US Air put us up at this hotel after a delayed flight. Everything went wrong from the get go. Tried to get in our room and the keys didn't work. It's late we are exhausted and stuck standing in the hallway. Called from a hall phone and the front desk said they would send security....10 mins later called again...."Oh they are busy right now you will have to wait" WHAT? Security finally shows up and treats us like we are riff raff, wants our IDs, calls the front desk, reads and spells our names out repeatedly to someone on his radio, keeps us waiting and waiting giving us the fish eye like we are trying to break into the place. Finally lets us in with no apologies for THEIR SCREW UP!! Then a maintenance man comes up and works on the stupid lock for 30 mins, has to come back twice. All we got was attitiude from the front desk...We were supposed to get a convenience pack of toothbush, etc....had to call twice for that. We were issued vouchers for meals...oh sorry "THOSE" participating restaurants are closed.you are SOL. The bathroom door is rotten and peeling at the bottom and there is a crappy caulk job trying to cover the mold. Feels like a Motel 6. I am certainly going to let US Air know to NOT use this place again.
- Official Description (provided by the hotel):
- Honolulu’s landmark hotel is beside the world’s largest open-air shopping mall, and a short stroll to the inviting waters of the Pacific. Choose from over 1000 rooms, each with free WiFi and either mountain, city or ocean views. Some larger suites also include kitchen facilities. A host of dining options exist within the hotel, including a restaurant on the 36th floor. Ala Moana Hotel by Mantra also offers nearly 15,000 square feet of flexible meeting space, up to nine meeting rooms and WiFi and satellite conference facilities. ... more less
- Reservation Options:
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- Also Known As:
- Ala Moana Hotel By Mantra Hawaii/Honolulu
- Hotel Ala Moana
- Ala Moana Honolulu