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“Disappointing”

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The New Otani Kaimana Beach Hotel
Ranked #28 of 84 Hotels in Honolulu
Certificate of Excellence
London, United Kingdom
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Disappointing”
Reviewed 18 September 2013

We were deciding on whether to stay in one of the bigger hotels in the main resort or the Otani in the quieter location. We decided to go with the Otani having read many positive reviews and keen to avoid a crowded beach, but unfortunately we were very disappointed. We found the hotel staff quite distant, particular in the bar (which was like a morgue most of the time), not particularly welcoming or helpful. It lacked warmth, character and was not enjoyable for us being there. We walked to the main shops and restaurants every evening but was not comfortable with all the homeless people around. The walk was about 15 mins. The beach was nice but without sunbeds or parasols it was uncomfortable staying there for a long period of time. We were surprised to see so many dogs on the beach. The room was tiny but as we don't spend much time in there it wasn't a problem for us. However, the cleaner bashing away with the hoover at 7am was not fun! Great to see the surfers early in the morning!

  • Stayed September 2013, travelled as a couple
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Helpful?
2 Thank esf44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (249)
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Dallas
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 9 September 2013

I stayed in room 812, September 1st through 7th. This was my 6th time to Oahu, 3rd time to stay in this hotel, and 2nd time to stay in this same room.

I was pleasantly surprised to find that since I stayed here in 2011, the room has been further updated. There is now a granite countertop on the sink and new tile in the bathroom. The old wallpaper has been ripped off, and new paint applied. There are new fixtures, carpeting and bedding. All in all the room is much more inviting and pleasing to the eye. My only complaint, is there is absolutely no artwork...not even any cheap travel prints. I would stick a couple of pictures on the walls of palm trees or something to make it more homey. The main common areas of the hotel are still very much out-dated, but with the open air lobby and interior....you can kinda overlook that. :-) Obviously, the view from the balcony of the ocean and the city is still spectacular. This time my neighbors were quiet, so rested wonderfully. Also, compared to previous stays at this hotel, the staff was much more pleasant. I guess it depends on who is working. They still make you pay to print your boarding pass, (what a rip-off, so just checked in with my i-phone, and then printed the boarding pass at the airport). The bar is still more expensive than any others on the strip, (11.00 for a mai-tai), and the convenience store is still more expensive than the ABC stores...but, knowing all of this, I planned accordingly and tried not to dine or shop at the New Otani stores. I still had to request a coffee maker, which seems odd that this is standard in every other hotel I stay in. And, the ironing board is one of those "dorm sized" things....granted the hotel literature said you can request coffee makers and a full sized ironing board...but, why not just provide one already?

Also odd, is the in room safe. It locked and everything...but, it was not bolted to anything. I literally could pick it up....so if someone had the inclination...they could see it was locked, and know that is where I put my valuables, and just walk away with it.....very strange.....so, New Otani...please permanently bolt the safes in the room.


Regarding Honolulu, the poor WWI monument Natatorium is still in a state of disrepair, and is an eye-sore. It is my understanding that they may be tearing this grand old structure down, instead of rehabbing it...what a shame....and, what an insult to the military, that this honor to them has suffered this fate.

Also, disappionting is the number of homeless people in the city. I have been coming here for 10 years, and the number of homeless has increased probably 10 fold in that time. Where there once were a few in the Kapiolani Park, there are now dozens camped out, ignoring the no tent and no loitering signs. As I ran nearly every morning I was there, I passed by the exact same group of homeless camped out under the structure in front of the Natatorium. They had sleeping bags on the ground and benches, various food and alcohol lined up on the wall behind them. They were always there, each morning....obviously loitering. Also I noticed a group of 3 men permanently camped out in front of the Starbucks every day, on the major corner below Lulu's...just on the sidewalk with their shopping carts and sleeping bag...one even had a sleeping bag on a blow up air floatie. I am not sure what can be done about this....and we do need to be compassionate to their plight... Currently, I enjoy staying in Waikiki, and driving to the other side of the island during the day....however, with all of the homeless...I am now toying with the idea of staying on the other side of the island...and just driving a couple of times into Waikiki. From what I read, the city says they are cracking down on the homeless population...but, obviously this is just lip service, when you see the exact same people loitering in the exact same spot for 6 days in a row.

So, the hotel has updated the rooms. It is an older hotel, and has not been gutted to the studs...or restored to its original character....so, it is not going to be a 5 star property, if that is what you are seeking. But, it is nice. It is clean. The views are spectacular. This time the staff were pleasant. And, this time my neighbors were quiet. Having it's own beach is nice, and the beach is far less crowded than those on the other side of Waikiki. The beach seems to draw more locals, and that is fun. In my opinion this is the best hotel for the price.

Room Tip: splurge and get a room with an ocean view...you are in Hawaii afterall. Also, I understand the room...
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  • Stayed September 2013, travelled as a couple
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Helpful?
13 Thank jvmaddux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 September 2013

Good location right on the beach. Close enough to walk to where all the action is and far enough from all the noise to make it nice and quiet at night. Very good king size bed, but the room was a little cramped. It would have been better with a queen size bed. Excellent restaurant overlooking the beach. The staff was very helpful. An independent travel agent was available for advice on tours etc. Overall good value for money

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank annette_hugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parker, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2013

Stayed here a couple times in 2013. It's within walking distance to Waikiki beach and shops, but far enough for a more secluded feel on its beach. The aquarium is also very close and lies between the hotel and Waikiki. Food is great and the hotel staff is very helpful and friendly. Parking is $20/day, but free at night if you park on the street after 5pm, but the street is usually full.

Room Tip: Get a corner room on the north side and you'll have a view of the ocean and Waikiki.
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  • Stayed July 2013, travelled with family
    • Value
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Helpful?
2 Thank TheJonB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 September 2013

The hotel is on the waterfront, on SanSouci Beach, and right under Diamond Head, Honolulu.
The lobby is without walls, and brings in lovely breezes from the Pacific. The restaurant and bar are within the lobby area, and the diner can enjoy views of the ocean along with the fresh air. Try the Blue Hawaiian or MaiTai coctails: you just can't get them anywhere.
Hau Tree Lanai restaurant serves a fantastic Eggs Benedict, in many styles. A legend in Honolulu. Served artfully with cloth napkins, and under the Hau Tree branches.
The staff at the desk was attentive. Beach towels are an amenity.
The hotel corridors span a center courtyard, and rooms face out to the ocean or to Diamond Head. Rooms are clean, have personal toiletries, and have a small refrigerator.
A mini market on the property sells snacks and personal needs.
When you stay here, you do not need a vehicle. To get back to Wakiki, you can walk or take a city bus. There is also a bus direct from the Honolulu airport.
A beautiful city park sits across the street from the hotel, and you can walk to Diamond Head park.
Away from Wakiki, the hotel is quiet, peaceful, convenient, and clean.
Look for the Otani hotel club pass for additional hotel bargains.
I really like this hotel!!!!!!

  • Stayed November 2012, travelled as a couple
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Helpful?
4 Thank emsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 September 2013

New Otani is well located down on the end of Waikiki at the quiet side of town. It is perfect for romantic walks around Diamond Head and the Beach in front of the hotel is the best you will find....In the early mornings the water is so calm and crystal clear.

The rooms are small but how much time would you spend in the guestroom anyway....

Hau Tree Terrace is also the best place to enjoy the sunset and breakfast

  • Stayed February 2013, travelled as a couple
    • Value
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Helpful?
2 Thank islandtraveler11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Napier, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2013

This Hotel has it's own Beach which was very handy for us....also it wasn't right in town made the stay very pleasant....food and drinks were good too and the room was tidy and clean. We had a great time in Honolulu and staying in this HoOtel was part of having a very good time :)

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Conny9876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The New Otani Kaimana Beach Hotel

Property: The New Otani Kaimana Beach Hotel
Address: 2863 Kalakaua Ave., Honolulu, Oahu, HI 96815-4016
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Diamond Head - Kapahulu - St. Louis
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#11 Spa Hotel in Honolulu
#17 On the Beach Hotel in Honolulu
#19 Business Hotel in Honolulu
#30 Family Hotel in Honolulu
#34 Romantic Hotel in Honolulu
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The New Otani Kaimana Beach Hotel 3.5*
Number of rooms: 118
Official Description (provided by the hotel):
Take advantage of its paradisiacal setting, The New Otani Kaimana Beach Hotel is a refreshing escape from the crowds of Waikiki. This boutique hotel sits right on one of Honolulu’s best white-sand beach, cradled next to the slopes of Diamond Head Crater, and located directly across from the 108 acre Kapiolani Park, perfect for those seeking a recreational or romantic. ... more   less 
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Also Known As:
New Otani Kaimana Beach Hotel
New Otani Kaimana Beach Honolulu
Kaimana Beach Hotel
New Otani Hawaii
The New Otani Kaimana Beach Hotel Hawaii/Honolulu

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