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“Never have been disappointed in a stay here”

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Hilton Hawaiian Village Waikiki Beach Resort
Ranked #41 of 84 Hotels in Honolulu
Certificate of Excellence
chicago
Level Contributor
128 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
“Never have been disappointed in a stay here”
Reviewed 20 November 2012

My sister and I just returned from a 10-night stay in the Rainbow Tower at the HHV. Once again, I'm struck by just how much we enjoy this resort. If I have any complaints at all, it is about the sheer numbers of people at the pools (and lack of any monitoring as to whether or not those people are guests) and the exhorbitant fees charged for umbrellas and chairs on the beach. Supposedly because the beach is public, Hilton cannot provide complimentary chairs as this is managed by a concession. That said, despite there being construction at the moment (to construct a new pool at Tapa Tower), the resort itself was very enjoyable and the construction was positioned in such a way that it really did not detract. For those who do not want to venture beyond the resort, the variety of shops is astounding and encompasses the name stores found elsewhere -- ABC, Maui Divers, Martin & (something), etc. We always stay in Rainbow with a diamond head view. It is so relaxing to watch the beach come to life in the morning, see the Friday evening fireworks and to sit on the balcony and listen to the night-time music. Many of the staff are long-time staff who seem to genuinely enjoy their jobs. Personally, I preferred the old-time decor (much more tropical) but am sure that many appreciate the new upgraded rooms that are much sleeker. The HHV is such a respite from the rest of Waiiki, while providing easy access.

Room Tip: Spend the extra money and book a room in Rainbow, the higher the better. While rooms overlooking the...
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  • Stayed November 2012, travelled with family
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Helpful?
Thank ChicagoJanice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, 22 November 2012
Aloha ChicagoJanice,

Mahalo for returning to the Hilton Hawaiian Village! Please be assured all of our pools are for the enjoyment of registered HHV guests. We appreciate your understanding of our necessary rejuvenation work being done and look forward to hearing your feedback from your next visit. Thank you for your concern and we look forward to continuing to serve you and your sister.

Mahalo,
Hilton Hawaiian Village Guest Services Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Washington DC
Level Contributor
111 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 19 November 2012

We stayed at Hilton Hawaiian Village a number of years ago, and really enjoyed it, but were somewhat hesitant after reading all the negative reviews. However, we decided to go for it, reserving a corner king room in the newly renovated Rainbow Tower. The views from both sides were absolutely spectacular! Expensive yes, but worth every penny. The construction noise did not affect us at all. We couldn't really hear it from our room on the 21st floor and not on the beach--just as a very kind trip advisor member assured me before our trip. The construction does break up the property, and I can see where it would be a major annoyance if your room was located anywhere nearby. The time we visited was a slow period and the resort was definitely not too crowded even if busy. For example, I never saw more than a dozen people in the super pool and there were relatively few children. Don't get me wrong, there were still masses of people, but a lot less than some reviewers mentioned. I think that if you are the type of person who enjoys Disney World--the crowds, lines, confusing and meandering paths, numerous shops, and beautifully landscaped grounds, you would probably enjoy HHV. Same sort of energetic vibe. And perhaps because there were less guests, every single staff person we interacted with (with the exception of a waiter at the Tropics Bar) was pleasant and helpful. The room itself was beautiful and we loved the elevator system that moved folks very efficiently. HHV sits on a gorgeous stretch of beach and there are several pools as well. The only negatives are the massive parking garage, which makes it a real pain to retrieve your car, and the little rocks on the beach. Wear water shoes if you have sensitive feet. Everything is overpriced of course, but that's to be expected at a resort of this type. Oh, and for breakfast, don't miss the Wailana Coffee House, across the street from HHV, for an excellent meal and quick service at a reasonable price.

Room Tip: Rainbow Tower is the way to go--with the Diamond Head view, from a high floor.
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  • Stayed November 2012, travelled as a couple
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Helpful?
2 Thank ReneeWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, South Carolina
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 November 2012 via mobile

Rooms are nice. Service is bad: no room service after 9 pm. Pools are not heated and are quite small. Construction was VERY NOISY! They wont see my money again! They charge for everything you can imagine: beach chair, umbrella.... I stayed at Kalia tower where the spa is located. The pool is tiny and cold!

  • Stayed November 2012
    • Value
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    • Rooms
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    • Service
Helpful?
2 Thank Pickyoldlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, 22 November 2012
Aloha Pickyoldlady,

Mahalo for choosing the Hilton Hawaiian Village! We are sorry to hear that you did not have a pleasant visit with us during your recent stay. Fresh Connection provides room delivery until 9pm but continues serving, along with additional outlets until designated closing times. We appreciate your patience during our current rejuvenation project that will be sure to bring many improvements and additions to HHV including our much anticipated reopening of the Tapa Pool. Our pools are carefully monitored daily to ensure comfortable temperatures for our guest enjoyment with the Paradise Pool heated additionally during the winter season. Complimentary chaise lounge chairs are available at all of our pools while rentals for use on Waikiki Beach and in the Duke Kahanamoku Lagoon provided by a private vendor. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve the quality of our service and offerings. Thank you for your comments and we look forward to the opportunity to serve you again.

Mahalo,
Hilton Hawaiian Village Guest Services Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
262 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 18 November 2012 via mobile

I come to do the Waikiki Roughwater Swim on Labor Day. I stay here and always request the Rainbow Tower with the Diamond head view. They have a luau right under your balcony on Friday nights complete with Fireworks. Dinner across the street at Benehana is an annual must do also. Snorkel right in front of the hotel and baby fish are under the pier. Careful swimming over the coral reefs since it can get shallow with low tide and don't stand on the coral. There was a very large elephant seal that beached on the sand and they roap off the area to not disturb it. He re-entered the ocean and came back the next day on the other side of the pier. So cool!

Stayed September 2012
Helpful?
2 Thank swimdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 November 2012

Ready. We've enjoyed this hotel before however it's extremely crowed and with construction it'll be our last. The price and points remain the same during construction. The breakfast buffet in the Rainbow Room (overlooks the beach) is $27.99 minus $8.00 IF you're a Diamond member. The scrambled eggs literally had water, undercooked. Theres yogart, cereal, toast as well. A man came along and sneezed on the fruit so there went my husbands try at the fruit! It's showing some age, add the service isn't typical Hilton service.

  • Stayed November 2012, travelled with family
    • Value
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Helpful?
2 Thank 123travelbug123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hhvguestservices, Manager at Hilton Hawaiian Village Waikiki Beach Resort, responded to this review, 22 November 2012
Aloha 123travelbug123,

Mahalo for returning to the Hilton Hawaiian Village! Thank you for your patience and understanding during our current rejuvenation project. We are sorry to hear of your disappointing dining experience and regret that these challenges were not addressed during your meal. As a valued Hhonors Diamond member, your loyalty and feedback is greatly appreciated. We hope you will reconsider and allow HHV to continue to serve you.

Mahalo,
Hilton Hawaiian Village Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 November 2012

Everything at the Hilton Hawaiian Village Waikiki Beach Resort was great. Especially the staff. They were very helpful and informative. They took their time to answer all of your questions and to make sure you had a pleasant stay. The room was very nice and housekeeping was the best. Our stay was for one week and already making plans to stay there again. The beach and the hotel ground is very well maintained. The hotel is situated within walking distance to the Ala Moana shopping mall in one direction and street shops in the other direction. No need for a car!

Room Tip: We stayed in the Diamond Head Tower, beautiful view of the ocean. I would suggest one of the suites...
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  • Stayed November 2012, travelled as a couple
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Helpful?
Thank Wade S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, Texas
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 November 2012

This resort property is a must-stay if you are destined to be in the heart of the densely populated Oahu Island. The complex is very well maintained and fronts on the sandy beach of Waikiki. There are restaraunts, shops, spas, and c-store within the confines of the five tower complex. Speaking of restaraunts, the breakfast buffet has an extensive array of fantastically prepared foods. The spirit of aloha is alive and well here with the great staff.

  • Stayed March 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Hawaiian Village Waikiki Beach Resort

Property: Hilton Hawaiian Village Waikiki Beach Resort
Address: 2005 Kalia Road, Honolulu, Oahu, HI 96815
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Honolulu
#16 Spa Hotel in Honolulu
#18 Luxury Hotel in Honolulu
#24 Romantic Hotel in Honolulu
#24 Business Hotel in Honolulu
#25 On the Beach Hotel in Honolulu
#33 Family Hotel in Honolulu
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Hawaiian Village Waikiki Beach Resort 4*
Number of rooms: 2900
Official Description (provided by the hotel):
Located on Waikiki's widest stretch of beach, the Hilton Hawaiian Village Waikiki Beach Resort is nestled on 22 oceanfront acres offering the best value with more amenities than any other hotel in Waikiki. Imagine five spectacular pools and the largest beach front Super Pool, best waterslides in Waikiki, surfing lessons, Duke Kahanamoku Lagoon for kayak and stand-up paddleboard fun. We have the only pier on Waikiki Beach which provides easy access to catamaran rides and Atlantis submarine adventures. The resort is home to Waikiki's only 5 night a week Waikiki Starlight Luau, a full-service, award-winning children's program for kids ages 5-12. Mandara Spa and over 20 restaurants and lounges, 90 shops and services, daily cultural activities, nightly entertainment and lush tropical gardens, and waterfalls. Every Friday night we light the skies with our Friday Night Fireworks Spectacular! ... more   less 
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Also Known As:
Hilton Hawaiian Village Waikiki Beach Hotel Honolulu
Hilton Hotel Honolulu
Hilton Honolulu
Hilton Hawaiian Village Waikiki Beach Resort Hawaii/Honolulu

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