle service with very nice drivers between the hotel and the airport. Quick registration, smiling welcome. Room spacious, clean. Furniture ok, bathroom ok. The main problem is access to food. restaurant is not open for lunch, and not open for diner except during the weekend. As a rule when I use an airport hotel, I am tired, already travelled during the day, not eaten during flight, and want to eat room service and sleep. I agree that we were directed toward a small shopping mall 10 minutes away to access some food, but fast food restaurants were few (after 21h00) and only accessible after a rather unpleasant walk, dark, noisy under highway overpass. If I was a single woman, I would be very concerned with my security. This for me is a big problem. Pool is nice but try to relax with the mind numbing traffic noise... It would really be a good airport hotel if catering services were improved. Wifi is included and works well.

  • Stayed: April 2014, travelled as a couple
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Thank voyageurbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

The staff there are always pleasant and friendly, the rooms are nice, clean and large enough for families and they welcome pets too. Housekeeping staff "Fely" provided us with excellent service, her warm and friendly smile made us feel like home. Every Friday night is all you can eat Crab Buffet, yummy. The location and ammenities are more than what you would find at an very basic airport hotel. The noise level isn't as bad as you may think being nearby the airport. On a scale of 1 to 10, our family rate this a 10. Thank you BEST WESTERN The Plaza Hotel and "Les" for an awesome experience.

Room Tip: Rooms on the south side are cooler.
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  • Stayed: January 2014, travelled with family
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Thank Jamie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western The Plaza Hotel

Address: 3253 N Nimitz Hwy, Honolulu, Oahu, HI 96819-1907
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Honolulu
Price Range: £110 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western The Plaza Hotel 2.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Best Western Honolulu
Best Western The Plaza Hotel Hawaii/Honolulu

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