The hotel is adequate, near a mall, not far to walk to places on Waikiki, but the service gets on one's nerves! I travel a lot and stay at many of the budget chain hotels for work. The service at most of those is superior to what you get here. We checked out after three days and found something else because it wasn't the slightest big relaxing. My key wouldn't work, which is the only way to get on the elevator. I went to the front and found a line with 12 people waiting to check in. So, i asked the concierge if she could just help me reprogram my key so i could go to my room. "No, you have to wait in line." Really? So, I asked one of the other people at the front desk. "No, you have to wait in line." I gave up after 20 minutes of fuming, woke up my significant other, and had him come down and get me. When i finally did get my key reprogrammed, she told me i had probably put it next to my phone. Really? I know better. Upon check out, we were charged an "upgrade fee" which we had not asked for. (If you do have to stay there, don't get a "mountain view". It's really a rooftop view of a not so great neighborhood.) When i told her we had not requested an upgrade, she said, well, i'm going to have to talk to my manager. Her manager was really kind enough to take it off our bill, since we had not asked for it. Not once, was a "sorry" heard. There's lots of other good options. I encourage you to find one.
- Official Description (provided by the hotel):
- Honolulu’s landmark hotel is beside the world’s largest open-air shopping mall, and a short stroll to the inviting waters of the Pacific. Choose from over 1000 rooms, each with free WiFi and either mountain, city or ocean views. Some larger suites also include kitchen facilities. A host of dining options exist within the hotel, including a restaurant on the 36th floor. Ala Moana Hotel by Mantra also offers nearly 15,000 square feet of flexible meeting space, up to nine meeting rooms and WiFi and satellite conference facilities. ... more less
- Reservation Options:
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- Also Known As:
- Ala Moana Hotel By Mantra Hawaii/Honolulu
- Hotel Ala Moana
- Ala Moana Honolulu