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“Amazing”
Review of The Equus Hotel

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The Equus Hotel
Ranked #29 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersBronze level
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing”
Reviewed 3 January 2014

I had only three days on Oahu and The Equus hotel and the staff made those three days as amazing as possible. Yoshi at the front desk checked me in not only the fastest check in I've ever had.. but also told me where I could go for the night. I came in so late but didn't want to waste an evening at the same time not knowing where to go I didn't know what to do... he told me about three great local bars that were still serving food within walking distance and then gave me the hint to find this great beach beach just two blocks away. The next day ready to go but not knowing where a man named Romeo saw me looking at a island map and guide in the garage and told me about this really cool local beach I could drive to where there wasn't any tourist ( and it wasn't in my island guide btw)... not only were there no tourist there but other than myself and two other people there was no one else on the beach at all it wasn't too hard to find either and it was an amazing afternoon I felt like I had the island to myself. My last day I had a easy late check out but still sometime before my flight left... I was telling the man at the front desk while checking out I believe his name was Puka which I just thought was so cool, and he told me about a hike I could do on my way to the airport it was only an hour really easy walk almost the whole way but a beautiful waterfall at the end,... I couldn't believe it was the perfect end to a too short of a trip but I Thank Puka for that it was awesome.. I really cant wait to return to Oahu and The Equus. My room was beautiful the staff was amazing, it really was just a great experience.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mstanford8842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
equusmgmt, General Manager at The Equus Hotel, responded to this review, 8 January 2014
Mstanford8842,

Many mahalos for sharing such detail regarding your recent stay at The Equus. We appreciate such intricate feedback, as we can then improve our customer experience in every way possible. We are pleased that our guest service team was able to accommodate your requests easily and share some local tips to make your visit a special one. We look forward to your next visit!

Mahalo nui loa,

Mariah Dailey
mariah@equushotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (306)
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English first
Honolulu, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014

Front dest John was very helpful and friendly. Also the manager Renne helped me alot and I am so greatful to be serviced with an amazing manager who is going the extra mile for their guest. This is a hotel with a Aloha service. Thank you guys

Stayed January 2014
Helpful?
1 Thank junster808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
equusmgmt, General Manager at The Equus Hotel, responded to this review, 8 January 2014
junster808,

It was a pleasure to host you in your recent visit to The Equus. We are happy to share our aloha spirit, and welcome you to our Equus 'ohana. We will be sure to pass along your kind remarks to our team members for making your experience a memorable one. Please do not hesitate to contact us directly for your next visit!

Mahalo nui loa,

Mariah Dailey
mariah@equushotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 January 2014 via mobile

It's just a small boutique hotel. Its front desk is open to the road, you cannot hear what they say. They look to be very kind but service is not like that. You shoud double check all the time to make sure. I have to shout my name to let them know my room number, and they always call me different person. You cannot meet same staff during staying. Just one staff is standing at the front , waiting line is always long.

I don't know why they are ranked so highly.

Stayed December 2013, travelled with family
Helpful?
1 Thank yunabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
equusmgmt, General Manager at The Equus Hotel, responded to this review, 8 January 2014
yunabella,

Aloha and mahalo for your recent visit, and taking the time to share your concerns. We apologize for any inconvenience you may have experienced while communicating with our team. It is certainly not the experience we expect our guests to have, as you are our absolute priority. We will be sure to address this concern with our team members and ensure that we spend extra time with each guest to understand their specific needs. Please allow us to host you on your next visit to Waikiki, and we would be happy to show you a much improved experience.

Mahalo for helping us to improve our services,

Mariah Dailey
mariah@equushotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 December 2013

We were very impressed by the Equus its so friendly and welcoming it made my husband and my self feel very welcome . The rooms were very comfortable and relaxing and very clean. The staff were really friendly and couldn't do enough for us. I would like to say thank you very much to Kika John , Clarence, Romero Jaquie and all the other people l haven't jotted down. We can't wait to go back from Heather & Steve from Aussie

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
equusmgmt, General Manager at The Equus Hotel, responded to this review, 8 January 2014
Heather & Steve,

Many mahalos for your review, and your recent visit to The Equus. We were certainly sad to see you both go! We were blessed with your presence and are grateful that you chose to stay with us. It was a pleasure serving you, and we look forward to many more visits to come!

Mahalo nui loa,

Mariah Dailey
mariah@equushotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cucuta, Colombia
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 December 2013

Great staff, excellent customer service. The room was clean and tidy, bed was very comfy and big what you see on the pictures is what you get. Concierge John went particularly out of his way to make us and another guest feel welcome and valued as a customer. John took the time to advise us about places to visit. All the staff where there to meet us with a smiley face on our way in or out of the hotel. The family owned culture within the hotel really shines through. Highly recommended. location is 5 minutes walk from the Ala Moana mall and there are buses that take you everywhere.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yulyrivers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
equusmgmt, General Manager at The Equus Hotel, responded to this review, 8 January 2014
yulyrivers,

Aloha and mahalo for your recent stay at The Equus. We are pleased that you enjoyed your time with us, and that we could make your visit to Hawaii a memorable one. We will be sure to pass along your kind regards to our team. We wish you the best in the New Year, and hope for a return visit sometime soon!

Mahalo nui loa,

Mariah Dailey
mariah@equushotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 December 2013

Although I would prefer a vacation rental outside the hustle and bustle of Honolulu, I was on a tight budget during my most recent trip to Oahu. We (my husband, 6 month old baby, and self) chose the Equus as our home base.

Our room (two double beds with a mini fridge on the 8th floor) faced other hotels and the marina. Our total for five nights with taxes plus parking was just over $650, which is a steal in Waikiki. The room wasn't too noisy, it was clean and had decent water pressure. The customer service was excellent. The folks at the front desk and the concierge were very friendly and helpful.

The only things that might be negative (which were not issues for us at all) were that you have to climb a flight of stairs to get to the front desk. I could be mistaken but I did not see an elevator to get to the front desk. So if you have a lot of bags or are unable to walk this could be a problem. The other issue was that there are only about ten parking spaces under the hotel. These are $20 a day. There is parking across the street for the same price. We were able to get a parking space on site for each of the six days that we were there.

The location was very close to the Waikiki Beach the Hilton resort complex with all of its restaurants and shops.

The next time we have to stay in Honolulu for budget reasons we will definitely return to this friendly hotel. It was a very good value.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LisainAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
equusmgmt, General Manager at The Equus Hotel, responded to this review, 8 January 2014
LisainAK,

Thank you for taking the time to review your visit to The Equus. We appreciate your detailed feedback, and will be sure to improve our services from your recommendations. We are happy to have been able to provide you and your family with value in Waikiki. Our goal is to provide an outstanding experience for our guests, and to host them like 'ohana.

Regarding the stairs, there is a one-flight staircase off the street to check-in at the lobby. We provide Bell Service to assist with luggage storage and any other needs checking in or out. Parking on-site is limited to 16 stalls and the rate of $20/night is one of the lowest in Waikiki. We do offer an off-site lot at the same price, if necessary. However, our location is perfect for walking to both Ala Moana beach Park, or Waikiki Beach, as well as shopping at Ala Moana Center. We would recommend renting a car only during the times in which you will travel around Oahu, as parking in Waikiki is generally expensive, and driving is not ideal to experience everything in the area.

Again, we appreciate the time you have dedicated to sharing your experience, and we look forward to hosting you again in the near future.

Mahalo,

Mariah Dailey
mariah@equushotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waialua, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 December 2013

I was impressed when I first walked in. There is great attention to detail I really appreciated the time they put in to making me feel welcome. The room was so beautiful and the beds were super comfortable I slept like a baby. There was an awesome Kurig and little fridge with a freezer which came in handy! I loved the huge mirrors all over it made getting ready a much smoother process. I would definitely recommend it to all of my friends and anyone who comes to visit Oahu.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Livlovetravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
equusmgmt, General Manager at The Equus Hotel, responded to this review, 8 January 2014
Livlovetravelin,

Aloha and thank you for your recent visit to The Equus. It was a pleasure to host you, and we are pleased that we were able to provide just what you were looking for during your stay. We look forward to many more visits in the future!

Mahalo,

Mariah Dailey
mariah@equushotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Equus Hotel

Property: The Equus Hotel
Address: 1696 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1460
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites Swimming Pool
Hotel Style:
#3 Best Value Hotel in Honolulu
#6 Business Hotel in Honolulu
#17 On the Beach Hotel in Honolulu
#23 Romantic Hotel in Honolulu
#24 Family Hotel in Honolulu
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Equus Hotel 3*
Number of rooms: 67
Official Description (provided by the hotel):
The Equus is a charming boutique hotel located on Waikiki's "Upper West Side" where you will find an abundance of restaurants, easy access to one of the world's largest shopping malls, a quick stroll to the beach and gorgeous sunset views. The hotel guestrooms are warm and contemporary, keeping true to the hotel's equestrian theme with Ralph Lauren-inspired touches throughout. An intimate lobby and lanai offer a dipping pool, gazebo and a weekly cocktail reception.All guestrooms are appointed with cozy pillow-top beds, flat screen TVs, refrigerator with freezer, Keurig coffee maker with organic coffee, and complimentary full property WiFi. Portable printers can be delivered for those on business. Best of all, the friendly staff offers the kind of personal assistance delivered with Aloha that only a small, family-run hotel can offer. IMPORTANT NOTES: *Stairway Access Only *Valet Parking Only $25/night *Provide Arrival Time - for luggage assistance ... more   less 
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Also Known As:
The Equus Hotel And Marina Tower
Equus An Aqua Boutique Hotel
The Equus Hotel Hawaii/Honolulu

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