I first booked with the Aqua Surf & Spa Hotel back in May on their website. I booked more than 30 days in advance so I saved a nice chunk of change on the room. Im a big guy at 6'11" so the most important thing to me was having a king bed. I called to book a superior room with a king but was told there were no kings available at that time. So I just booked the next room up a deluxe with a king.
A few days later I decided on upgrading to a junior suite and emailed them about it. I was told it was no problem. If I recall the junior suite was $135 more for the 7 nights I would be staying there. Mahina handled all my emails and was great. A few days later I emailed her asking if it was possible to be on the top floor (Honolulu can get loud at night) and she said she'd put in a request for it. Then I asked to have the room facing Diamond Head if at all possible. (The other side of the hotel doesnt have as nice a view as the Diamond Head side btw) She responded that she'd also put that in the request as well.
I arrived arould 1pm on June 24th, two hours early for check-in. They held my bags for me at the front counter as the room wasnt ready yet and I spent the next two hours wandering around Waikiki and grabbed lunch. Came back at 3pm, and what do yuou know.....my room was on the top floor (room #1608) and facing diamond head! Couldnt have asked for anything more than that. I never had any issues with noise from outside or from the other rooms. Its definately worth it for the top floor. The bed was brand new (manufacture date on the tag was 6/15/2010!) and was very comfortable.
Yes some of the furniture in the room shows signs of wear, but then again you arent paying $300 a night at the Hilton Hawaiian Village or $450+ at the Moana Surfrider. The balcony was HUGE! compared to the other size rooms that werea floor below us. It also didnt have the white plastic furniture outside that the units that are below a junior suite have. It was all wicker. Four seats total with a nice table and a bench seat as well.
Internet was free which is a huge plus for someone on a budget. Most hotels charge $15 plus a day and not having to spend money on that free's up cash to do what matters most on vacation, sightseeing, great food, etc. All I had to do was ask the counter for an ethernet (probably a 15 foot one at that which is nice if you want to sit outside on the balcony and use your laptop). I dont know why people complain about the free internet being slow. It worked fine with my laptop.
The bathroom was adequate for our stay. Nothing too fancy. The bathtub/shower did show some wear as well as the fixtures in it. The toilet did run after it was flushed but all you had to do was jiggle the handle and it stopped right away. If there is one thing the Aqua Surf & Spa should upgrade next it should be the bathroom. But again, it was fine for my needs.
The kitchenette is a nice addition to the room. It had a small microwave, mini-fridge, small sink and actual flatware and silverware to eat with. We stopped at the Food Pantry right nextdoor and stocked up on some drinks and food. The Food Pantry nextdoor is a great thing to have. Whatever you need they pretty much have. Yes its a little pricey but then again what isnt in Hawaii?
The parking garage is small but we never had any trouble finding a spot for the rental car. Parking is $20 a day which is pretty standard for most area hotels.
During our stay we wanted to know where the best place to rent a decent surfboard was (places on Waikiki Beach can be ridiculously expensive). The front desk told us that Mark the facility maintenance guy at the hotel was a surfer and could help us out. The first day in our room we called the front desk and within 3 minutes he was knocking at our door. The guy was great, telling us where to rent a board, great places to grab food, etc. He should seriously be in customer service or relations or something. For the remainder of my stay there whenever Id bump into him we'd stop and have a chat. He always remembered my first name. Its nice to see there are still employees like him around.
The one thing I was bummed about (though no fault of the hotels) was that our luau at Paradise Cove (amazing experience, if you go pray you get Cousin Bronsons bus, he's a riot) was the same night as the hotels free cocktail party with Tim Clark the manager, so I missed that.
I did a lot of research and reading of reviews on the hotels in Honolulu/Waikiki and decided on the Aqua Surf & Spa because of its quiet location (the walk to Waikiki beach was around 8 minutes), the price of the rooms, free internet and most of all because whenever there is a bad review written here, Tim Clark the manager always leaves a comment and is very polite about everything. Stuff like that goes a long way with people, Im proof of that. I hope this review is helpful (as are the pics) and that if you choose to stay at the Aqua Surf & Spa you have as great a time as I did. Nextime Im back in Oahu i'll be staying there again.
Aloha & Mahalo!
- Official Description (provided by the hotel):
- Aqua Aloha Surf Waikiki, one of Waikiki's most popular hotels, is a boutique hotel located 2 blocks to the beach and steps from world class dining and shopping. The large, open air lobby connects to a fitness area and Internet cafe as well as a relaxing pool area with cabanas and barbeque grill lit by tiki torches every evening. Continental breakfast is served complimentary daily for bookings made directly through Aqua. With our hospitality fee, Aqua Aloha Surf allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Interent throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), Beach Towels and Chair rentals, Waikiki Shuttle Service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. In addition, Aloha Aqua Surf guest rooms offer AquaBLISS pillow top beds, LCD TV's, mini-refrigerator, a microwave, coffeemaker and safe. Select accommodations offer views of the magical Koolau Mountain range and Ala Wai Golf Course. Self Parking is $25 daily. Note: Oversized vehicles will not fit in the hotel parking garage. If you have what you believe may be an oversized vehicle, please call the hotel to confirm whether the garage can accommodate the vehicle. ... more less
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- Also Known As:
- Aqua Aloha Surf Waikiki Hotel Honolulu
- Aqua Aloha Surf Honolulu
- Aloha Surf Hotel
- Aqua Aloha Surf Hotel
- Aqua Aloha Surf Waikiki Hawaii/Honolulu